Duke Energy offers flexible payment arrangements to help customers manage high cooling costs this summer

Rhea-AI Summary

Duke Energy is introducing flexible payment solutions to help customers manage their energy bills during the summer heat. Options include Budget Billing, allowing fixed monthly payments, and Pick Your Due Date, giving customers control over their billing dates. Additional features are usage alerts and installment plans for past-due balances. Duke Energy, serving approximately 870,000 customers in Indiana, is committed to reducing carbon emissions and enhancing the electric grid.

Positive

• Introduction of flexible payment arrangements, including Budget Billing and Pick Your Due Date, enhances customer control over billing.
• Duke Energy's commitment to a clean energy transition aims for net-zero carbon emissions by 2050.

Negative

• None.

• Budget Billing, Pick Your Due Date, usage alerts, and installment plans can help customers manage their energy bills

PLAINFIELD, Ind., July 21, 2022 /PRNewswire/ -- The warm days of summer are here, which bring high temperatures and high energy use. Duke Energy offers a variety of flexible payment arrangements and programs to help customers manage their bills.

Budget Billing

Duke Energy's Budget Billing lets customers pay a predictable amount every month to better manage their budget. The amount is periodically reviewed and adjusted to avoid large settle-ups. Learn more about Budget Billing here.

Pick Your Due Date

With Pick Your Due Date, customers can choose the date they want their Duke Energy bill to be due each month. Pick Your Due Date can give customers even more control over their energy bills. Learn more here.

Track, manage your energy usage

Customers can sign up to receive usage alerts through email and/or text halfway through their billing cycle, well before their bill arrives, with their current usage amount and a projection of what their final monthly bill could be. Customers can also set budget alerts, so they know when their bill reaches a specific dollar amount of their choosing, allowing them to adjust their usage and help save money on their bill.

Installment plans

Installment plans give customers more flexibility to pay a past-due balance over a longer period. Customers can request a few extra days or restructure the past-due balance into a monthly payment plan. Customers should contact Duke Energy Indiana to discuss options available to them by calling 800.521.2232 or visiting us online at duke-energy.com/sign-in.

Other energy-saving programs, tips and guidance to help customers manage higher energy bills that can result from increased usage are available at duke-energy.com/Summer.

Duke Energy Indiana

Duke Energy Indiana, a subsidiary of Duke Energy, provides about 6,300 megawatts of owned electric capacity to approximately 870,000 customers in a 23,000-square-mile service area, making it Indiana's largest electric supplier.

Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, N.C., is one of America's largest energy holding companies. Its electric utilities serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 50,000 megawatts of energy capacity. Its natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. The company employs 28,000 people.

Duke Energy is executing an aggressive clean energy transition to achieve its goals of net-zero methane emissions from its natural gas business and at least a 50% carbon reduction from electric generation by 2030 and net-zero carbon emissions by 2050. The 2050 net-zero goals also include Scope 2 and certain Scope 3 emissions. In addition, the company is investing in major electric grid enhancements and energy storage, and exploring zero-emission power generation technologies such as hydrogen and advanced nuclear.

Duke Energy was named to Fortune's 2022 "World's Most Admired Companies" list and Forbes' "America's Best Employers" list. More information is available at duke-energy.com. The Duke Energy News Center contains news releases, fact sheets, photos and videos. Duke Energy's illumination features stories about people, innovations, community topics and environmental issues. Follow Duke Energy on Twitter, LinkedIn, Instagram and Facebook.

Contact: McKenzie Barbknecht
24-Hour: 800.559.3853

View original content to download multimedia:https://www.prnewswire.com/news-releases/duke-energy-offers-flexible-payment-arrangements-to-help-customers-manage-high-cooling-costs-this-summer-301591145.html

SOURCE Duke Energy

FAQ

What payment options does Duke Energy offer to help manage summer energy bills?

Duke Energy offers Budget Billing, Pick Your Due Date, usage alerts, and installment plans to help customers manage their energy bills.

What is Duke Energy's commitment to carbon emissions reduction?

Duke Energy aims for net-zero carbon emissions by 2050 and a 50% reduction in carbon emissions from electric generation by 2030.

How many customers does Duke Energy serve in Indiana?

Duke Energy serves approximately 870,000 customers in Indiana.

What is the significance of the Budget Billing program?

The Budget Billing program allows customers to pay a predictable amount each month, helping them better manage their budgets.

How can customers set up usage alerts with Duke Energy?

Customers can sign up for usage alerts through email or text to receive updates on their current energy usage and projected bill amounts.