Superfood Start-up KoRo Uses Descartes Ecommerce Warehouse Management Solution to Fulfill Surging Order Volumes
Descartes Systems Group (Nasdaq: DSGX) announces KoRo Handels GmbH is adopting its Ecommerce Warehouse Management Solution (WMS) to enhance order fulfillment amid rising demand. The integration was completed in just 30 days, enabling KoRo to ship 30,000 packages monthly, ensuring same-day dispatch even during peak times. The WMS automates processes from order receipt to shipment, significantly improving customer satisfaction and reducing service inquiries. Descartes' solutions are designed for scalability, accommodating various fulfillment needs for small-to-medium-sized retailers.
- KoRo deployed Descartes' Ecommerce WMS in 30 days to enhance order fulfillment.
- KoRo can now ship approximately 30,000 packages per month.
- Same-day shipping capability even during peak demand enhances customer satisfaction.
- Previous fulfillment solution could not scale, leading to delayed shipping.
- Customer service was overwhelmed with order inquiries before WMS implementation.
MUNICH, Germany, Feb. 17, 2021 (GLOBE NEWSWIRE) -- Descartes Systems Group (Nasdaq: DSGX) (TSX: DSG), the global leader in uniting logistics-intensive businesses in commerce, announced that Berlin-based KoRo Handels GmbH, a leading online provider of quality food directly sourced from the producer to the end consumer, is using the Descartes Ecommerce Warehouse Management Solution (WMS) to scale order fulfillment to meet peak promotions and maintain customer satisfaction.
“Successful influencer marketing combined with the impact of the Covid-19 pandemic has translated into a strong increase in customer demand. The solution from our fulfillment services provider could not scale to manage this growth. This resulted in delayed shipping and our customer service department being flooded with order status inquiries,” said Biggy Le, Head of Processes at KoRo. “We urgently needed a solution and, in just 30 days, we deployed Descartes’ ecommerce WMS to scale fulfillment operations and improve customer satisfaction. We’re now shipping approximately 30,000 packages per month and, even during peak times, orders are shipped on the same day.”
The Descartes Ecommerce WMS solution automates ecommerce processes from initial goods receipt through put-away in the warehouse, order processing, outbound shipment execution and returns management. It collects order information from ecommerce websites, translates it into mobile scanning-driven pick-and-pack processes within the warehouse, initiates the shipment to the customer, and synchronizes receiving and fulfillment information with the customer’s financial and shipment tracking systems. This rapid-to-deploy automation enables small-to-medium-sized retailers to scale to support growing ecommerce demand.
“We’re pleased that our solution is enabling KoRo to enhance the customer experience, reduce the unnecessary demands on their customer service team, and significantly increase order fulfillment capacity,” said Dirk Haschke, VP & General Manager, Ecommerce at Descartes. “Descartes’ ecommerce solutions can be easily adapted to support unique and complex fulfillment requirements, and integrated with a broad range of internal systems, shopping carts and marketplaces to help retailers and online pure players scale their ecommerce business profitably.”
For more information on Descartes’ solutions for ecommerce, visit ecommerce.descartes.com.
About KoRo Handels GmbH
Originally, the Berlin-based company, founded in 2012, sold laundry detergent overproduction in bulk packs at low prices via its own website and Amazon. In 2014, KoRo's online superfood business got rolling and at the end of 2015, the start-up switched completely to "bulk packs" in the food sector. Today, a wide range of food products is on offer. KoRo employs a large team of nearly 100 permanent and freelance employees. For 2020, the company expects sales of more than 22 million Euros. KoRo has online shops in English, German, French, Dutch, Italian and Finnish and delivers all across Europe. For more information, visit www.koro-shop.co.uk or https://www.korodrogerie.de/.
About Descartes
Descartes (Nasdaq:DSGX) (TSX:DSG) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at www.descartes.com, and connect with us on LinkedIn and Twitter.
Global Media Contact
Cara Strohack
Tel: +1(800) 419-8495 ext. 202025
cstrohack@descartes.com
Cautionary Statement Regarding Forward-Looking Statements
This release contains forward-looking information within the meaning of applicable securities laws ("forward-looking statements") that relate to Descartes' solution offering and potential benefits derived therefrom including potential improvements in order fulfillment capacity; and other matters. Such forward-looking statements involve known and unknown risks, uncertainties, assumptions and other factors that may cause the actual results, performance or achievements to differ materially from the anticipated results, performance or achievements or developments expressed or implied by such forward-looking statements. Such factors include, but are not limited to, the factors and assumptions discussed in the section entitled, "Certain Factors That May Affect Future Results" in documents filed with the Securities and Exchange Commission, the Ontario Securities Commission and other securities commissions across Canada including Descartes most recently filed management's discussion and analysis. If any such risks actually occur, they could materially adversely affect our business, financial condition or results of operations. In that case, the trading price of our common shares could decline, perhaps materially. Readers are cautioned not to place undue reliance upon any such forward-looking statements, which speak only as of the date made. Forward-looking statements are provided for the purposes of providing information about management's current expectations and plans relating to the future. Readers are cautioned that such information may not be appropriate for other purposes. We do not undertake or accept any obligation or undertaking to release publicly any updates or revisions to any forward-looking statements to reflect any change in our expectations or any change in events, conditions or circumstances on which any such statement is based, except as required by law.
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