Spacepro Improves Access Rates and Customer Interaction for Service Appointments using Descartes Customer Engagement Solution

Rhea-AI Summary

Descartes Systems Group is partnering with U.K.-based Spacepro to enhance the customer journey in its after-care department. Spacepro will use the Descartes Customer Engagement Platform™ to improve customer engagement in its field service operations, reducing access issues and gaining valuable insights into the customer experience. The platform allows companies to automate customer communication, track deliveries in real-time, provide chat options, and capture customer feedback. This technology helps companies decrease inbound call volumes, reduce failed appointments, streamline order collection, and increase customer satisfaction.

Positive

• Spacepro's use of the Descartes Customer Engagement Platform™ will enhance the customer journey and improve customer engagement in its after-care department.
• The platform allows companies to automate customer communication, track deliveries in real-time, provide chat options, and capture customer feedback.
• By leveraging technology to easily engage with customers, companies can decrease inbound call volumes, reduce failed appointments, streamline order collection, and increase customer satisfaction.

Negative

• None.

LONDON and ATLANTA, Oct. 31, 2023 (GLOBE NEWSWIRE) -- Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announced that U.K.-based Spacepro is using the Descartes Customer Engagement Platform™ to enhance the customer journey within its after-care department, which services its sliding door and interior solution products for construction, newbuild and online consumers nationwide.

“As we work towards achieving best-in-class service, gaining valuable insights into the final leg of the customer journey is critical,” said Neil Martin, Sales Director at Spacepro. “By using the Descartes solution to create opportunities for real-time customer engagement in our field service operations, we’ve significantly reduced access issues and gleaned insightful responses regarding the customer experience. Expanding this smart add-on beyond the initial deployment to our national fleet will allow us to extend the proven benefits to our entire customer base.”

The cloud-based Descartes Customer Engagement Platform helps companies elevate the quality of the customer experience while driving operational efficiencies and lowering costs in last-mile delivery and field service. Companies can automate customer communication before, during and after deliveries or service appointments with a branded web-based customer portal that supports real-time ETA tracking, provides chat options, and captures customer feedback. By leveraging technology to easily engage with customers throughout the delivery or appointment lifecycle, companies can decrease inbound call volumes for order status and ETAs, reduce no-access rates and failed appointments, receive actionable and timely customer feedback, streamline click and collect options for order collection and increase customer retention and customer satisfaction.

“We’re pleased to help Spacepro better empower its customers to receive services on their terms,” said Gary Taylor, Director, Sales at Descartes. “Customer expectations have been reshaped by ecommerce, food delivery and ride-hailing apps, making customer engagement a critical strategy for B2C and B2B businesses alike. Descartes’ real-time customer engagement technology helps companies capitalize on the opportunity to differentiate themselves in final mile delivery performance where delivery excellence is a must-have.”

About Spacepro

Spacepro is a brand of Home Decor GB Ltd, one of the leading suppliers of sliding doors and interior solutions in Europe, supplying products into DIY, construction, newbuild and online channels. Proudly manufacturing in Sheffield for over 45 years, we are the UK market leader in Sliding Wardrobes manufacturing over ¼ million doors each year. We take great pride in our products and service, retaining complete control of the development process from identifying consumer needs and initial concept drawings, to design and prototyping. For more information, visit https://spacepro.co.uk/.

About Descartes

Descartes (Nasdaq:DSGX) (TSX:DSG) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, security and sustainability of logistics-intensive businesses. Customers use our modular, software-as-a-service solutions to route, track and help improve the safety, performance and compliance of delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world’s largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at www.descartes.com, and connect with us on LinkedIn and Twitter.

Global Media Contact
Cara Strohack
Tel: +1(800) 419-8495 ext. 202025
cstrohack@descartes.com

Cautionary Statement Regarding Forward-Looking Statements

This release contains forward-looking information within the meaning of applicable securities laws (“forward-looking statements”) that relate to Descartes’ last mile delivery solution offerings and potential benefits derived therefrom; and other matters. Such forward-looking statements involve known and unknown risks, uncertainties, assumptions and other factors that may cause the actual results, performance or achievements to differ materially from the anticipated results, performance or achievements or developments expressed or implied by such forward-looking statements. Such factors include, but are not limited to, the factors and assumptions discussed in the section entitled, “Certain Factors That May Affect Future Results” in documents filed with the Securities and Exchange Commission, the Ontario Securities Commission and other securities commissions across Canada including Descartes’ most recently filed management’s discussion and analysis. If any such risks actually occur, they could materially adversely affect our business, financial condition or results of operations. In that case, the trading price of our common shares could decline, perhaps materially. Readers are cautioned not to place undue reliance upon any such forward-looking statements, which speak only as of the date made. Forward-looking statements are provided for the purposes of providing information about management’s current expectations and plans relating to the future. Readers are cautioned that such information may not be appropriate for other purposes. We do not undertake or accept any obligation or undertaking to release publicly any updates or revisions to any forward-looking statements to reflect any change in our expectations or any change in events, conditions or circumstances on which any such statement is based, except as required by law.

FAQ

What is the partnership between Descartes Systems Group and Spacepro about?

The partnership aims to enhance the customer journey in Spacepro's after-care department using the Descartes Customer Engagement Platform™.

How will Spacepro use the Descartes Customer Engagement Platform™?

Spacepro will use the platform to improve customer engagement in its field service operations by reducing access issues and gaining insights into the customer experience.

What features does the Descartes Customer Engagement Platform™ offer?

The platform allows companies to automate customer communication, track deliveries in real-time, provide chat options, and capture customer feedback.

What benefits can companies gain from using the Descartes Customer Engagement Platform™?

Companies can decrease inbound call volumes, reduce failed appointments, streamline order collection, and increase customer satisfaction.