Salesforce and DocuSign Team Up to Enable Contract Collaboration Through Slack, Help Drive Customer Revenue, and Create Digital-First Customer Experiences

Rhea-AI Summary

Salesforce (NYSE: CRM) and DocuSign (NASDAQ: DOCU) have expanded their strategic partnership to enhance digital agreement processes. New AI-driven solutions aim to simplify contract preparation, signing, and management while boosting productivity and collaboration. Key innovations include DocuSign eSignature for Slack, DocuSign Gen for Salesforce Billing, and DocuSign CLM for Salesforce Field Service, slated for 2022. This partnership aims to streamline workflows and improve customer experiences, driving faster revenue recognition and cost reduction for users.

Positive

• Expansion of partnership provides innovative solutions for contract management.
• Integration with Slack enhances collaboration and agreement progress tracking.
• New applications drive efficiency in contract lifecycle management.
• AI-driven solutions promise improved customer experiences and faster ROI.

Negative

• None.

SAN FRANCISCO, Oct. 27, 2021 /PRNewswire/ -- Salesforce (NYSE: CRM) and DocuSign (NASDAQ: DOCU) today announced an expansion of their global strategic partnership to build new joint solutions that make it easier for customers to accelerate how agreements are facilitated around the world. New innovations will automate the contract process with AI-based, smart solutions that improve the customer experience of preparing, signing, and managing agreements, drive faster ROI, and increase collaboration amongst organizations with Slack functionality.

New innovations

Companies must maximize productivity and collaboration in an all-digital, work-from-anywhere world. Salesforce and Slack enable organizations to build their digital HQ by improving employee collaboration both internally and externally with customers and partners – no matter where, when, or how they work. 

Salesforce and DocuSign today announced an expansion of their global strategic partnership to build new joint solutions

Salesforce's expanded partnership with DocuSign will offer new ways to make it easier to prepare contracts, quotes, and invoices, track and enforce contract terms, and manage the entire contract lifecycle management (CLM) process efficiently across DocuSign, Salesforce, and Slack platforms. New applications will be jointly designed and developed natively in Salesforce Customer 360:

• Agreement collaboration with DocuSign and Slack platforms: This integration aims to accelerate the broader agreement collaboration process for customers, right from within Slack. New workflows will notify teams on agreement progress and action items, enabling them to work quickly to review, edit, monitor, and execute agreements, without ever leaving their digital HQ. DocuSign eSignature for Slack is available now; DocuSign CLM for Slack will be available in 2022.
  
  
• DocuSign Gen for Salesforce Billing: Customers can close, bill, and recognize revenue faster through branded invoices, directly inside Salesforce Billing, with configurable templates. Customers can also schedule batch invoice generation and delivery, or generate an invoice on-demand, driving more on-time payments and fewer customer service issues. DocuSign Gen for Salesforce Billing is available now
  
  
• DocuSign Gen for Salesforce CPQ Plus: Customers can automatically generate professional, customizable agreements from Salesforce with just a few clicks. The entire process can be configured and controlled from Salesforce, saving customers time, eliminating errors, and speeding up the path to revenue. DocuSign Gen for Salesforce CPQ Plus is available now.
  
  
• DocuSign CLM for Salesforce Field Service: Customers will be able to automate Obligation Management by tracking, enforcing, and updating key contract terms across departments. Obligations and terms from contracts executed via DocuSign CLM, such as warranties and service level agreements (SLAs), can be mapped into Service Cloud contract objects. This will enable smarter and more automated service experiences, and efficient service contract execution. DocuSign CLM for Salesforce Field Service will be available in 2022.

Executive quotes:

"Our partnership with DocuSign allows customers to succeed in the all-digital, work-from-anywhere world," said Ryan Aytay, Chief Business Officer, Salesforce. "Together, we're enabling our customers to streamline business contract workflows, reduce costs, and increase productivity in the new digital HQ."

"Salesforce has been an essential partner for more than a decade, as our joint customers have been transforming their business digitally. As we deepen our partnership, we're excited to offer customers new ways to solve emerging challenges from anywhere by bringing their agreement processes and agreement intelligence into the Customer 360," said Scott Olrich, COO, DocuSign.

For more detail on the partnership, please visit https://www.docusign.com/solutions/salesforce.

About DocuSign
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature, the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and more than a billion users in over 180 countries use the DocuSign Agreement Cloud to accelerate the process of doing business and to simplify people's lives.

About Salesforce
Salesforce, the global CRM leader, empowers companies of every size and industry to digitally transform and create a 360° view of their customers. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available.

Media Relations
Megan Gregorio
media@docusign.com 

Steve Mnich
pr@salesforce.com

Investor Relations
Annie Leschin
investors@docusign.com 

 

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SOURCE DocuSign, Inc.

FAQ

What is the focus of the Salesforce and DocuSign partnership?

The partnership focuses on building AI-driven solutions to improve contract preparation, signing, and management.

What innovations are being introduced by Salesforce and DocuSign?

Innovations include DocuSign eSignature for Slack, DocuSign Gen for Salesforce Billing, and DocuSign CLM for Salesforce Field Service.

What benefits does the partnership bring to companies using Salesforce and DocuSign?

The partnership aims to streamline workflows, increase productivity, reduce costs, and enhance customer experiences.

When will DocuSign CLM for Salesforce Field Service be available?

DocuSign CLM for Salesforce Field Service is expected to be available in 2022.

How will the integration with Slack benefit users?

The integration will allow users to track agreement progress and collaborate efficiently without leaving their digital HQ.