My Quest Story - Mark Hamilton
Mark Hamilton, a STAT driver for Quest Diagnostics, shares his career journey and experiences in a recent press release. Mark highlights his transition from the airline industry to healthcare, emphasizing the importance of handling specimens with care and precision. He describes his commitment to ensuring that samples such as blood, urine, tissue, and skin grafts are transported under optimal conditions and correctly labeled. Mark also stresses the significance of communication and collaboration with clients to improve services and ensure long-term satisfaction. Through his work at Quest, he finds personal fulfillment and values the role he plays in patient care.
- Mark Hamilton's long tenure of 15 years at Quest Diagnostics reflects employee loyalty and satisfaction.
- The emphasis on proper specimen handling and transportation highlights Quest Diagnostics' commitment to quality and reliability.
- Client communication and feedback are prioritized, indicating a customer-centric approach and potential for service improvement.
- Mark's sense of fulfillment and dedication to his job may enhance the company's reputation as a desirable workplace.
- The press release does not provide any new financial data or business development updates that could attract investor interest.
- There are no specific achievements or milestones mentioned, which could be seen as a lack of progress or innovation.
NORTHAMPTON, MA / ACCESSWIRE / June 12, 2024 / Quest Diagnostics
I've spent most of my career working in an industry where lives are on the line. Prior to coming to Quest Diagnostics, I worked in transportation in the airline industry as a ramp agent. My job responsibilities included using body signals to communicate with the pilot to direct planes-we had to say a lot to each other without saying a word. I also managed loading, stowing, and unloading of cargo, mail, and baggage. So, I was used to handling valuable cargo.
At Quest I worked a regular route for about 15 years. Now I have the delight of being a STAT driver. As a leader in the healthcare field, our company culture is the customer comes first. And, as an ambassador for Quest, I always think about that when I'm doing my day-to-day job. I put a lot of care toward the specimens that I pick up every day. We are responsible for transporting blood, urine, tissue, skin grafts, etc-each specimen representing a patient-and I put care toward the stowing of the specimens from the time I pick them up to putting them in the car, ensuring that they're stored in the correct temperature, and having supplies for all temperature scenarios. I also ensure the specimens are all labeled correctly so nothing is lost once it hits our labs. We follow a strict SOP to ensure our specimens are processed in a timely manner.
Collaboration also is an important part of my day-to-day job. Not just talking but listening to our clients is so important. I want to ensure our clients are happy all the time. I'm open to hearing from clients about how we can better serve them and potentially improve our services and processes. I want to do whatever I can to ensure our clients are with us for the long term.
My job is very meaningful to me. Working for Quest has made me a better person. I love what I do and knowing I play a role in helping our patients. That feeling is the reason I don't want to retire any time soon.
View additional multimedia and more ESG storytelling from Quest Diagnostics on 3blmedia.com.
Contact Info:
Spokesperson: Quest Diagnostics
Website: https://www.3blmedia.com/profiles/quest-diagnostics
Email: info@3blmedia.com
SOURCE: Quest Diagnostics
View the original press release on accesswire.com
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