Dominion Energy Restoration Efforts Progress Following Isaias

Rhea-AI Summary

Dominion Energy has made significant strides in restoring power to over 80% of the 508,000 customers affected by Tropical Storm Isaias in Virginia and North Carolina. With more than 7,000 workers on the ground, the company aims to restore power to the majority of impacted customers by Thursday and resolve severe outages by Friday. Eastern North Carolina and Hampton Roads, Virginia, were the hardest-hit areas, facing downed lines and significant damage. The company emphasizes safety and encourages customers to report outages via their app or hotline.

Positive

• Restored power to over 80% of affected customers.
• Deployment of 7,000 workers for restoration efforts.
• Most customers expected to have power by end-of-day Thursday.

Negative

• 508,000 customers lost power due to the storm.
• Severe damage in eastern North Carolina and parts of Virginia, leading to extensive restoration efforts.

RICHMOND, Va., Aug. 5, 2020 /PRNewswire/ -- Dominion Energy crews have made progress in restoring power to customers following Tropical Storm Isaias, with more than 80% of customers who lost service in Virginia and North Carolina now back online. The company has more than 7,000 workers dedicated to restoration, including equipment and crews hard at work from Dominion Energy South Carolina offices, as well as from utilities as far away as Oklahoma. The vast majority of impacted customers should have power by end-of-day Thursday, with those impacted by more severe damage restored by end-of-day Friday.

The storm brought heavy rain, high winds, and at least 7 tornadoes, causing catastrophic damage and outages for 508,000 customers across the company's service territory. The hardest hit areas remain eastern North Carolina and pockets of Hampton Roads, the Northern Neck, and the Middle Peninsula in Virginia. In these areas, downed lines, broken power poles, tree and tornado damage and flooding have caused significant damage and obstructed roadways. Local and out-of-state crews continue to work in these areas to expedite restoration.

The company continues to assess damage and crews are working around-the-clock until service has been restored to all customers. Estimated restoration times on individual projects will be provided as assessments are completed and work locations are assigned.

As always, safety is the top priority for customers and crews. Customers are strongly encouraged to keep a safe distance from downed lines and trees, and to maintain proper social distancing from crew members.

Please continue to report outages. The company relies on information from customers to pinpoint outage areas. The quickest way to report an outage is on any mobile device. Virginia and North Carolina customers are encouraged to download the Dominion Energy Outage Center app from the Apple App Store or Google Play Store. Customers can call 1-866-DOM-HELP (1-866-366-4357) to report an outage or bookmark the outage reporting website: https://www.dominionenergy.com/outage-center/report-and-check-outages.

Stay away from downed power lines and always assume they are dangerous. Remain at least 30 feet away and ensure that others avoid downed lines. Call Dominion Energy right away to report downed wires. Virginia and North Carolina customers should call 1-866-DOM-HELP (1-866-366-4357).

About Dominion Energy
More than 7 million customers in 20 states energize their homes and businesses with electricity or natural gas from Dominion Energy (NYSE: D), headquartered in Richmond, Va. The company is committed to sustainable, reliable, affordable and safe energy and is one of the nation's largest producers and transporters of energy with more than $100 billion of assets providing electric generation, transmission and distribution, as well as natural gas storage, transmission, distribution and import/export services. The company is committed to achieving net zero carbon dioxide and methane emissions from its power generation and gas infrastructure operations by 2050. Please visit DominionEnergy.com to learn more.

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SOURCE Dominion Energy

FAQ

What percentage of customers has Dominion Energy restored power to after Tropical Storm Isaias?

Dominion Energy has restored power to over 80% of customers affected by Tropical Storm Isaias.

How many workers is Dominion Energy deploying for outage restoration?

Dominion Energy has deployed more than 7,000 workers to restore power following Tropical Storm Isaias.

When can customers expect their power to be restored after the storm?

The majority of impacted customers should have power restored by the end of the day Thursday, with severe outage areas addressed by Friday.

What areas were hardest hit by Tropical Storm Isaias?

The hardest-hit areas include eastern North Carolina and parts of Hampton Roads and the Northern Neck in Virginia.

How many customers lost power due to Tropical Storm Isaias?

Approximately 508,000 customers lost power due to the storm.