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Flexiti Appoints Tracey Whittall as Chief Operating Officer
Rhea-AI Impact
(Low)
Rhea-AI Sentiment
(Positive)
Tags
management
Rhea-AI Summary
Flexiti Financial announced the appointment of Tracey Whittall as Chief Operating Officer. Tracey, with over 20 years in the financial services industry, including significant experience at CIBC, will enhance Flexiti's service delivery by overseeing call centre management and operations. This strategic role is crucial following a record-breaking 2021 for Flexiti, which provides 0% interest financing solutions at over 7,500 retail locations across Canada. Flexiti aims to strengthen its customer service and operational excellence under Tracey's leadership.
Positive
Appointment of Tracey Whittall as COO expected to improve operational efficiency.
Tracey's extensive experience at CIBC may bring valuable insights and strategies.
Flexiti's growth with over 7,500 retail partners indicates strong market presence.
Negative
None.
TORONTO--(BUSINESS WIRE)--
Flexiti Financial Inc. (“Flexiti”), one of Canada’s leading “Buy Now, Pay Later” (BNPL) financial solutions providers, is pleased to announce the appointment of Tracey Whittall to the position of Chief Operating Officer.
At Flexiti, Tracey will oversee call centre management and operations teams, as well as partner operations. This brings operations and client servicing together under her strong leadership. Tracey brings over 20 years of financial services industry experience, where she has built a strong reputation as an influential and visionary leader, including 21 years spent at CIBC. As a member of CIBC’s executive team, Tracey led its contact centre operations during a pivotal time and was a critical voice in shaping CIBC’s transformation roadmap. In addition, Tracey holds her Masters in Financial Services Leadership from the Schulich School of Business.
“Coming off a record-breaking year in 2021, it is of the utmost importance that we strive to provide best in class service to our customers and retail partners,” said Peter Kalen, Founder and CEO of Flexiti. “I am pleased to welcome Tracey to Flexiti’s executive team and have no doubt Flexiti will benefit immensely from her pragmatic digital, technology and process-oriented approach to deliver operational success.”
Founded in 2013, Flexiti is a Toronto-based fintech company offering Canadian customers 0% interest financing1 at retailers that sell big-ticket goods like furniture, appliances, jewellery and electronics. Accepted at over 7,500 retail locations and websites across Canada, including The Brick, Leon's, Staples, Sleep Country, Wayfair, Birks and Peoples Jewellers, Flexiti is The Flexible Way to Pay™ aiming to bring flexible and affordable payment solutions to all. Recently, Flexiti ranked 10th on Deloitte’s Canada’s Technology Fast 50™ and 13th on The Globe and Mail’s ranking of Canada’s Top Growing Companies in 2021.
1 O.A.C. Terms and conditions apply.
About Flexiti
Flexiti is one of Canada's fastest-growing point-of-sale lenders, offering customers 0% interest financing at numerous retailers that sell big-ticket goods. Through its award-winning BNPL platform, customers can be approved instantly to shop with their FlexitiCard®, which they can use online or in-store to make multiple purchases, within their credit limit, without needing to reapply. Flexiti’s 100% paperless experience combined with the flexibility of both online and in-store shopping at over 7,500 retail locations in the Flexiti Network™ provides its customers with a convenient and seamless shopping experience. Recently, Flexiti ranked 10th on Deloitte’s Canada’s Technology Fast 50™ and 54th on Deloitte’s 2021 North American Technology Fast 500™. Flexiti also ranked 13th on The Globe and Mail’s third-annual ranking of Canada’s Top Growing Companies in 2021. Flexiti has been recognized on all three rankings for the last 3 years. In 2020, Flexiti ranked 29th out of 500 on The Americas’ Fastest Growing Companies 2020 by the Financial Times and 3rd on the 2020 Growth List by Canadian Business. Flexiti is a wholly owned subsidiary of CURO Group Holdings Corp. (NYSE: CURO). For more information, visit www.flexiti.com.
What is the significance of Tracey Whittall's appointment as COO of Flexiti?
Tracey Whittall's appointment as COO is significant as she brings over 20 years of experience in the financial sector, which may enhance operational effectiveness and customer service at Flexiti.
When was Tracey Whittall appointed as Chief Operating Officer of Flexiti?
Tracey Whittall was appointed as Chief Operating Officer of Flexiti in January 2022.
How will Tracey Whittall's experience benefit Flexiti?
Tracey Whittall's experience at CIBC, where she led contact center operations, is expected to provide strategic leadership and improve service delivery at Flexiti.
What is Flexiti's primary financial offering?
Flexiti primarily offers 0% interest financing solutions at retailers for big-ticket goods, enhancing customer purchasing power.
Who is the parent company of Flexiti?
Flexiti is a wholly owned subsidiary of CURO Group Holdings Corp. (NYSE: CURO).
