Customers Bank Continues National Expansion

Rhea-AI Summary

Customers Bank is expanding its presence in the Midwest by opening new commercial banking offices in Chicago, Dallas, and Orlando, as part of its national growth strategy. With approximately $18.8 billion in assets, the bank aims to enhance customer service through its single-point-of-contact banking model, emphasizing strong client relationships. Ian Kay will lead the Chicago team, backed by industry veteran Mary Haley, to offer comprehensive banking solutions tailored to privately owned businesses with revenue between $5 million and $100 million.

Positive

• Expansion into key markets: Chicago, Dallas, and Orlando.
• Emphasis on relationship banking to improve client service.
• Experienced leadership with over 15 years in banking.

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• None.

Customers Bank, a digital forward financial institution with approximately $18.8 billion in assets, is expanding the bank’s Midwest presence based in Chicago as part of the bank’s national expansion. The bank is also opening new commercial banking offices in Dallas, Texas and Orlando, Florida.

Ian Kay, Vice President Chicago Banking Group Head at Customers Bank, will continue directing the local commercial banking team’s efforts to provide exceptional service and value through the bank’s high-tech/high-touch, single-point-of-contact banking model that delivers greater customer experiences. Kay will rely upon his distinguished industry experience that spans more than 15 years, focusing on building lasting client relationships. Kay’s expertise includes growing deposit and loan portfolios, as well as treasury and cash management. He has a passion for working directly with clients to assist them with their growth and the success of their businesses. Kay’s commercial banking team has more than 50 years of combined banking knowledge and has grown the bank’s footprint and visibility throughout the Chicagoland area and surrounding states.

“Our model serves businesses and their principals of all sizes and provides them with remarkable banking experiences,” stated Kay. “We focus on the relationship between the banking team and the client to determine how we can provide them the best service, rather than the size and complexity of the business to determine the level of support they receive.”

As part of the expansion, industry veteran Mary Haley, Associate Vice President, Commercial Banking at Customers Bank, will join the team and increase her responsibilities to deliver the highest level of client service through the bank’s single-point-of-contact model. Haley is a well-qualified results-oriented professional with more than 25 years of experience in banking, where she was responsible for customer service and management positions of increasing responsibility, as well as duties in finance. Haley brings a proven track record of problem resolution with an extensive background in retaining and developing client portfolios. She also has vast experience in treasury and cash management servicing for large multi-national corporate clients.

The Chicago team will provide the bank’s high-tech, high-touch, single-point-of-contact banking model to businesses in Illinois and the collar states. The entirety of the bank’s capability will be brought to clients by their highly skilled local banking team. Customers Bank’s commercial banking team offers expertise in the real estate, financial services and technology industries, and will always be willing to help customers who received the run-around from a big bank. The Chicago office focuses on privately owned businesses with revenue between $5 million and $100 million that need assistance in working capital financing, owner-occupied mortgage financing or investment real estate financing, as well as companies needing sophisticated treasury management solutions for their cash management needs. The local team will also be expanding relationships within the financial services, fintech and specialty finance industries.

Customers Bank provides financial services to businesses, professionals, individuals and families through its network of branch locations, digital platforms and commercial offices. It offers deposit, commercial lending, specialty lending and consumer lending products. The bank also offers wire transfers, electronic bill payment, lockbox, remote deposit capture, courier services, merchant processing, cash vault, controlled disbursements, positive pay services and more. The cash management services include account reconciliation, collections and sweep accounts.

To learn more about Customers Bank and its products and services, visit www.customersbank.com.

About Customers Bank
Customers Bank, a subsidiary of Customers Bancorp, Inc. (NYSE:CUBI) a bank holding company, is a full-service super-community bank with assets of approximately $18.8 billion at March 31, 2021. A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender that provides a range of banking and lending services to small and medium-sized businesses, professionals, individuals and families. Services and products are available wherever permitted by law through digital-first apps, online portals, and a network of offices and branches. Additional information can be found on the company’s website, www.customersbank.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20210511005988/en/

FAQ

What is the significance of Customers Bank's expansion into Chicago, Dallas, and Orlando?

The expansion allows Customers Bank to increase its market presence and enhance customer service in key regions.

What banking model does Customers Bank use to serve its clients?

Customers Bank employs a single-point-of-contact banking model to provide tailored services and improve client relationships.

What types of businesses does Customers Bank focus on?

Customers Bank primarily serves privately owned businesses with revenues between $5 million and $100 million.

Who is leading the expansion efforts at Customers Bank in Chicago?

Ian Kay, Vice President of the Chicago Banking Group, will lead the expansion efforts.

What services does Customers Bank offer to its clients?

Customers Bank offers deposit, commercial lending, specialty lending, and advanced cash management services.