Customers Bank Exceeds Client Expectations in Approach to Service
Customers Bank, a subsidiary of Customers Bancorp (NYSE: CUBI), has achieved an impressive Net Promoter Score (NPS) of 73 in its first annual assessment, significantly surpassing the financial services industry average of 41. This score demonstrates the bank's success in delivering exceptional customer service through its high-touch, single point of contact business model.
With over $22 billion in assets, Customers Bank ranks among the 80 largest bank holding companies in the U.S. The bank has received notable recognition, including the #1 position on American Banker 2024's list of top-performing banks with $10B to $50B in assets, and ranking 72nd on Forbes Best Banks list 2024. The institution offers comprehensive commercial and consumer banking services, including C&I lending, commercial real estate lending, and specialized national corporate banking services.
Customers Bank, una filiale di Customers Bancorp (NYSE: CUBI), ha raggiunto un impressionante Net Promoter Score (NPS) di 73 nella sua prima valutazione annuale, superando significativamente la media del settore dei servizi finanziari di 41. Questo punteggio dimostra il successo della banca nel fornire un servizio clienti eccezionale attraverso il suo modello di business ad alto contatto con un unico punto di riferimento.
Con oltre 22 miliardi di dollari in attivi, Customers Bank si colloca tra le 80 più grandi società di holding bancarie negli Stati Uniti. La banca ha ricevuto riconoscimenti notevoli, tra cui la posizione numero 1 nella lista di American Banker 2024 delle banche con le migliori performance con attivi tra 10 miliardi e 50 miliardi di dollari, e si è classificata 72esima nella lista delle Migliori Banche di Forbes 2024. L'istituzione offre servizi bancari commerciali e al consumo completi, tra cui prestiti C&I, prestiti per immobili commerciali e servizi bancari corporate nazionali specializzati.
Customers Bank, una subsidiaria de Customers Bancorp (NYSE: CUBI), ha logrado un impresionante Net Promoter Score (NPS) de 73 en su primera evaluación anual, superando significativamente la media de la industria de servicios financieros de 41. Este puntaje demuestra el éxito del banco en ofrecer un servicio al cliente excepcional a través de su modelo de negocio de contacto único y alto nivel.
Con más de 22 mil millones de dólares en activos, Customers Bank se encuentra entre las 80 compañías de tenencia bancaria más grandes de EE. UU. El banco ha recibido un reconocimiento notable, incluyendo la posición #1 en la lista de American Banker 2024 de los bancos de mejor desempeño con activos entre 10 mil millones y 50 mil millones de dólares, y se clasificó en el puesto 72 en la lista de las Mejores Bancas de Forbes 2024. La institución ofrece servicios bancarios comerciales y de consumo integrales, incluyendo préstamos C&I, préstamos para bienes raíces comerciales y servicios bancarios corporativos nacionales especializados.
Customers Bank는 Customers Bancorp (NYSE: CUBI)의 자회사로, 첫 연례 평가에서 73의 순추천지수(NPS)를 달성하여 금융 서비스 산업 평균인 41을 크게 초과했습니다. 이 점수는 은행이 고접촉 단일 연락처 비즈니스 모델을 통해 뛰어난 고객 서비스를 제공하는 데 성공했음을 보여줍니다.
2천2백억 달러 이상의 자산을 보유한 Customers Bank는 미국에서 80대 대형 은행 지주회사 중 하나로 자리 잡고 있습니다. 이 은행은 10억에서 50억 달러 자산을 보유한 최고의 성과를 내는 은행 목록에서 American Banker 2024의 1위에 오르고, Forbes 2024의 최고의 은행 목록에서 72위에 랭크되는 등 주목할 만한 인정을 받았습니다. 이 기관은 C&I 대출, 상업용 부동산 대출 및 전문 국가 기업 은행 서비스를 포함한 포괄적인 상업 및 소비자 은행 서비스를 제공합니다.
Customers Bank, une filiale de Customers Bancorp (NYSE: CUBI), a obtenu un impressionnant Net Promoter Score (NPS) de 73 lors de sa première évaluation annuelle, dépassant de manière significative la moyenne de l'industrie des services financiers qui est de 41. Ce score démontre le succès de la banque dans la fourniture d'un service client exceptionnel grâce à son modèle commercial à contact unique et à forte interaction.
Avec plus de 22 milliards de dollars d'actifs, Customers Bank figure parmi les 80 plus grandes sociétés de holding bancaire aux États-Unis. La banque a reçu une reconnaissance notable, notamment la première place sur la liste des banques les plus performantes d'American Banker 2024, pour celles ayant des actifs de 10 à 50 milliards de dollars, et se classe au 72e rang sur la liste des Meilleures Banques de Forbes 2024. L'institution propose des services bancaires commerciaux et de consommation complets, y compris des prêts C&I, des prêts immobiliers commerciaux et des services bancaires d'entreprise nationaux spécialisés.
Customers Bank, eine Tochtergesellschaft von Customers Bancorp (NYSE: CUBI), hat in ihrer ersten jährlichen Bewertung einen beeindruckenden Net Promoter Score (NPS) von 73 erreicht, was die durchschnittliche Punktzahl der Finanzdienstleistungsbranche von 41 deutlich übertrifft. Diese Punktzahl zeigt den Erfolg der Bank bei der Bereitstellung außergewöhnlicher Kundenservice durch ihr hochgradiges, einheitliches Kontaktgeschäftsmodell.
Mit über 22 Milliarden Dollar an Vermögenswerten gehört Customers Bank zu den 80 größten Bankholdinggesellschaften in den USA. Die Bank hat bemerkenswerte Anerkennung erhalten, darunter die #1-Position auf der Liste der leistungsstärksten Banken von American Banker 2024 mit Vermögenswerten zwischen 10 Milliarden und 50 Milliarden Dollar und Platz 72 auf der Forbes-Liste der besten Banken 2024. Die Institution bietet umfassende kommerzielle und private Bankdienstleistungen an, einschließlich C&I-Darlehen, gewerbliche Immobilienfinanzierung und spezialisierte nationale Unternehmensbankdienstleistungen.
- Exceptional NPS score of 73, significantly above industry average of 41
- Ranked #1 on American Banker 2024 list for banks with $10B-$50B assets
- Strong asset base of over $22 billion
- Recognition on Forbes Best Banks list 2024 (#72)
- None.
Bank’s first annual Net Promoter Score tops financial services industry average in customer satisfaction
“Exceptional client service is not just a priority for us, it’s the cornerstone of our culture and the key to our success. This focus is so central to who we are, it’s embedded in our name,” said Sam Sidhu, president and CEO of Customers Bank. “I’m immensely proud of our score, which places us among the top of the financial services industry. Our ranking is also above the scores of many service-oriented consumer brands. These results are a testament to our team and their commitment to wow each stakeholder.”
NPS is used by businesses worldwide and measures how likely customers are to recommend a company, product or service to a friend or colleague. It is a widely recognized measure of customer loyalty and satisfaction, with scores ranging from zero to 100. It is based on the perspective that every company’s customers can be divided into three categories: promoters, passives and detractors. A high NPS score signifies customer satisfaction with a company's services, with promoters more inclined to refer new clients, incur lower service costs, and stay with the company for longer periods of time.
Institutional Background
Customers Bancorp, Inc. (NYSE:CUBI) is one of the nation’s top-performing banking companies with over
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No. 1 on American Banker 2024 list of top-performing banks with
$10B $50B - No. 72 out of the 100 largest publicly traded banks in 2025 Forbes Best Banks list
- 2024 Inc. Magazine Best in Business List in Financial Services Category
A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender. Learn more: www.customersbank.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250305096667/en/
Jordan Baucum
Head of Corporate Communications
(951) 608-8314
jbaucum@customersbank.com
Source: Customers Bancorp, Inc.
FAQ
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