Customers Bank Exceeds Client Expectations in Approach to Service
Bank’s first annual Net Promoter Score tops financial services industry average in customer satisfaction
“Exceptional client service is not just a priority for us, it’s the cornerstone of our culture and the key to our success. This focus is so central to who we are, it’s embedded in our name,” said Sam Sidhu, president and CEO of Customers Bank. “I’m immensely proud of our score, which places us among the top of the financial services industry. Our ranking is also above the scores of many service-oriented consumer brands. These results are a testament to our team and their commitment to wow each stakeholder.”
NPS is used by businesses worldwide and measures how likely customers are to recommend a company, product or service to a friend or colleague. It is a widely recognized measure of customer loyalty and satisfaction, with scores ranging from zero to 100. It is based on the perspective that every company’s customers can be divided into three categories: promoters, passives and detractors. A high NPS score signifies customer satisfaction with a company's services, with promoters more inclined to refer new clients, incur lower service costs, and stay with the company for longer periods of time.
Institutional Background
Customers Bancorp, Inc. (NYSE:CUBI) is one of the nation’s top-performing banking companies with over
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No. 1 on American Banker 2024 list of top-performing banks with
to$10B in assets$50B - No. 72 out of the 100 largest publicly traded banks in 2025 Forbes Best Banks list
- 2024 Inc. Magazine Best in Business List in Financial Services Category
A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender. Learn more: www.customersbank.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250305096667/en/
Jordan Baucum
Head of Corporate Communications
(951) 608-8314
jbaucum@customersbank.com
Source: Customers Bancorp, Inc.