Cognizant selected by Alm. Brand Group to enable automation services

Rhea-AI Summary

Cognizant (CTSH) collaborates with Alm. Brand Group to automate outsourced business processes, aiming to enhance efficiency, improve customer experience, and boost competitiveness. Cognizant plans to consolidate all outsourced processes in Vilnius by 2024.

The new collaboration will see Cognizant take over the current outsourced business processes and automate these processes to improve efficiency and customer experience

TEANECK, N.J., Nov. 23, 2023 /PRNewswire/ -- Cognizant (Nasdaq: CTSH) has today announced a new collaboration with Alm. Brand Group, a leading insurance company in Denmark. Cognizant will begin providing a range of business processes previously outsourced by Alm. Brand Group to other vendors. The new relationship will focus on automating many of these processes and tasks in an effort to enhance efficiency, improve customer experience and further boost the group's competitiveness. 

As part of the collaboration, Cognizant expects to automate a range of processes including insurance policies and administrative tasks, which are traditionally manual and repetitive actions. These efforts are intended to provide an efficiency gain by allowing more tasks to be completed in a shorter time and therefore providing a better experience for the customer. Cognizant will also help identify further automation potential alongside Alm. Brand Group's own automation specialists. Furthermore, Cognizant will call upon the capabilities and deep knowledge within its Danish and Nordic speaking Centre of Excellence in Vilnius, Lithuania, which specialize in insurance and automation. During 2024, Cognizant plans to consolidate all of Alm. Brand Group's outsourced processes in Vilnius.

Camilla Amstrup, Group Executive Director responsible for Commercial Lines at Alm. Brand Group said: "The latest development within business process outsourcing increasingly involves automating outsourced processes for greater efficiency and improved customer experience and thereby strengthening competitiveness. That's why we at Alm. Brand Group have chosen Cognizant as our new outsourcing partner, as they are particularly skilled at collaborating with companies to automate all or part of their business processes."  

Thomas Djursoe, Country Manager of Cognizant Denmark said: "We are thrilled to be working with Alm. Brand Group to support them in automating manual and repetitive processes. The insurance sector has vast potential to modernize its operations and automation is a highly effective technology to improve efficiency, reduce costs and enhance customer experience. Automation often sets businesses up for future readiness, enabling greater transformation and preparedness for the advancement of technologies such as Generative AI. Businesses – and industries – who prioritize digital transformation are often able to gain a greater competitive advantage."

About Alm. Brand Group
The Alm. Brand Group is a unified, leading Danish insurance group focused on non-life insurance. With more than 700,000 customers combined. It is Denmark's second-largest non-life insurance company.

About Cognizant
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

For more information, contact:
EMEA / APAC / Americas: Christina Schneider  christina.schneider@cognizant.com	India: Rashmi Vasisht  rashmi.vasisht@cognizant.com
Alm. Brand Group: Mikkel Nikolajsen +45 22185711

 

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SOURCE Cognizant Technology Solutions

FAQ

What is the new collaboration announced by Cognizant (CTSH) with Alm. Brand Group?

Cognizant is collaborating with Alm. Brand Group to automate previously outsourced business processes and enhance efficiency and customer experience.

What processes will Cognizant automate as part of the collaboration with Alm. Brand Group?

Cognizant plans to automate a range of processes, including insurance policies and administrative tasks, traditionally manual and repetitive actions.

Where will Cognizant consolidate all of Alm. Brand Group's outsourced processes?

Cognizant plans to consolidate all outsourced processes in Vilnius by 2024.

Why did Alm. Brand Group choose Cognizant as their new outsourcing partner?

Alm. Brand Group chose Cognizant for their expertise in automating business processes for greater efficiency and improved customer experience, thereby strengthening competitiveness.

What is the potential impact of automation in the insurance sector according to Thomas Djursoe, Country Manager of Cognizant Denmark?

Thomas Djursoe highlights the potential of automation to modernize operations, improve efficiency, reduce costs, and enhance customer experience, setting businesses up for future readiness and greater competitive advantage.

How does Cognizant plan to identify further automation potential alongside Alm. Brand Group's own automation specialists?

Cognizant will collaborate with Alm. Brand Group to identify further automation potential alongside their own automation specialists.

What capabilities will Cognizant leverage for the collaboration with Alm. Brand Group?

Cognizant will leverage its Danish and Nordic speaking Centre of Excellence in Vilnius, Lithuania, specializing in insurance and automation.

Who is responsible for Commercial Lines at Alm. Brand Group and what is their perspective on the collaboration with Cognizant?

Camilla Amstrup, Group Executive Director responsible for Commercial Lines at Alm. Brand Group, highlights the importance of automating outsourced processes for greater efficiency and improved customer experience, strengthening competitiveness, and why they chose Cognizant as their new outsourcing partner.

What is the ticker symbol for Cognizant?

The ticker symbol for Cognizant is CTSH.