KBC Group renews collaboration with Cognizant to improve IT services and customer experience
Cognizant (CTSH) has renewed its partnership with KBC Group, a Belgian universal multi-channel bank-insurer, extending their collaboration until 2027. The agreement positions Cognizant as KBC's partner for comprehensive IT services, including application development & maintenance, data services, infrastructure, and quality engineering.
The renewal builds upon their 11-year relationship and aims to support KBC's IT and business transformation goals. According to Isabel Van Mele, KBC's CIO, the partnership aligns with their objectives of enhancing customer experience, supporting innovation, and maintaining operational excellence. Cognizant's team will focus on improving service quality, ensuring operational stability, fostering innovation, and optimizing cost-effectiveness for KBC Group.
Cognizant (CTSH) ha rinnovato la sua partnership con KBC Group, una banca-assicurazione universale multi-canale belga, estendendo la loro collaborazione fino al 2027. L'accordo posiziona Cognizant come partner di KBC per servizi IT completi, inclusi sviluppo e manutenzione di applicazioni, servizi dati, infrastruttura e ingegneria della qualità.
Il rinnovo si basa sulla loro relazione di 11 anni e mira a supportare gli obiettivi di trasformazione IT e business di KBC. Secondo Isabel Van Mele, CIO di KBC, la partnership è allineata con i loro obiettivi di migliorare l'esperienza dei clienti, supportare l'innovazione e mantenere l'eccellenza operativa. Il team di Cognizant si concentrerà sul miglioramento della qualità del servizio, garantendo stabilità operativa, promuovendo l'innovazione e ottimizzando l'efficienza dei costi per KBC Group.
Cognizant (CTSH) ha renovado su asociación con KBC Group, un bancoasegurador universal multicanal belga, ampliando su colaboración hasta 2027. El acuerdo posiciona a Cognizant como el socio de KBC para servicios integrales de TI, que incluyen desarrollo y mantenimiento de aplicaciones, servicios de datos, infraestructura y ingeniería de calidad.
La renovación se basa en su relación de 11 años y tiene como objetivo apoyar los objetivos de transformación de TI y de negocio de KBC. Según Isabel Van Mele, CIO de KBC, la asociación se alinea con sus objetivos de mejorar la experiencia del cliente, apoyar la innovación y mantener la excelencia operativa. El equipo de Cognizant se centrará en mejorar la calidad del servicio, garantizar la estabilidad operativa, fomentar la innovación y optimizar la eficiencia de costos para KBC Group.
Cognizant (CTSH)는 벨기에의 다중 채널 은행 및 보험사인 KBC Group와의 파트너십을 2027년까지 연장했습니다. 이번 계약은 Cognizant를 KBC의 포괄적인 IT 서비스 파트너로 자리매김하게 하며, 여기에는 응용 프로그램 개발 및 유지보수, 데이터 서비스, 인프라 및 품질 엔지니어링이 포함됩니다.
이번 갱신은 11년 간의 관계에 기반하고 있으며 KBC의 IT 및 비즈니스 혁신 목표를 지원하는 것을 목표로 합니다. KBC의 CIO인 Isabel Van Mele에 따르면, 이번 파트너십은 고객 경험 개선, 혁신 지원, 운영 우수성 유지를 위한 목표와 일치합니다. Cognizant 팀은 서비스 품질 개선, 운영 안정성 보장, 혁신 촉진 및 KBC Group을 위한 비용 효율성 최적화에 집중할 것입니다.
Cognizant (CTSH) a renouvelé son partenariat avec KBC Group, une banque-assurance universelle multicanale belge, en prolongeant leur collaboration jusqu'en 2027. L'accord positionne Cognizant comme partenaire de KBC pour des services informatiques complets, incluant le développement et la maintenance d'applications, les services de données, l'infrastructure et l'ingénierie de la qualité.
Le renouvellement s'appuie sur leur relation de 11 ans et vise à soutenir les objectifs de transformation informatique et commerciale de KBC. Selon Isabel Van Mele, CIO de KBC, le partenariat s'aligne avec leurs objectifs d'amélioration de l'expérience client, de soutien à l'innovation et de maintien de l'excellence opérationnelle. L'équipe de Cognizant se concentrera sur l'amélioration de la qualité du service, la garantie de la stabilité opérationnelle, la promotion de l'innovation et l'optimisation de la rentabilité des coûts pour le groupe KBC.
Cognizant (CTSH) hat seine Partnerschaft mit KBC Group, einer belgischen universellen Multikanalbank und -versicherung, bis 2027 verlängert. Die Vereinbarung positioniert Cognizant als Partner von KBC für umfassende IT-Dienstleistungen, einschließlich Anwendungsentwicklung und -wartung, Datenservices, Infrastruktur und Qualitätsengineering.
Die Verlängerung basiert auf ihrer 11-jährigen Beziehung und zielt darauf ab, die IT- und Geschäftstransformationsziele von KBC zu unterstützen. Laut Isabel Van Mele, CIO von KBC, stimmt die Partnerschaft mit ihren Zielen überein, das Kundenerlebnis zu verbessern, Innovationen zu fördern und betriebliche Exzellenz aufrechtzuerhalten. Das Team von Cognizant wird sich auf die Verbesserung der Servicequalität, die Gewährleistung der betrieblichen Stabilität, die Förderung von Innovationen und die Optimierung der Kosteneffizienz für die KBC Group konzentrieren.
- Secured contract renewal with major financial institution until 2027
- Extended 11-year relationship with KBC Group, demonstrating client satisfaction
- Comprehensive IT services agreement covering multiple technology areas
- None.
Insights
The renewal of Cognizant's partnership with KBC Group until 2027 represents a strategic win in the competitive IT services landscape. Enterprise contracts of this nature typically generate high-margin, recurring revenue and provide valuable stability to the service provider's business model. The comprehensive scope - spanning application development, data services, infrastructure and quality engineering - suggests a deep integration with KBC's operations that creates significant switching costs, strengthening Cognizant's competitive moat.
In the current market environment, where financial institutions are carefully scrutinizing IT spending while simultaneously pushing for digital transformation, this renewal carries additional significance. It demonstrates Cognizant's ability to deliver cost-effective solutions while meeting the stringent requirements of European banking regulations. The extended partnership with KBC Group, a prominent Belgian bank-insurer, also reinforces Cognizant's position in the strategic European financial services market, where digital transformation spending is expected to remain robust despite economic uncertainties.
The 11-year relationship history and renewal indicate strong execution capabilities and client satisfaction, which are important reference points for winning new banking clients in Europe. This deal should be viewed in the context of Cognizant's broader strategy to expand its European presence and reduce dependency on the North American market, while maintaining its strong position in financial services technology.
KBC Group and Cognizant celebrate over a decade of collaboration with a renewed agreement until 2027. Cognizant will provide various IT services, focusing on quality and cost-effectiveness.
This renewal of the agreement will extend until 2027, positioning Cognizant as KBC Group's partner in supporting its IT and business transformation across the entire spectrum of IT services, including application development & maintenance, data services, infrastructure, and quality engineering.
"We are pleased to renew our agreement with Cognizant, as it supports our goals of creating superior customer experience, supporting innovation, and maintaining operational excellence," said Isabel Van Mele, Chief Information Officer of KBC Bank & Insurance. "Cognizant's ability to provide various IT services, focusing on quality, stability, and cost-effectiveness, makes it an important partner for KBC. We look forward to continuing our collaboration to achieve our organizational objectives."
Cognizant and KBC Group have enjoyed a long-standing relationship for over 11 years, built on mutual trust, respect, and a proven track record. This agreement has been characterized by a collaborative spirit, seeking win-win solutions for both parties. The renewal of the relationship underscores the commitment of both organizations to continue bringing execution focus, innovative solutions and thought leadership to KBC Group. Cognizant's existing team and service offerings are expected to enhance quality, ensure operational stability, foster innovation, and optimize cost-effectiveness for KBC Group.
"We are honored to extend our partnership with KBC Group," said Geert Lejon, Country Manager,
About Cognizant
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
About KBC Group
KBC is one of the leading financial groups in
KBC Group employs around 41000 staff and caters for about 13 million clients in its core markets. KBC Group NV is listed on Euronext Brussels (ticker symbol 'KBC').
For more information, contact: GlobalCommunications@cognizant.com
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SOURCE Cognizant Technology Solutions
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