Cognizant Expands Partnership with Docusign to Enhance Customer Support and Drive Digital Transformation
Cognizant (CTSH) has announced an expanded partnership with Docusign (DOCU) to enhance customer support and drive digital transformation. The multi-year agreement strengthens their existing 360-degree relationship, with Cognizant serving as a services provider, go-to-market partner, and customer.
The collaboration focuses on providing intelligent agreement management (IAM) solutions and comprehensive customer support services, including assistance with eSignature, billing inquiries, and technical support. Key initiatives include:
- Real-time customer assistance for technical issues
- Development of learning and training resources
- Enhanced back-office support services
- Onboarding consultations for new customers
Cognizant (CTSH) ha annunciato un ampliamento della partnership con Docusign (DOCU) per migliorare il supporto clienti e promuovere la trasformazione digitale. L'accordo pluriennale rafforza la loro collaborazione a 360 gradi, con Cognizant che agisce come fornitore di servizi, partner per il go-to-market e cliente.
La collaborazione si concentra sull'offerta di soluzioni di gestione intelligente degli accordi (IAM) e servizi completi di supporto clienti, inclusi assistenza per eSignature, richieste di fatturazione e supporto tecnico. Le iniziative principali comprendono:
- Assistenza clienti in tempo reale per problemi tecnici
- Sviluppo di risorse di apprendimento e formazione
- Potenziare i servizi di supporto back-office
- Consulenze per l'onboarding di nuovi clienti
Cognizant (CTSH) ha anunciado una ampliación de su colaboración con Docusign (DOCU) para mejorar el soporte al cliente y fomentar la transformación digital. El acuerdo plurianual fortalece su relación integral, con Cognizant actuando como proveedor de servicios, socio de go-to-market y cliente.
La colaboración se centra en ofrecer soluciones inteligentes de gestión de acuerdos (IAM) y servicios completos de soporte al cliente, incluyendo asistencia con eSignature, consultas de facturación y soporte técnico. Las iniciativas clave incluyen:
- Asistencia técnica en tiempo real para clientes
- Desarrollo de recursos de aprendizaje y capacitación
- Mejora de los servicios de soporte back-office
- Consultorías para la incorporación de nuevos clientes
Cognizant (CTSH)는 Docusign (DOCU)와의 파트너십을 확대하여 고객 지원을 강화하고 디지털 전환을 촉진한다고 발표했습니다. 다년간의 이번 계약은 기존의 360도 관계를 강화하며, Cognizant는 서비스 제공자, 시장 진출 파트너, 고객 역할을 맡고 있습니다.
이번 협력은 지능형 계약 관리(IAM) 솔루션과 전반적인 고객 지원 서비스를 제공하는 데 중점을 두며, 전자서명, 청구 문의, 기술 지원 등을 포함합니다. 주요 이니셔티브는 다음과 같습니다:
- 기술 문제에 대한 실시간 고객 지원
- 학습 및 교육 자료 개발
- 향상된 백오피스 지원 서비스
- 신규 고객 온보딩 상담
Cognizant (CTSH) a annoncé un élargissement de son partenariat avec Docusign (DOCU) afin d'améliorer le support client et de favoriser la transformation digitale. Cet accord pluriannuel renforce leur relation globale, avec Cognizant en tant que fournisseur de services, partenaire go-to-market et client.
La collaboration vise à fournir des solutions de gestion intelligente des accords (IAM) ainsi que des services complets de support client, incluant l'assistance pour eSignature, les questions de facturation et le support technique. Les initiatives clés comprennent :
- Assistance client en temps réel pour les problèmes techniques
- Développement de ressources pédagogiques et de formation
- Renforcement des services de support back-office
- Consultations pour l'intégration des nouveaux clients
Cognizant (CTSH) hat eine erweiterte Partnerschaft mit Docusign (DOCU) angekündigt, um den Kundensupport zu verbessern und die digitale Transformation voranzutreiben. Die mehrjährige Vereinbarung stärkt ihre bestehende umfassende Zusammenarbeit, wobei Cognizant als Dienstleister, Go-to-Market-Partner und Kunde fungiert.
Der Fokus der Zusammenarbeit liegt auf der Bereitstellung intelligenter Vertragsmanagement-Lösungen (IAM) und umfassender Kundensupport-Services, einschließlich Unterstützung bei eSignaturen, Abrechnungsanfragen und technischem Support. Wichtige Initiativen umfassen:
- Echtzeit-Kundenhilfe bei technischen Problemen
- Entwicklung von Lern- und Schulungsmaterialien
- Verbesserte Backoffice-Supportdienste
- Onboarding-Beratung für neue Kunden
- Strategic expansion of existing 360-degree partnership relationship
- Multi-year agreement securing long-term business collaboration
- Potential for increased service revenue through comprehensive support services
- None.
Insights
Cognizant's multi-year customer support deal with DocuSign strengthens recurring revenue and solidifies their position in digital transformation services.
Cognizant's expanded partnership with DocuSign represents a strategic enhancement to their existing relationship, evolving from a basic vendor arrangement to a comprehensive 360-degree partnership. This multi-year agreement positions Cognizant to deliver customer support services across DocuSign's Intelligent Agreement Management (IAM) platform, including their flagship eSignature product.
The partnership offers three key benefits for Cognizant:
- Recurring revenue stream through the multi-year support contract, adding stability to their service portfolio
- Enhanced credibility in the document management and workflow automation markets
- Opportunity to develop specialized expertise in IAM platforms, potentially applicable to other clients
While financial terms remain undisclosed, this agreement aligns with Cognizant's strategy to expand high-value partnerships and transition from legacy IT services to digital transformation enablement. The company continues to prioritize building long-term client relationships that can generate predictable revenue, particularly important given their
By focusing on customer experience optimization and technical support excellence, Cognizant demonstrates commitment to higher-value services beyond basic IT outsourcing. This partnership, while modest in immediate financial impact, strengthens Cognizant's position in the digital workflow and agreement management ecosystems.
Collaboration aims to optimize customer service management and streamline agreement processes globally
Cognizant and Docusign are working together to provide innovative intelligent agreement management (IAM) solutions that optimize customer service management and streamline agreement processes globally.
As part of a multi-year agreement, Cognizant will provide comprehensive customer support services for Docusign, including assistance with eSignature, billing inquiries and technical support.
Over the course of the agreement, Cognizant and Docusign plan to focus on:
- Real-time customer assistance: Seeking to quickly and efficiently address technical issues and inquiries, with the goal of further improving customer satisfaction.
- Learning and development resources: Developing comprehensive training with the aim of helping customers deploy Docusign solutions effectively and achieve business objectives.
- Expanded back-office support: Planning to enhance service management and maintain seamless operations for customers, contributing to overall efficiency.
- Onboarding consultations: Collaborating to provide new customers with important tips and help for set up, launch and managing Docusign solutions easily, including offering recommendations on connecting other systems with Docusign.
"We are thrilled to expand our partnership with Cognizant," said Kelly Morgan, Chief Customer Officer, of Docusign. "Together we have the opportunity to expedite the advancement of our Docusign IAM platform and deliver more intelligent and efficient solutions to our customers. Cognizant's expertise in AI and digital transformation will empower us to continue driving innovation and effectively address the ever-changing demands of our customers."
"Our collaboration with Docusign allows us to help them improve service performance and provide a superior customer experience," said Anurag Sinha, Senior Vice President and Business Unit Head of Communications, Media and Technology, of Cognizant. "By introducing advanced digital solutions, we are optimizing service delivery and ensuring Docusign's customers receive the support they need."
About Cognizant
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes, and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.
For more information, contact:
Katrina Cheung
Katrina.Cheung@Cognizant.com
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SOURCE Cognizant Technology Solutions Corporation
FAQ
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