Upsource by Solutions and Cognizant join forces to elevate Business Process Outsourcing in Saudi Arabia
Cognizant (CTSH) has announced a three-year strategic partnership with Upsource by Solutions, a Saudi Arabian BPO company, at LEAP 2025. The collaboration aims to enhance operational efficiencies and customer satisfaction in the region by combining Upsource's local expertise with Cognizant's global capabilities.
The partnership will provide regional businesses access to Cognizant's advanced Intuitive Operations & Automation (IOA) solutions, including Gen AI-powered financial suite, automation frameworks, and enhanced operational controls. These technologies are designed to help businesses meet modern demands, ensure compliance, and drive efficiency.
The alliance comes as the BPO industry undergoes transformation, with companies increasingly outsourcing essential processes like finance, HR, and customer management. The partnership focuses on delivering next-generation solutions that blend local insights with global innovation.
Cognizant (CTSH) ha annunciato una partnership strategica triennale con Upsource by Solutions, un'azienda BPO dell'Arabia Saudita, durante il LEAP 2025. La collaborazione mira a migliorare le efficienze operative e la soddisfazione dei clienti nella regione, combinando l'expertise locale di Upsource con le capacità globali di Cognizant.
La partnership offrirà alle aziende regionali l'accesso alle avanzate soluzioni di Operazioni Intuitive e Automazione (IOA) di Cognizant, inclusi pacchetti finanziari supportati da Gen AI, framework di automazione e controlli operativi potenziati. Queste tecnologie sono progettate per aiutare le aziende a soddisfare le richieste moderne, garantire la conformità e aumentare l'efficienza.
L'alleanza arriva in un momento in cui l'industria BPO sta attraversando una trasformazione, con le aziende che esternalizzano sempre di più processi essenziali come finanza, HR e gestione dei clienti. La partnership si concentra sulla fornitura di soluzioni di nuova generazione che uniscono intuizioni locali e innovazione globale.
Cognizant (CTSH) ha anunciado una asociación estratégica de tres años con Upsource by Solutions, una empresa BPO de Arabia Saudita, en LEAP 2025. La colaboración tiene como objetivo mejorar las eficiencias operativas y la satisfacción del cliente en la región al combinar la experiencia local de Upsource con las capacidades globales de Cognizant.
La asociación proporcionará a las empresas regionales acceso a las avanzadas soluciones de Operaciones Intuitivas y Automatización (IOA) de Cognizant, incluyendo un conjunto financiero impulsado por Gen AI, marcos de automatización y controles operativos mejorados. Estas tecnologías están diseñadas para ayudar a las empresas a satisfacer las demandas modernas, garantizar el cumplimiento y aumentar la eficiencia.
La alianza se produce en un momento en que la industria BPO está experimentando una transformación, con empresas que externalizan cada vez más procesos esenciales como finanzas, recursos humanos y gestión de clientes. La asociación se centra en ofrecer soluciones de próxima generación que mezclan conocimientos locales con innovación global.
Cognizant (CTSH)가 LEAP 2025에서 사우디아라비아 BPO 회사인 Upsource by Solutions와 3년 전략적 파트너십을 발표했습니다. 이번 협력은 Upsource의 지역 전문성과 Cognizant의 글로벌 역량을 결합하여 지역 내 운영 효율성 및 고객 만족도를 향상시키는 것을 목표로 합니다.
이 파트너십을 통해 지역 기업들은 Cognizant의 고급 직관적 운영 및 자동화(IOA) 솔루션, Gen AI 기반 재무 패키지, 자동화 프레임워크 및 개선된 운영 통제에 접근할 수 있습니다. 이러한 기술은 기업들이 현대적 요구를 충족하고, 규정 준수를 보장하며, 효율성을 증대시키도록 돕기 위해 설계되었습니다.
이 동맹은 BPO 산업이 변화하는 가운데 이루어지며, 기업들이 재무, 인사, 고객 관리와 같은 필수 프로세스를 점점 더 외부 위탁하고 있습니다. 이 파트너십은 지역 통찰력과 글로벌 혁신을 혼합한 차세대 솔루션을 제공하는 데 중점을 두고 있습니다.
Cognizant (CTSH) a annoncé un partenariat stratégique de trois ans avec Upsource by Solutions, une entreprise BPO saoudienne, lors du LEAP 2025. Cette collaboration vise à améliorer l'efficacité opérationnelle et la satisfaction client dans la région, en combinant l'expertise locale d'Upsource avec les capacités mondiales de Cognizant.
Le partenariat offrira aux entreprises régionales un accès aux avancées solutions d'Opérations Intuitives et d'Automatisation (IOA) de Cognizant, y compris une suite financière alimentée par Gen AI, des cadres d'automatisation et des contrôles opérationnels renforcés. Ces technologies sont conçues pour aider les entreprises à répondre aux exigences modernes, à garantir la conformité et à améliorer l'efficacité.
L'alliance intervient alors que l'industrie BPO subit une transformation, les entreprises externalisant de plus en plus des processus essentiels tels que la finance, les ressources humaines et la gestion client. Le partenariat se concentre sur la fourniture de solutions de nouvelle génération mêlant idées locales et innovation mondiale.
Cognizant (CTSH) hat eine dreijährige strategische Partnerschaft mit Upsource by Solutions, einem BPO-Unternehmen aus Saudi-Arabien, auf der LEAP 2025 angekündigt. Die Zusammenarbeit zielt darauf ab, die Betriebseffizienzen und die Kundenzufriedenheit in der Region zu verbessern, indem die lokale Expertise von Upsource mit den globalen Fähigkeiten von Cognizant kombiniert wird.
Die Partnerschaft wird regionalen Unternehmen Zugang zu den fortschrittlichen Intuitive Operations & Automation (IOA)-Lösungen von Cognizant bieten, einschließlich der von Gen AI unterstützten Finanzsuite, Automatisierungsrahmen und verbesserten Betriebssteuerungen. Diese Technologien sollen Unternehmen dabei helfen, moderne Anforderungen zu erfüllen, die Einhaltung von Vorschriften zu gewährleisten und die Effizienz zu steigern.
Die Allianz kommt zu einem Zeitpunkt, an dem sich die BPO-Branche im Wandel befindet, da Unternehmen zunehmend wichtige Prozesse wie Finanzen, HR und Kundenmanagement auslagern. Die Partnerschaft konzentriert sich auf die Bereitstellung von Lösungen der nächsten Generation, die lokale Erkenntnisse mit globaler Innovation verbinden.
- Strategic expansion into Saudi Arabian market through partnership with established local BPO company
- Implementation of advanced AI and automation solutions in growing regional market
- Three-year commitment indicates long-term revenue potential
- None.
Insights
This strategic partnership represents a calculated move by Cognizant to strengthen its position in the Middle Eastern market, particularly significant given Saudi Arabia's Vision 2030 economic transformation plan and its $1.1 trillion investment in digital infrastructure and tech initiatives through 2030.
The collaboration's focus on Gen AI-powered financial solutions and automation frameworks is particularly timely, as the Saudi BPO market is projected to grow at a CAGR of 5.8% through 2027. By partnering with Upsource, Cognizant gains immediate access to local enterprises while minimizing market entry risks and regulatory hurdles. This approach mirrors successful strategies employed by global tech giants like Microsoft and Oracle in the region.
The strategic value extends beyond immediate market access. Cognizant's IOA solutions could significantly impact operational efficiency for Saudi businesses, potentially reducing operational costs by 25-40% through automation and AI implementation. This partnership also positions Cognizant to capitalize on Saudi Arabia's growing focus on financial technology and digital transformation, particularly in key sectors such as banking, healthcare and government services.
However, success will largely depend on execution, particularly in:
- Localizing solutions to meet Saudi-specific compliance requirements
- Building a strong talent pipeline in the region
- Effectively competing with established players like Accenture and IBM who have already made significant investments in the region
Alliance will focus on providing advanced AI and automation technologies to enhance efficiency for enterprises building out their operations in the region
Through this alliance, businesses across the region will gain access to Cognizant's advanced Intuitive Operations & Automation (IOA) solutions, including a Gen AI-powered financial suite, automation frameworks, and enhanced operational controls. These technologies are designed to assist businesses in meeting modern business demands, ensuring compliance with national and global standards, and delivering services that drive efficiency, scalability, and long-term success.
"Cognizant's commitment to investing in the region and supporting capability transfer was a key factor in our decision to partner with them," said Eng. Naif AlMogbel, CEO at Upsource by Solutions. "By aligning our vision with Cognizant's expertise, we're reshaping what excellence in BPO means. This agreement represents the beginning of a journey to create future-ready solutions that redefine value for our clients."
The BPO industry is undergoing a pivotal transformation as companies increasingly outsource essential processes such as finance, human resources, and customer management. This shift requires a strategic blend of local insights and global innovation to enhance efficiency and drive growth through next-generation solutions.
"We are excited to collaborate with Upsource by Solutions and continue to bring our expertise in digital transformation to the Saudi Arabian market," said Gagan Syal, Head of
About Cognizant
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant
About Upsource by Solutions
Upsource by Solutions is
Upsource by Solutions mission centers on driving digital transformation with innovative technologies, ensuring exceptional service while fostering a fair and inclusive workplace. Recognized for industry leadership, Upsource by Solutions has earned multiple awards for operational excellence and employee-centric practices.
To know more about Upsource by Solutions click here
For more information, contact: globalpr@cognizant.com
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SOURCE Cognizant Technology Solutions
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