AP Pension selects Cognizant for BPO and RPA-services as part of multi-year transformation
Cognizant (Nasdaq: CTSH) announced on October 20, 2025 a multi-year partnership with AP Pension to provide BPO and RPA services and optimize selected administrative processes. Services will be delivered from Cognizant's Nordic-speaking Center of Excellence in Vilnius, Lithuania. The agreement aims to add capacity, improve efficiency, free internal resources for strategic work, accelerate time-to-market, and enhance customer experience as AP Pension undertakes a comprehensive transformation in the coming years.
The collaboration covers business process outsourcing, robotic process automation, and process optimization to help AP Pension manage increased workloads while maintaining service quality.
Cognizant (Nasdaq: CTSH) ha annunciato il 20 ottobre 2025 una partnership pluriennale con AP Pension per fornire servizi BPO e RPA e ottimizzare selezionati processi amministrativi. I servizi saranno erogati dal Center of Excellence nordico di Cognizant a Vilnius, in Lituania. L'accordo mira ad aumentare la capacità, migliorare l'efficienza, liberare risorse interne per attività strategiche, accelerare il time-to-market e migliorare l'esperienza del cliente mentre AP Pension intraprende una trasformazione completa nei prossimi anni.
La collaborazione comprende outsourcing dei processi aziendali, automazione dei processi robotici e ottimizzazione dei processi per aiutare AP Pension a gestire carichi di lavoro crescenti mantenendo la qualità del servizio.
Cognizant (Nasdaq: CTSH) anunció el 20 de octubre de 2025 una asociación plurianual con AP Pension para proporcionar servicios BPO y RPA y optimizar procesos administrativos seleccionados. Los servicios se prestarán desde el Center of Excellence de Cognizant que habla nórdico en Vilnius, Lituania. El acuerdo tiene como objetivo aumentar la capacidad, mejorar la eficiencia, liberar recursos internos para tareas estratégicas, acelerar el tiempo de comercialización y mejorar la experiencia del cliente mientras AP Pension lleva a cabo una transformación integral en los próximos años.
La colaboración abarca outsourcing de procesos de negocio, automatización de procesos robóticos y optimización de procesos para ayudar a AP Pension a gestionar cargas de trabajo crecientes manteniendo la calidad del servicio.
Cognizant (Nasdaq: CTSH)는 2025년 10월 20일 AP Pension과의 다년간 파트너십을 발표했습니다. 이는 BPO 및 RPA 서비스를 제공하고 선정된 행정 프로세스를 최적화하기 위함입니다. 서비스는 Vilnius(리투아니아)에서 Cognizant의 Nordic-speaking Center of Excellence에서 제공될 예정입니다. 이 계약은 용량을 늘리고 효율성을 높이며 전략적 업무를 위한 내부 자원을 자유화하고 출시 속도를 가속화하며 AP Pension이 향후 수년간의 광범위한 변화를 추진하는 동안 고객 경험을 향상시키는 것을 목표로 합니다.
협력 범위는 비즈니스 프로세스 아웃소싱, 로봇 프로세스 자동화 및 프로세스 최적화를 포함하여 AP Pension이 증가하는 업무량을 관리하면서 서비스 품질을 유지하도록 돕습니다.
Cognizant (Nasdaq: CTSH) a annoncé le 20 octobre 2025 un partenariat pluriannuel avec AP Pension pour fournir des services BPO et RPA et optimiser certains processus administratifs sélectionnés. Les services seront délivrés depuis le Center of Excellence nordique de Cognizant à Vilnius, en Lituanie. L’accord vise à augmenter la capacité, améliorer l’efficacité, libérer des ressources internes pour des travaux stratégiques, accélérer le time-to-market et améliorer l’expérience client alors qu’AP Pension entreprend une transformation globale dans les prochaines années.
La collaboration couvre l’externalisation des processus métiers, l’automatisation des processus robotiques et l’optimisation des processus pour aider AP Pension à gérer des charges de travail accrues tout en maintenant la qualité du service.
Cognizant (Nasdaq: CTSH) announced am 20. Oktober 2025 eine mehrjährige Partnerschaft mit AP Pension, um BPO- und RPA-Dienstleistungen bereitzustellen und ausgewählte administrative Prozesse zu optimieren. Die Dienstleistungen werden vom nordischsprachigen Center of Excellence von Cognizant in Vilnius, Litauen, erbracht. Ziel der Vereinbarung ist es, Kapazität zu erhöhen, Effizienz zu verbessern, interne Ressourcen für strategische Arbeiten freizusetzen, die Markteinführungszeit zu beschleunigen und die Kundenerfahrung zu verbessern, während AP Pension in den kommenden Jahren eine umfassende Transformation durchführt.
Die Zusammenarbeit umfasst Business Process Outsourcing, Robotic Process Automation und Prozessoptimierung, um AP Pension zu unterstützen, steigende Arbeitslasten zu bewältigen und gleichzeitig die Servicequalität zu wahren.
Cognizant (Nasdaq: CTSH) أعلـنت في 20 أكتوبر 2025 عن شراكة متعددة السنوات مع AP Pension لتقديم خدمات BPO وRPA وتحسين بعض العمليات الإدارية المختارة. ستتم تقديم الخدمات من Center of Excellence التابع لـ Cognizant الذي يتحدث الشماليات في Vilnius، ليتوانيا. تهدف الاتفاقية إلى زيادة القدرة وتحسين الكفاءة وتحرير الموارد الداخلية للأعمال الاستراتيجية وتسريع وقت الوصول للسوق وتحسين تجربة العملاء بينما تشرع AP Pension في تحول شامل خلال السنوات القادمة.
تغطي التعاونات الاستعانة بمصادر خارجية لعمليات الأعمال وأتمتة العمليات الروبوتية وتحسين العمليات لمساعدة AP Pension في إدارة أعباء العمل المتزايدة مع الحفاظ على جودة الخدمة.
Cognizant (纳斯达克股票代码: CTSH) 于2025年10月20日宣布与AP Pension建立多年的合作伙伴关系，提供BPO 与 RPA服务并优化选定的行政流程。服务将由 Cognizant 的 Center of Excellence（北欧语能力中心）在立陶宛维尔纽斯提供。协议旨在提升产能、提高效率、释放内部资源用于战略性工作、加速上市时间并提升客户体验，AP Pension 在未来几年将进行全面改革。
此次合作涵盖商业流程外包、机器人流程自动化及流程优化，帮助 AP Pension 在工作量增加的情况下维持服务质量。
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Insights
Cognizant won a BPO and RPA contract with AP Pension to add capacity and optimize administrative processes.
The agreement names Cognizant and AP Pension and covers Business Process Outsourcing, Robotic Process Automation and selected administrative optimization to boost capacity and customer experience. Delivery will come from Cognizant's Nordic-speaking Center of Excellence in Vilnius and aims to free internal resources for strategic work.
Key dependencies and risks include successful operational handover, maintenance of service quality during scale-up, and measurable process improvements; none of the press release's claims are quantified. Watch contract scope, implementation milestones and any disclosed service-level metrics over the next 6–18 months, and note the announcement date
Through the new collaboration, Cognizant will deliver business process outsourcing and RPA-services to AP Pension with the aim to strengthen capacity, improve efficiency and provide an even better customer experience.
Cognizant will deliver services from its Nordic-speaking Center of Excellence in
Janni Bové Schou, Chief Commercial Officer at AP Pension says: "This agreement provides us with the extra capacity we need to deliver on our transformation journey – without compromising the quality for our customers. By partnering with Cognizant, we can free up internal resources to focus on strategic initiatives, while also strengthening efficiency in our daily operations."
Thomas Djursø, Country Manager at Cognizant Denmark, says: "We are proud to be chosen as a partner by AP Pension. This collaboration is proof of our strong position in BPO in
About AP Pension
AP Pension is a customer-owned pension company offering pension and insurance solutions to both private individuals and businesses. We focus on delivering competitive pension products, high customer service, and attractive returns to our members.
About Cognizant
Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernise technology, reimagine processes, and transform experiences so they can stay ahead in a fast-changing world. Together, we're improving everyday life. Learn more at www.cognizant.com or follow us on @Cognizant.
For more information, please contact:
AP Pension: Tina Baggesgaard Kristensen, Head of Strategy & Communications, tbk@appension.dk
Cognizant: Sarah Douglas, Head of Communications EMEA & APJ, sarah.douglas@cognizant.com
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SOURCE Cognizant Technology Solutions Corporation
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