The Adecco Group Scales Recruitment, Accelerating AI Integration with Salesforce
Salesforce (NYSE: CRM) announced an expanded partnership with the Adecco Group to transform their recruitment processes using AI technology. The collaboration centers on implementing Agentforce, Salesforce's AI system, and Data Cloud to handle Adecco's massive volume of 300 million annual resumes more efficiently.
The integration will enable 24/7 candidate engagement, automated resume reviewing, and intelligent job matching, allowing human recruiters to focus on relationship building and personalized interactions. Data Cloud will unify information from Adecco's 40+ systems, while potential Slack integration is being explored to deploy Agentforce in the workflow. The initiative aims to improve fill rates, reduce time-to-fill metrics, and enhance overall customer experience.
Salesforce (NYSE: CRM) ha annunciato un partenariato ampliato con il Gruppo Adecco per trasformare i loro processi di reclutamento utilizzando la tecnologia AI. La collaborazione si concentra sull'implementazione di Agentforce, il sistema di intelligenza artificiale di Salesforce, e Data Cloud per gestire in modo più efficiente il massiccio volume di 300 milioni di curriculum annuali di Adecco.
L'integrazione permetterà un coinvolgimento dei candidati 24 ore su 24 e 7 giorni su 7, la revisione automatizzata dei curriculum e il matching intelligente delle offerte di lavoro, consentendo ai reclutatori umani di concentrarsi sulla costruzione di relazioni e sulle interazioni personalizzate. Data Cloud unificherà le informazioni dai più di 40 sistemi di Adecco, mentre viene esplorata una potenziale integrazione con Slack per implementare Agentforce nel flusso di lavoro. L'iniziativa mira a migliorare i tassi di assunzione, ridurre i tempi di selezione e migliorare l'esperienza complessiva del cliente.
Salesforce (NYSE: CRM) anunció una asociación ampliada con el Grupo Adecco para transformar sus procesos de contratación utilizando tecnología de IA. La colaboración se centra en implementar Agentforce, el sistema de IA de Salesforce, y Data Cloud para manejar de manera más eficiente el masivo volumen de 300 millones de currículos anuales de Adecco.
La integración permitirá el compromiso con los candidatos las 24 horas del día, los 7 días de la semana, la revisión automatizada de currículos y la coincidencia inteligente de trabajos, lo que permitirá a los reclutadores humanos centrarse en construir relaciones e interacciones personalizadas. Data Cloud unificará la información de los más de 40 sistemas de Adecco, mientras que se está explorando una posible integración con Slack para desplegar Agentforce en el flujo de trabajo. La iniciativa tiene como objetivo mejorar las tasas de cobertura, reducir los tiempos de selección y mejorar la experiencia general del cliente.
세일즈포스 (NYSE: CRM)는 아데코 그룹과의 파트너십을 확대하여 AI 기술을 활용한 채용 프로세스를 혁신한다고 발표했습니다. 이번 협력은 세일즈포스의 AI 시스템인 에이전트포스와 데이터 클라우드를 도입하여 아데코의 연간 3억 건의 이력서를 보다 효율적으로 처리하는 데 중점을 두고 있습니다.
통합을 통해 24시간 연중무휴 후보자 참여, 자동화된 이력서 검토 및 지능형 직무 매칭이 가능해져, 인간 채용자는 관계 구축 및 개인화된 상호작용에 집중할 수 있게 됩니다. 데이터 클라우드는 아데코의 40개 이상의 시스템에서 정보를 통합하고 있으며, 에이전트포스를 워크플로우에 배포하기 위해 슬랙과의 통합 가능성이 탐색되고 있습니다. 이 이니셔티브는 채용률을 개선하고, 채용 시간을 단축하며, 전반적인 고객 경험을 향상시키는 것을 목표로 하고 있습니다.
Salesforce (NYSE: CRM) a annoncé un partenariat élargi avec le Groupe Adecco pour transformer ses processus de recrutement grâce à la technologie AI. La collaboration s'articule autour de la mise en œuvre de Agentforce, le système AI de Salesforce, et de Data Cloud pour gérer plus efficacement le volume massif de 300 millions de CV annuels d'Adecco.
L'intégration permettra une interaction avec les candidats 24 heures sur 24, 7 jours sur 7, un examen automatisé des CV et un appariement intelligent des offres d'emploi, permettant ainsi aux recruteurs humains de se concentrer sur la création de relations et des interactions personnalisées. Data Cloud unifiera les informations des plus de 40 systèmes d'Adecco, tandis qu'une intégration potentielle avec Slack est à l'étude pour déployer Agentforce dans le flux de travail. L'initiative vise à améliorer les taux de remplissage, réduire les délais de recrutement et améliorer l'expérience client globale.
Salesforce (NYSE: CRM) hat eine erweiterte Partnerschaft mit der Adecco-Gruppe bekannt gegeben, um deren Rekrutierungsprozesse mithilfe von KI-Technologie zu transformieren. Die Zusammenarbeit konzentriert sich auf die Implementierung von Agentforce, dem KI-System von Salesforce, und Data Cloud, um das massive Volumen von 300 Millionen jährlichen Lebensläufen von Adecco effizienter zu verwalten.
Die Integration ermöglicht eine 24/7-Kandidateninteraktion, automatisierte Lebenslaufüberprüfungen und intelligente Stellenzuordnungen, wodurch menschliche Recruiter sich auf Beziehungsaufbau und personalisierte Interaktionen konzentrieren können. Data Cloud wird die Informationen aus über 40 Systemen von Adecco vereinheitlichen, während eine potenzielle Integration mit Slack überprüft wird, um Agentforce in den Arbeitsablauf einzuführen. Die Initiative zielt darauf ab, die Besetzungsquote zu verbessern, die Zeit bis zur Besetzung zu verkürzen und das Kundenerlebnis insgesamt zu steigern.
- Implementation of AI automation to process 300 million annual resumes more efficiently
- Integration of 40+ disparate systems into a unified Data Cloud platform
- 24/7 automated candidate engagement capability
- Potential for improved operational efficiency and fill rates
- None.
Insights
This partnership marks a significant technological leap in the recruitment industry. The integration of Salesforce's Agentforce with Adecco's massive recruitment operations, processing 300 million resumes annually, represents a major digital transformation initiative. The implementation of AI-driven recruitment tools and Data Cloud's unification of 40+ disparate systems should substantially improve operational efficiency and reduce costs. This expanded collaboration strengthens Salesforce's position in the enterprise AI market, particularly in the rapidly growing HR tech sector. The deal showcases Salesforce's ability to win and expand major enterprise contracts, which is important for revenue growth and market share expansion. The integration of multiple Salesforce products (Agentforce, Data Cloud and potentially Slack) also demonstrates strong cross-selling capabilities.
This deal is strategically significant for Salesforce as it demonstrates real-world enterprise adoption of their AI solutions. The recruitment industry is a massive market and success with a global leader like Adecco could lead to similar implementations across the sector. The integration of AI into recruitment processes addresses a critical pain point in the industry - the need to efficiently process large volumes of applications while maintaining quality. This partnership validates Salesforce's AI strategy and positions them well against competitors in the enterprise AI space. The comprehensive nature of the solution, combining AI, data integration and workflow automation, showcases Salesforce's competitive advantages in enterprise-scale implementations.
With Agentforce and Data Cloud, the Adecco Group will help scale a workforce available 24/7 for job applicants and recruiter support
The Adecco Group relies on its talented recruiters to fill urgently-needed roles around the world. But with over 300 million resumes submitted annually, recruiters are stretched thin. To scale their recruitment workforce, the company is turning to Agentforce, Salesforce’s complete AI system that integrates data, AI, and automation with trusted AI agents for concrete business outcomes, augmenting teams with limitless digital labor.
Agentforce will assist the Adecco Group’s recruiters,* helping to engage candidates 24/7, reviewing resumes, and proactively providing recruiters with a short list of opportunities best matched to the job seeker. This frees up time for recruiters to foster stronger relationships with clients and engage with a greater number of job seekers in a more personalized and efficient way.
Data Cloud, the hyperscale data engine built with the Salesforce Platform, will unify data from across the Adecco Group’s more than 40 disparate systems, providing the data and metadata for Agentforce to produce accurate, trusted output and actions. The Adecco Group is also exploring leveraging Slack to deploy Agentforce right in the flow of work.
With these technologies working together, and a complete view of their customers on one integrated platform, the Adecco Group is positioning itself for the future.
“This collaboration with Salesforce will sharpen the Adecco Group’s competitive edge so we can continue to outpace our peers with streamlined processes, improved fill rates and time to fill, and even better customer experiences,” said Caroline Basyn, Chief Digital and IT Officer, the Adecco Group. “By integrating data, AI, and cloud services across our company, we will have smarter ways of helping our clients and candidates while putting in place the building blocks to shape the world of work.”
“Agentforce is unlocking a limitless digital workforce for the Adecco Group, one that works autonomously and around the clock to provide an incredible recruitment experience for candidates,” said Adam Evans, EVP and GM, Salesforce AI. “By pairing Agentforce with Data Cloud, Slack, and other Salesforce applications, the Adecco Group will be able to transform the future of work while reducing costs.”
More information:
- Learn more about Agentforce and Data Cloud
- Read additional customer success stories
About Salesforce
Salesforce helps organizations of any size reimagine their business for the world of AI. With Agentforce, Salesforce's trusted platform, organizations can bring humans together with agents to drive customer success—powered by AI, data, and action. Visit www.salesforce.com for more information.
About the Adecco Group
The Adecco Group is the world’s leading talent company. Our purpose is making the future work for everyone. Through our three global business units - Adecco, Akkodis and LHH - across 60 countries, we enable sustainable and lifelong employability for individuals, deliver digital and engineering solutions to power the Smart Industry transformation and empower organisations to optimise their workforces. The Adecco Group leads by example and is committed to an inclusive culture, fostering sustainable employability, and supporting resilient economies and communities. The Adecco Group AG is headquartered in
*Salesforce customers have control of the autonomy level of their agents.
View source version on businesswire.com: https://www.businesswire.com/news/home/20241217787256/en/
Source: Salesforce
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