Salesforce Launches Agentforce 2dx with New Capabilities to Embed Proactive Agentic AI into Any Workflow, Create Multimodal Experiences, and Extend Digital Labor Throughout the Enterprise
Agentforce 2dx enables Agentforce to engage proactively, be triggered on changes in data, operate autonomously in the background of any business process, and interact with users across any user interface with rich content and media
New low-code and pro-code tools empower admins and developers to confidently configure, test, and deploy Agentforce faster with AI-powered assistance
AgentExchange, the trusted Agentforce marketplace built into Salesforce, will accelerate the deployment of AI agents with ready-to-use partner and community-built actions and agents
Customers such as The Adecco Group, Engine, OpenTable, Oregon Humane Society, Precina, and Vivint have adopted Agentforce, transforming how their businesses run with digital labor
Agentforce 2dx also marks the release of a new set of low-code and pro-code tools for Salesforce developers to confidently configure, test, and deploy Agentforce faster, paired with advanced analytics to help teams monitor, debug, and optimize agent performance with real-time data and guidance. To experiment with these tools, Salesforce now offers the Agentforce Developer Edition, a completely free environment where developers can prototype agents using Agentforce and also explore the capabilities of Data Cloud, Salesforce’s hyperscale data engine.
Additionally, Salesforce announced AgentExchange, the trusted marketplace and community for Agentforce that is built into Salesforce, opening up new opportunities for partners to participate in the rapidly expanding
Agentforce 2dx, paired with the new developer tools and AgentExchange, launches with the Agentblazer community, an inclusive group for Salesforce admins, developers, CTOs, CIOs, and other IT leaders who can share best practices and learn skills on Trailhead to create agent-first companies.
“Companies today have more work than workers, and Agentforce is stepping in to fill the gap. By extending digital labor beyond CRM, we’re making it easier than ever for businesses to embed agentic AI into any workflow or application to handle routine tasks, augment employees, and connect with customers. With deep integrations across Salesforce’s digital labor platform, CIOs, IT leaders, and developers can seamlessly build agents and automate work wherever it happens, driving efficiency, fueling innovation, and unlocking new opportunities in the
Why it matters:
“OpenTable is partnering with Salesforce’s Agentforce Platform to help OpenTable’s customer service agents better serve our restaurants and diners. Three weeks in, it is handling
What’s new
Orchestrate Agentforce across any experience or system
Deploying autonomous agents for every customer and employee interaction used to require a complex implementation strategy. Now, admins and developers have even more capabilities to embed Agentforce anywhere and tailor for every use case with new tools like:
Agentforce API: Integrate Agentforce in back-end processes, other systems, and directly into applications with the new Agentforce API. For example, customers can trigger an agent when an ERP order is created or kick off a loan application process automation to verify whether documents have the required information.
Agentforce Invocable Actions: Agentforce can now be embedded within Salesforce business logic, like Flow and Apex. This allows customers to blend classic workflow automation with agentic reasoning. For example, customers can trigger an agent when an opportunity moves to a certain stage to reason over the best next steps, and kick off email updates or approvals accordingly.
MuleSoft for Agentforce: MuleSoft Topic Center allows developers to use natural language to create Agentforce topics and actions from MuleSoft APIs. The MuleSoft API Catalog simplifies AI agent development by centralizing access to diverse APIs from MuleSoft, Salesforce, and Heroku within Agentforce. It provides a secure, governed hub for admins to quickly expand agent capabilities with pre-built topics and actions from across their ecosystems. The MuleSoft Agentforce connector allows developers to integrate Agentforce into existing workflows, enabling APIs and integrations to trigger agents for data enrichment and action execution across systems.
Agentforce Steps in Slack Workflow Builder: Enables developers to embed Agentforce into no-code automations in Slack. Trigger Agentforce from Slack events, and pass Slack conversational context back to Agentforce without needing to rely on user-initiated action.
Agentforce Employee Template: Easily deploy Agentforce for employee use cases across Slack and Salesforce with a new Agentforce template. Agentforce Employee Template allows customers to create multiple employee agents that can be configured and deployed across any line of business.
Agentforce Surfaces: Intelligently deliver rich content within Agentforce across all Digital Engagement channels. Intelligently add dynamic, interactive components and media that are channel and device specific to better customize how Agentforce shows up across channels.
Agentforce Cards: Embed Lightning web components within the response of Agentforce actions. Reuse existing Salesforce components to give more context, information, and functionality to Agentforce.
Tableau Semantics: Create clear and organized data structures — semantic models — that Agentforce can take advantage of. Tableau enriches agents with real-time business context, so they can provide more accurate insights and answers.
Confidently configure, test, and deploy with new tools
Agentforce includes new pro-code and low-code tools to help admins and developers ideate, build, deploy, and supervise their Agentforce across their organization. These tools are part of the deeply unified Salesforce Platform, so they are fully integrated into the workflows developers use every day, like DevOps Center and the Command Line Interface (CLI).
Agentforce Developer Edition: A new free environment for accessing Agentforce and Data Cloud to get started on prototyping first use cases. Agentforce Developer Edition includes 10GB of access to Data Cloud, and 150 LLM generations per hour.
AI assistance in Agent Builder: Teams can now put Agentforce into production faster and with more confidence with AI-powered topic and instruction creation to help quickly configure agents that adhere to best practices. AI Assist also helps teams troubleshoot answers that Agentforce provides and give guidance on how to improve the underlying topic and instructions.
Testing Center: Teams can easily test their Agentforce configurations at scale using AI. And they can automatically generate and run test cases in Testing Center in their Salesforce Sandbox. Teams can also evaluate how well Agentforce configurations are adhering to guardrails like faithfulness or context relevance.
CLI and VS Code Support: Developers can now create, update, and test Agentforce configurations using the CLI and VS code. All aspects of Agentforce configurations can be created and updated with pro-code tools, and test cases can be run against these configurations.
DX Inspector: Explore and understand all of the metadata and data used by Agentforce, including agent topics and actions, inside your Salesforce Sandbox. Easily make and track changes to the metadata while configuring agents in Agent Builder through the side panel.
Agentforce Interaction Explorer: Detailed reporting and analytics about how Agentforce is performing, from general trends down to individual session tracing. Understand each user request, the reasoning steps associated with the response, and see AI-powered recommendations to help continuously refine topics and instructions to improve agent performance.
Analyst perspectives
Agentic AI promises to deliver exponential benefits from AI by automating complex tasks and interactions without human intervention. However, creating agentic AI that can handle complex tasks with acceptable performance has been a challenge. Industry analyst Valoir found using a platform optimized for agentic AI development like Salesforce Agentforce enables organizations to deliver autonomous AI agents an average of 16 times faster than other approaches while increasing accuracy by
Futurum Research found organizations using Agentforce can achieve ROI up to five times faster and with at least a
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Customers realize immediate value
Adecco Group, the world’s leading talent company, is harnessing the power of Data Cloud and Agentforce to create a deeply unified platform that redefines the recruitment landscape. By centralizing more than 40 instances of their data using MuleSoft and Data Cloud, Adecco will streamline operations and enhance efficiency.
“Agentforce is completely transforming our recruitment process. By automating resume screening and using AI to engage with millions of candidates, we can connect with every applicant and make sure they feel valued and informed. This not only improves the experience for candidates but also frees up our recruiters to focus on building meaningful relationships, all while boosting our efficiency and scalability.” — Greg Shewmaker, Senior Vice President of Global Operations and AI at The Adecco Group
Engine, the modern travel platform for business trips and events, aims to achieve nearly
“With Agentforce, we’ve built multiple AI agents that power various parts of our business, addressing every stage of the customer lifecycle. By managing a significant portion of incoming customer inquiries, Agentforce serves as a vital digital labor platform that enhances our customer service workforce. The AI agents handle cancellation requests end-to-end without needing human escalation, using CRM data to provide accurate responses. This streamlines our operations and allows our teams to focus on high volumes of FAQs across chat, email, and phone calls.” — Elia Wallen, Founder and CEO at Engine
Precina, a company transforming healthcare for patients with type 2 diabetes, is using Agentforce to tap into Salesforce’s deeply unified platform to instantly access their medical records, lab results, and prescription history.
“Agentforce has completely transformed the way we support both patients and providers. By automating contracting and providing AI-driven coaching, our providers can spend less time on administrative tasks and more time delivering the care that truly makes a difference. This shift not only enhances patient support but also will help us save an estimated
Oregon Humane Society, the largest animal welfare organization in the Northwest, is using MuleSoft to streamline their operations, from automating animal meet-and-greet scheduling and donation processes to connecting various systems and apps. By integrating data across their organization, Oregon Humane Society is able to get better insights for fundraising and marketing, reduce manual effort, and save significant time and resources.
“As an early adopter, we leveraged MuleSoft to seamlessly connect Salesforce and NetSuite. This automated process for auditing and tracking closed opportunities against daily online donations has drastically reduced manual effort and significantly saved time.” – Andrew Shanks, Salesforce Solution Architect at Oregon Humane Society
Vivint, a leading provider of smart home and security solutions, is transforming customer service with Agentforce, harnessing the power of AI to deliver seamless and efficient support for its expanding smart home customer base. By integrating Agentforce, the company can automate tasks to help customers answer common questions and support specialists on complex cases, leading to faster resolutions and a more streamlined and personalized customer experience.
“Agentforce has given Vivint an opportunity to transform the way we interact with our customers. Its ability to automate intricate tasks helps our customers get support around the clock and empowers our specialists to focus on delivering a smarter, more seamless customer experience.” – Ryan Gee, Senior Vice President, Engineering at Vivint
Availability
- The full release of Agentforce 2dx will be generally available in April 2025, with specific features being released in advance beginning today.
- AgentExchange is available today at AgentExchange.Salesforce.com.
- Agentforce Developer Edition is available today at developer.salesforce.com/signup.
- Agent Builder with AI assist will be available in March 2025 and will be included with Agentforce.
- Testing Center Enhancements for evaluating guardrails will be available in April 2025 and will be included with Agentforce.
- Agentforce Employee Agent will be available in April 2025 and will be included with Agentforce.
- MuleSoft for Agentforce is available now, Topic Center is included with every Anypoint license, and API Catalog is included with Salesforce and requires MuleSoft to access the MuleSoft API.
- Agentforce Invocable Actions are generally available now.
- Agentforce API is generally available now.
- DX Inspector is generally available now.
- Agentforce Interaction Explorer will be available in the Fall of 2025.
Learn More:
- Learn about the new AgentExchange marketplace and community
- Get details on how an expanded Salesforce-Google partnership will give businesses more AI model and capability choices
- Read what Futurum Research and Valoir are saying about Agentforce vs. DIY approaches
- Check out how customers like 1-800Accountant, Precina, and Unity Environmental University are becoming more efficient and improving outcomes with Agentforce
- Learn about Agentforce for Health — agentic skills and actions for healthcare pros
- Understand how AI agents will become the new UI with apps taking a back seat
- Find out how ambient agents, operating behind the scenes, will autonomously reshape how businesses operate and innovate
- Discover why AI models matter less than having a deeply unified platform
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Understand why
92% of developers believe AI agents will advance their careers - Read why metadata is key to building a massive AI agent ecosystem
- Learn more about the new Salesforce Developer Edition now with Agentforce and Data Cloud
This article may include references to services or features that are still in development and are unreleased. Customers should make their purchase decision based on fully released and available features.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250305062274/en/
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Source: Salesforce