Salesforce Named #1 CRM Provider for Eighth Consecutive Year
Salesforce, the leading CRM provider, has been ranked #1 by IDC for the eighth consecutive year. According to the Worldwide Semiannual Software Tracker, Salesforce outperformed all competitors with significant revenue growth and market share expansion across various CRM segments, including sales and customer service applications. The company maintains its top position not just globally but also in key regions like North America, Western Europe, and Asia-Pacific. Salesforce's commitment to digital transformation continues to drive customer growth and engagement.
- Ranked #1 CRM provider globally for the eighth consecutive year.
- Increased overall market share and revenue more than any other CRM vendor.
- Leading market share in sales applications, customer service applications, marketing applications, model-driven application platforms, and enterprise community applications.
- Top position in North America, Western Europe, Latin America, and Asia-Pacific.
- None.
SAN FRANCISCO, April 26, 2021 /PRNewswire/ -- Salesforce [NYSE: CRM], the global leader in CRM, today announced that for the eighth consecutive year it has been ranked the #1 CRM provider by International Data Corporation (IDC) in its latest Worldwide Semiannual Software Tracker.
Salesforce grew its overall market share position and increased its revenue more than any other Customer Relationship Management (CRM) vendor. Additionally, the IDC data shows that Salesforce is the market share leader in IDC's segments for sales applications, customer service applications, marketing applications, model-driven application platforms and enterprise community applications.
"Digital transformation is an imperative for companies of all sizes and industries in our current success-from-anywhere world," said David Schmaier, President and Chief Product Officer, Salesforce. "The latest IDC numbers exemplify how companies are partnering with Salesforce to drive growth and connect with customers in innovative new ways."
In addition to being the #1 CRM provider worldwide, Salesforce is also the #1 market share leader for CRM in North America, Western Europe, Latin America and Asia-Pacific (including Japan).
About Salesforce
Salesforce, the global CRM leader, empowers companies of every size and industry to digitally transform and create a 360° view of their customers. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit https://www.salesforce.com, or call 1-800-NO-SOFTWARE.
IDC, Worldwide Semiannual Software Tracker, April 2021. CRM market includes the following IDC-defined functional markets: Sales Force Productivity and Management, Marketing Campaign Management, Customer Service, Contact Center, Advertising, and Digital Commerce Applications.
View original content to download multimedia:http://www.prnewswire.com/news-releases/salesforce-named-1-crm-provider-for-eighth-consecutive-year-301276399.html
SOURCE Salesforce
FAQ
What recent achievement did Salesforce receive regarding CRM rankings?
How did Salesforce's market share perform according to the latest IDC report?
In which regions is Salesforce the market leader for CRM?
What segments did Salesforce lead in according to IDC's report?
What is the significance of the IDC Worldwide Semiannual Software Tracker for Salesforce?
