Salesforce Data Reveals New Cyber Week All-Time High: $314.9B in Global Sales
Cyber Week online orders grow
AI and agents drive
Mobile devices facilitate
The report also revealed mobile devices drove
Based on an analysis of 1.5 billion shoppers and 1.6 trillion page views across the Salesforce Platform, the annual report found that consumers held off on spending to capitalize on Cyber Week deals.
“Shoppers were waiting all of 2024 for the right moment to buy the goods they wanted, and they clearly made the most of this Cyber Week,” said Caila Schwartz, Director of Consumer Insights at Salesforce. “Strong year-over-year (YoY) order growth indicates that even modest discounts were enough to convince consumers to open their wallets. And retailers who invested in AI and agents were able to reap even greater revenues during this critical shopping period through personalized promotions, recommendations, and support.”
Top Cyber Week 2024 Salesforce shopping insights from the Salesforce report include:
-
Online sales and order growth reached new peaks: After months of slow sales growth, Cyber Week and the lead-up to it was the pressure release valve that drove consumers to spend more this year.
-
Growth for the first four weeks of the holiday season (Nov. 5 - Dec. 2) was strong, up
8% in theU.S. and worldwide.-
Cyber Week: Digital sales across Cyber Week reached
in the$76 billion U.S. (up7% YoY) and globally (up$314.9 billion 6% YoY). -
Black Friday: Global online sales reached
(up$74.4 billion 5% YoY) and (up$17.5 billion 7% YoY) in theU.S. This was the strongest shopping day of the week. -
Cyber Monday: Global online sales reached
in the$12.8 billion U.S. (up3% YoY) and globally (up$49.7 billion 2% YoY).
-
Cyber Week: Digital sales across Cyber Week reached
-
Growth for the first four weeks of the holiday season (Nov. 5 - Dec. 2) was strong, up
-
AI and agents play a big part in Cyber Week: Retailers like Saks doubled down on the use of AI, including agents, to power shopping experiences this season.
-
of global online sales were influenced by AI and agents for product recommendations, targeted offers, and conversational customer service support.$60 billion -
Retailers using generative AI and agents to fuel service experiences saw a
2% higher conversion rate compared to retailers who didn't use the technology. -
Retailers used generative AI and agents
18% more during Cyber Week than the previous week, likely to drive efficiency and personalization for customers. -
Shoppers used AI- and agent-powered chat for customer service
38% more than they did in the previous week.
-
-
Mixed bag of discounts drove mixed bag of results: Despite the threat of growing consumer appeal and low prices offered Chinese marketplaces like Temu, Shein, and AliExpress, Western retailers did not offer significant discounts to compete.
-
The global average discount rate was
26% and theU.S. discount rate was28% , both down1% YoY. -
Verticals with the highest global average discount rates included:
-
Makeup (
40% ) -
General apparel (
34% ) -
Skincare (
33% )
-
Makeup (
-
Verticals with the highest
U.S. average discount rates included:-
General apparel (
37% ) -
Health and beauty (
35% ) -
Home appliance, decor, and furniture (
23% )
-
General apparel (
-
The global average discount rate was
-
Mobile conversion picks up the pace: As consumers of all ages grow increasingly comfortable with mobile shopping and the mobile buying experience gets easier, the gap between mobile traffic and mobile orders is narrowing. This trend underscores a growing consumer willingness to make significant and high-value purchases directly from their smartphones.
-
More than
80% of bothU.S. and global ecommerce traffic originated from a mobile device during Cyber Week. -
Exactly as predicted, mobile orders drove
70% ofU.S. and global sales, up from67% in 2023.-
In total, mobile accounted for
in sales globally and$220 billion in$53.3 billion the United States .
-
In total, mobile accounted for
-
Mobile wallet usage also increased
16% globally during the week.
-
More than
-
Social commerce plays a critical role for retailers
-
Retailers implementing social commerce strategies saw
19% of their Cyber Week sales generated through platforms like TikTok Shop and Instagram.
-
Retailers implementing social commerce strategies saw
Salesforce powers Cyber Week shopping with trust, scale, and AI
This year, the Salesforce Platform helped digital retailers around the world drive profitable growth and scale, with nearly
-
Commerce Cloud: Commerce Cloud powered nearly 50 million orders on digital storefronts across Cyber Week with
99.999% uptime. -
Marketing Cloud: Nearly 56.5 billion marketing messages were sent via Marketing Cloud, accounting for a
5% YoY increase. - Service Cloud: Service Cloud helped customers field and resolve more than 3.8 billion cases.
-
AI: Salesforce powered nearly 60 billion AI-powered product recommendations across Cyber Week, signaling
21% YoY growth. Salesforce also observed a32.2% YoY increase in AI-powered chatbots during the week. - Agentforce: Agentforce generated 1.67 million Large Language Model (LLM) replies and decisions to execute actions for retailers during Cyber Week.
Explore further:
- Compare Cyber Week to Salesforce’s 2024 holiday season forecast
- Visit the Holiday Shopping HQ for real-time Cyber Week results
2024 Salesforce holiday insights and predictions methodology
Powered by Agentforce, Commerce Cloud, Marketing Cloud, and Service Cloud, Salesforce analyzed aggregated data to produce holiday insights from the activity of more than 1.5 billion global shoppers across more than 89 countries, with a focus on 18 key markets:
The prediction data that we present are from proprietary Salesforce research. The calculations we use blend first-party and third-party data, as well as several market assumptions, to generate the data points we present.
View source version on businesswire.com: https://www.businesswire.com/news/home/20241204489496/en/
Source: Salesforce