Salesforce Announces Third Quarter Fiscal 2025 Results

Rhea-AI Summary

Salesforce (CRM) reported strong Q3 FY25 results with revenue reaching $9.44 billion, up 8% year-over-year. The company achieved a GAAP operating margin of 20.0% and non-GAAP operating margin of 33.1%. Third quarter GAAP diluted earnings per share was $1.58, while non-GAAP EPS reached $2.41.

Notable financial metrics include operating cash flow of $1.98 billion (up 29% Y/Y) and free cash flow of $1.78 billion (up 30% Y/Y). The company returned $1.6 billion to stockholders through share repurchases and dividends. Looking ahead, Salesforce raised its FY25 revenue guidance to $37.8-$38.0 billion, representing 8-9% growth, and increased its operating cash flow growth guidance to 24-26% Y/Y.

Positive

• Revenue increased 8% Y/Y to $9.44 billion
• Operating cash flow grew 29% Y/Y to $1.98 billion
• Free cash flow increased 30% Y/Y to $1.78 billion
• GAAP operating margin improved 280 basis points to 20.0%
• Returned $1.6 billion to stockholders via buybacks and dividends
• Raised full-year revenue and operating cash flow guidance

Negative

• Strategic investment losses impacted EPS by $(0.17) GAAP and $(0.18) non-GAAP

Insights

Financial Analyst

The Q3 FY25 results demonstrate robust financial performance with several key highlights: Revenue reached $9.44 billion, growing 8% Y/Y, while operating cash flow increased 29% to $1.98 billion. The company's profitability metrics are particularly impressive, with GAAP operating margin at 20% and non-GAAP at 33.1%, showing significant expansion.

Notably, Salesforce continues its commitment to shareholder returns, with $1.6 billion returned to stockholders through share repurchases ($1.2 billion) and dividends ($0.4 billion). The raised guidance, including full-year revenue of $37.8-38.0 billion, reflects strong business momentum and execution.

The current remaining performance obligation (cRPO) of $26.4 billion, up 10% Y/Y, indicates healthy future revenue visibility and customer commitment. The improved operating margin guidance to 32.9% non-GAAP for FY25 showcases successful cost management and operational efficiency initiatives.

Tech Analyst

Salesforce's strategic focus on AI integration through Agentforce represents a significant technological advancement in the CRM space. The platform's emphasis on autonomous AI agents for enterprise applications positions Salesforce at the forefront of the AI transformation in business operations.

The subscription and support revenue growth of 9% Y/Y to $8.88 billion demonstrates strong product adoption and customer retention. The company's recent acquisitions of Zoomin Software and Own Data Company suggest a continued strategy of expanding technological capabilities through strategic M&A.

The Winter 2025 Product Release cycle maintains Salesforce's commitment to continuous innovation, with three major releases annually ensuring the platform stays current with evolving market needs. This consistent development cadence helps maintain competitive advantages in the enterprise software market.

SAN FRANCISCO--(BUSINESS WIRE)-- Salesforce (NYSE: CRM), the #1 AI CRM, today announced results for its third quarter fiscal 2025 ended October 31, 2024.

Third Quarter Highlights

• Third Quarter Revenue of $9.44 Billion, up 8% both Year-Over-Year ("Y/Y") & in Constant Currency ("CC"), inclusive of Subscription & Support Revenue of $8.88 Billion, up 9% both Y/Y & in CC
• Third Quarter GAAP Diluted Net Income Per Share was $1.58 and non-GAAP Diluted Net Income Per Share was $2.41. GAAP and non-GAAP Diluted Net Income Per Share were Impacted by Losses on Strategic Investments of $(0.17) and $(0.18), Respectively
• Third Quarter GAAP Operating Margin of 20.0% and non-GAAP Operating Margin of 33.1%
• Current Remaining Performance Obligation of $26.4 Billion, up 10% both Y/Y & in CC
• Third Quarter Operating Cash Flow of $1.98 Billion, up 29% Y/Y, and Free Cash Flow of $1.78 Billion, up 30% Y/Y
• Returned $1.2 Billion in the Form of Share Repurchases and $0.4 Billion in Dividend Payments to Stockholders, Third Quarter Total Cash Returned to Stockholders of $1.6 Billion

FY25 Guidance Highlights

• Initiates Fourth Quarter FY25 Revenue Guidance of $9.90 Billion - $10.10 Billion, up 7% - 9% Y/Y
• Raises Low End of Full Year FY25 Revenue Guidance to $37.8 Billion to $38.0 Billion, up 8% - 9% Y/Y and Maintains Full Year FY25 Subscription & Support Revenue Growth Guidance of Slightly Below 10% Y/Y & Approximately 10% in CC
• Raises Full Year FY25 GAAP Operating Margin Guidance to 19.8% and Raises non-GAAP Operating Margin Guidance to 32.9%
• Raises Full Year FY25 Operating Cash Flow Growth Guidance to 24% to 26% Y/Y

"We delivered another quarter of exceptional financial performance across revenue, margin, cash flow, and cRPO,” said Marc Benioff, Chair and CEO, Salesforce. “Agentforce, our complete AI system for enterprises built into the Salesforce Platform, is at the heart of a groundbreaking transformation. The rise of autonomous AI agents is revolutionizing global labor, reshaping how industries operate and scale. With Agentforce, we’re not just witnessing the future—we’re leading it, unleashing a new era of digital labor for every business and every industry."

“We continue to drive disciplined profitable growth with third quarter GAAP operating margin of 20.0%, up 280 basis points year-over-year, and non-GAAP operating margin of 33.1%, up 190 basis points year-over-year,” said Amy Weaver, President and CFO of Salesforce. “To date, our total capital returns have surpassed $20 billion and we remain focused on driving shareholder value.”

Third Quarter Notes

Net Income Per Share: Third quarter GAAP diluted net income per share was $1.58 and non-GAAP diluted net income per share was $2.41. During the three months ended October 31, 2024, losses on strategic investments impacted GAAP diluted net income per share by $(0.17) on a U.S. tax rate of 24.5% and non-GAAP diluted net income per share by $(0.18) on a non-GAAP tax rate of 22.0%.

Guidance

Our guidance includes GAAP and non-GAAP financial measures.

	Q4 FY25 Guidance5		Full Year FY25 Guidance5
Total Revenue	$9.90 - $10.10 Billion		$37.8 - $38.0 Billion
Y/Y Growth	7 - 9%		8 - 9%
FX Impact(1)	($25M) Y/Y FX		($100M) Y/Y FX
Subscription & Support Revenue Growth (Y/Y)(2)(3)	N/A		Slightly below 10%, Approx 10% CC
GAAP Operating Margin	N/A		19.8%
Non-GAAP Operating Margin(3)	N/A		32.9%
GAAP Diluted Net Income per Share(3)	$1.55 - $1.60		$6.15 - $6.20
Non-GAAP Diluted Net Income per Share(3)	$2.57 - $2.62		$9.98 - $10.03
Operating Cash Flow Growth (Y/Y)	N/A		24% to 26%
Current Remaining Performance Obligation Growth (Y/Y)	Approximately 9%		N/A
FX Impact(4)	($100M) Y/Y FX		N/A

(1) Revenue FX impact is calculated by taking the current period rates compared to the prior period average rates.

(2) Subscription & Support revenue excludes professional services revenue.

(3) Non-GAAP CC revenue growth, non-GAAP operating margin and non-GAAP Diluted net income per share are non-GAAP financial measures. See below for an explanation of non-GAAP financial measures. The Company's shares used in computing GAAP Diluted net income per share guidance and non-GAAP Diluted net income per share guidance excludes any impact to share count from potential Q4 FY25 repurchase activity under our share repurchase program.

(4) Current Remaining Performance Obligation FX impact is calculated by taking the current period rates compared to the prior period ending rates.

(5) Guidance assumes contributions from acquisitions of Zoomin Software Ltd. and Own Data Company Ltd., which closed in November 2024.

The following is a reconciliation of GAAP operating margin guidance to non-GAAP operating margin guidance for the full year:

		Full Year FY25 Guidance
GAAP operating margin(1)		19.8%
Plus
Amortization of purchased intangibles(2)		4.3%
Stock-based compensation expense(2)(3)		8.4%
Restructuring(2)(3)		0.4%
Non-GAAP operating margin(1)		32.9%

(1) GAAP operating margin is the proportion of GAAP income from operations as a percentage of GAAP revenue. Non-GAAP operating margin is the proportion of non-GAAP income from operations as a percentage of GAAP revenue.

(2) The percentages shown above have been calculated based on the midpoint of the low and high ends of the revenue guidance for full year FY25.

(3) The percentages shown in the restructuring line have been calculated based on charges associated with the Company's restructuring initiatives. Stock-based compensation expense excludes stock-based compensation expense related to the Company's restructuring initiatives, which is included in the restructuring line.

The following is a per share reconciliation of GAAP diluted net income per share to non-GAAP diluted net income per share guidance for the next quarter and the full year:

	Fiscal 2025
	Q4				FY25
GAAP diluted net income per share range(1)(2)	$1.55 - $1.60				$6.15 - $6.20
Plus
Amortization of purchased intangibles	$	0.36			$	1.66
Stock-based compensation expense	$	0.83			$	3.27
Restructuring(3)	$	0.01			$	0.17
Less
Income tax effects and adjustments(4)	$	(0.18	)		$	(1.27	)
Non-GAAP diluted net income per share(2)	$2.57 - $2.62				$9.98 - $10.03
Shares used in computing basic net income per share (millions)(5)		960				962
Shares used in computing diluted net income per share (millions)(5)		978				975

(1) The Company's GAAP tax provision is expected to be approximately 26.0% for the three months ended January 31, 2025 and approximately 20.0% for the year ended January 31, 2025. The GAAP tax rates may fluctuate due to discrete tax items and related effects in conjunction with certain provisions in the Tax Cuts and Jobs Act, future acquisitions or other transactions.

(2) The Company's projected GAAP and non-GAAP diluted net income per share assumes no change to the value of our strategic investment portfolio as it is not possible to forecast future gains and losses. The impact of future gains or losses from the Company’s strategic investment portfolio could be material.

(3) The estimated impact to GAAP diluted net income per share is in connection with the Company's restructuring initiatives.

(4) The Company’s non-GAAP tax provision uses a long-term projected tax rate of 22.0%, which reflects currently available information and could be subject to change.

(5) The Company's shares used in computing GAAP net income per share guidance and non-GAAP net income per share guidance excludes any impact to share count from potential Q4 FY25 repurchase activity under our share repurchase program.

For additional information regarding non-GAAP financial measures see the reconciliation of results and related explanations below.

Management will provide further commentary around these guidance assumptions on its earnings call.

Product Releases and Enhancements

Three times a year Salesforce delivers new product releases, services, or enhancements to current products and services. These releases are a result of significant research and development investments made over multiple years, designed to help customers drive cost savings, boost efficiency, and build trust.

To view our major product releases and other highlights as part of the Winter 2025 Product Release, visit: www.salesforce.com/products/innovation/winter-25-release.

Environmental, Social, and Governance (ESG) Strategy

To learn more about our latest initiatives and priorities, review our Stakeholder Impact Report: https://salesforce.com/stakeholder-impact-report.

Quarterly Conference Call

Salesforce plans to host a conference call at 2:00 p.m. (PT) / 5:00 p.m. (ET) to discuss its financial results with the investment community. A live webcast and replay details of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor.

About Salesforce

Salesforce helps organizations of any size reimagine their business for the world of AI. With Agentforce, Salesforce's trusted platform, organizations can bring humans together with agents to drive customer success—powered by AI, data, and action. Visit www.salesforce.com for more information.

"Safe harbor" statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward-looking statements about the Company's financial and operating results and guidance, which include, but are not limited to, expected GAAP and non-GAAP financial and other operating and non-operating results, including revenue, net income, net income per share, operating cash flow growth, operating margin, expected revenue growth, expected foreign currency exchange rate impact, expected current remaining performance obligation growth, expected tax rates or provisions, stock-based compensation expenses, amortization of purchased intangibles, shares outstanding, market growth, strategic investments, expected restructuring expense or charges and expected timing of product releases and enhancements. The achievement or success of the matters covered by such forward-looking statements involves risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, the Company’s results or outcomes could differ materially and adversely from those expressed or implied by our forward-looking statements. Readers are cautioned not to place undue reliance on such forward-looking statements.

The risks and uncertainties referred to above include -- but are not limited to -- risks associated with:

• our ability to maintain sufficient security levels and service performance, avoid downtime and prevent, detect and remediate performance degradation and security breaches;
• our ability to secure sufficient data center capacity;
• our reliance on third-party infrastructure providers, including hardware, software and platform providers and the organizations responsible for the development and maintenance of the infrastructure of the Internet;
• uncertainties regarding AI technologies and their integration into our product offerings;
• our ability to achieve our aspirations, goals and projections related to our environmental, social and governance (“ESG”) initiatives;
• the effect of evolving government regulations, including those related to our industry and providing services on or accessing the Internet, and those addressing ESG matters, data privacy, cybersecurity, cross-border data transfers, government contracting and procurement, and import and export controls;
• current and potential litigation and regulatory investigations involving us or our industry;
• our ability to successfully expand or introduce new services and product features, including related to AI and Agentforce;
• our ability to successfully complete, integrate and realize the benefits from acquisitions or other strategic transactions;
• uncertainties regarding the pace of change and innovation and our ability to compete in the markets in which we participate;
• our ability to successfully execute our business strategy and our business plans, including efforts to expand internationally and related risks;
• our ability to predict and meet expectations regarding our operating results and cash flows, including revenue and remaining performance obligation, including as a result of the seasonal nature of our sales cycle and the variability in our results arising from the accounting for term license revenue products and some complex transactions;
• our ability to predict and limit customer attrition and costs related to those efforts;
• the demands on our personnel and infrastructure resulting from significant growth in our customer base and operations, including as a result of acquisitions;
• our real estate and office facilities strategy and related costs and uncertainties;
• the performance of our strategic investment portfolio, including fluctuations in the fair value of our investments;
• our ability to protect our intellectual property rights;
• our ability to maintain and enhance our brands;
• uncertainties regarding the valuation and potential availability of certain tax assets;
• the impact of new accounting pronouncements and tax laws;
• uncertainties affecting our ability to estimate our tax rate, including our tax obligations in connection with potential jurisdictional transfer of intellectual property;
• uncertainties regarding the effect of geopolitical events, inflationary pressures, market and macroeconomic volatility, financial institution instability, changes in monetary policy, foreign currency exchange rate and interest rate fluctuations, a potential shutdown of the U.S. federal government and climate change, natural disasters and actual or threatened public health emergencies on our workforce, business, and operating results;
• uncertainties regarding the impact of expensing stock options and other equity awards;
• the sufficiency of our capital resources, including our ability to execute our share repurchase program and declare future cash dividends;
• our ability to comply with our debt covenants and lease obligations; and
• uncertainties regarding impacts to our workforce and workplace culture, such as those arising from our current and future office environments or remote work policies or our ability to realize the expected benefits of the restructuring plan.

Further information on these and other factors that could affect the Company’s actual results or outcomes is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings it makes with the Securities and Exchange Commission from time to time. These documents are available on the SEC Filings section of the Financials section of the Company’s website at http://investor.salesforce.com/financials/.

Salesforce, Inc. assumes no obligation and does not intend to revise or update publicly any forward-looking statements for any reason, except as required by law.

© 2024 Salesforce, Inc. All rights reserved. Salesforce and other marks are trademarks of Salesforce, Inc. Other brands featured herein may be trademarks of their respective owners.

Salesforce, Inc. Condensed Consolidated Statements of Operations (in millions, except per share data) (Unaudited)
	Three Months Ended October 31,								Nine Months Ended October 31,
	2024				2023				2024				2023
Revenues:
Subscription and support	$	8,879			$	8,141			$	26,228			$	23,789
Professional services and other		565				579				1,674				1,781
Total revenues		9,444				8,720				27,902				25,570
Cost of revenues (1)(2):
Subscription and support		1,501				1,571				4,617				4,596
Professional services and other		604				584				1,809				1,797
Total cost of revenues		2,105				2,155				6,426				6,393
Gross profit		7,339				6,565				21,476				19,177
Operating expenses (1)(2):
Research and development		1,356				1,204				4,073				3,631
Sales and marketing		3,323				3,173				9,786				9,440
General and administrative		711				632				2,069				1,902
Restructuring		56				55				163				815
Total operating expenses		5,446				5,064				16,091				15,788
Income from operations		1,893				1,501				5,385				3,389
Losses on strategic investments, net		(217	)			(72	)			(217	)			(242	)
Other income		70				58				282				158
Income before provision for income taxes		1,746				1,487				5,450				3,305
Provision for income taxes		(219	)			(263	)			(961	)			(615	)
Net income	$	1,527			$	1,224			$	4,489			$	2,690
Basic net income per share	$	1.60			$	1.26			$	4.66			$	2.76
Diluted net income per share (3)	$	1.58			$	1.25			$	4.60			$	2.73
Shares used in computing basic net income per share		956				972				963				976
Shares used in computing diluted net income per share		965				981				975				985
(1) Amounts include amortization of intangible assets acquired through business combinations, as follows:
	Three Months Ended October 31,								Nine Months Ended October 31,
	2024				2023				2024				2023
Cost of revenues	$	131			$	245			$	600			$	743
Sales and marketing		223				223				669				668
(2) Amounts include stock-based compensation expense, as follows:
	Three Months Ended October 31,								Nine Months Ended October 31,
	2024				2023				2024				2023
Cost of revenues	$	135			$	109			$	386			$	324
Research and development		278				238				814				735
Sales and marketing		312				275				911				815
General and administrative		95				71				267				223
Restructuring		0				0				2				16
(3) During the three months ended October 31, 2024 and 2023, losses on strategic investments impacted GAAP diluted net income per share by $(0.17) and $(0.06) based on a U.S. tax rate of 24.5%, and non-GAAP diluted net income per share by $(0.18) and $(0.06) based on a non-GAAP tax rate of 22.0% and 23.5%, respectively. During the nine months ended October 31, 2024 and 2023, losses on strategic investments impacted GAAP diluted net income per share by $(0.17) and $(0.19) based on a U.S. tax rate of 24.5%, and non-GAAP diluted net income per share by $(0.17) and $(0.19) based on a non-GAAP tax rate of 22.0% and 23.5%, respectively.

Salesforce, Inc. Condensed Consolidated Statements of Operations (As a percentage of total revenues) (Unaudited)
	Three Months Ended October 31,						Nine Months Ended October 31,
	2024			2023			2024			2023
Revenues:
Subscription and support	94	%		93	%		94	%		93	%
Professional services and other	6			7			6			7
Total revenues	100			100			100			100
Cost of revenues (1)(2):
Subscription and support	16			18			17			18
Professional services and other	6			7			6			7
Total cost of revenues	22			25			23			25
Gross profit	78			75			77			75
Operating expenses (1)(2):
Research and development	14			14			15			14
Sales and marketing	35			36			35			37
General and administrative	8			7			7			8
Restructuring	1			1			1			3
Total operating expenses	58			58			58			62
Income from operations	20			17			19			13
Losses on strategic investments, net	(3	)		(1	)		0			(1	)
Other income	1			1			1			1
Income before provision for income taxes	18			17			20			13
Provision for income taxes	(2	)		(3	)		(4	)		(2	)
Net income	16	%		14	%		16	%		11	%
(1) Amounts include amortization of intangible assets acquired through business combinations as a percentage of total revenues, as follows:
	Three Months Ended October 31,						Nine Months Ended October 31,
	2024			2023			2024			2023
Cost of revenues	2	%		3	%		2	%		3	%
Sales and marketing	2			2			3			3
(2) Amounts include stock-based compensation expense as a percentage of total revenues, as follows:
	Three Months Ended October 31,						Nine Months Ended October 31,
	2024			2023			2024			2023
Cost of revenues	2	%		1	%		2	%		1	%
Research and development	3			3			3			3
Sales and marketing	3			3			3			3
General and administrative	1			1			1			1
Restructuring	0			0			0			0

Salesforce, Inc. Condensed Consolidated Balance Sheets (in millions)
	October 31, 2024				January 31, 2024
Assets	(unaudited)
Current assets:
Cash and cash equivalents	$	7,997			$	8,472
Marketable securities		4,760				5,722
Accounts receivable, net		4,741				11,414
Costs capitalized to obtain revenue contracts, net		1,836				1,905
Prepaid expenses and other current assets		2,091				1,561
Total current assets		21,425				29,074
Property and equipment, net		3,416				3,689
Operating lease right-of-use assets, net		2,167				2,366
Noncurrent costs capitalized to obtain revenue contracts, net		2,121				2,515
Strategic investments		4,845				4,848
Goodwill		49,093				48,620
Intangible assets acquired through business combinations, net		4,119				5,278
Deferred tax assets and other assets, net		4,209				3,433
Total assets	$	91,395			$	99,823
Liabilities and stockholders’ equity
Current liabilities:
Accounts payable, accrued expenses and other liabilities	$	5,331			$	6,111
Operating lease liabilities, current		572				518
Unearned revenue		13,472				19,003
Debt, current		0				999
Total current liabilities		19,375				26,631
Noncurrent debt		8,432				8,427
Noncurrent operating lease liabilities		2,420				2,644
Other noncurrent liabilities		2,643				2,475
Total liabilities		32,870				40,177
Stockholders’ equity:
Common stock		1				1
Treasury stock, at cost		(19,414	)			(11,692	)
Additional paid-in capital		63,114				59,841
Accumulated other comprehensive loss		(225	)			(225	)
Retained earnings		15,049				11,721
Total stockholders’ equity		58,525				59,646
Total liabilities and stockholders’ equity	$	91,395			$	99,823

Salesforce, Inc. Condensed Consolidated Statements of Cash Flows (in millions) (Unaudited)
	Three Months Ended October 31,								Nine Months Ended October 31,
	2024				2023				2024				2023
Operating activities:
Net income	$	1,527			$	1,224			$	4,489			$	2,690
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization (1)		814				862				2,600				3,006
Amortization of costs capitalized to obtain revenue contracts, net		525				482				1,568				1,428
Stock-based compensation expense		820				693				2,380				2,113
Losses on strategic investments, net		217				72				217				242
Changes in assets and liabilities, net of business combinations:
Accounts receivable, net		655				550				6,681				5,905
Costs capitalized to obtain revenue contracts, net		(430	)			(300	)			(1,105	)			(906	)
Prepaid expenses and other current assets and other assets		(272	)			(407	)			(1,263	)			(750	)
Accounts payable and accrued expenses and other liabilities		32				172				(503	)			(1,607	)
Operating lease liabilities		(144	)			(139	)			(387	)			(474	)
Unearned revenue		(1,761	)			(1,677	)			(5,555	)			(4,816	)
Net cash provided by operating activities		1,983				1,532				9,122				6,831
Investing activities:
Business combinations, net of cash acquired		(179	)			(82	)			(517	)			(82	)
Purchases of strategic investments		(67	)			(103	)			(374	)			(390	)
Sales of strategic investments		13				80				118				102
Purchases of marketable securities		(1,239	)			(661	)			(5,041	)			(2,827	)
Sales of marketable securities		554				315				3,652				1,117
Maturities of marketable securities		905				563				2,439				1,810
Capital expenditures		(204	)			(166	)			(504	)			(589	)
Net cash used in investing activities		(217	)			(54	)			(227	)			(859	)
Financing activities:
Repurchases of common stock		(1,285	)			(1,925	)			(7,753	)			(5,928	)
Proceeds from employee stock plans		321				274				1,056				1,085
Principal payments on financing obligations		(100	)			(114	)			(505	)			(506	)
Repayments of debt		0				0				(1,000	)			(1,182	)
Payments of dividends		(382	)			0				(1,154	)			0
Net cash used in financing activities		(1,446	)			(1,765	)			(9,356	)			(6,531	)
Effect of exchange rate changes		(5	)			(32	)			(14	)			(4	)
Net increase (decrease) in cash and cash equivalents		315				(319	)			(475	)			(563	)
Cash and cash equivalents, beginning of period		7,682				6,772				8,472				7,016
Cash and cash equivalents, end of period	$	7,997			$	6,453			$	7,997			$	6,453
(1) Includes amortization of intangible assets acquired through business combinations, depreciation of fixed assets and amortization and impairment of right-of-use assets.

Salesforce, Inc.
Additional Metrics
(Unaudited)

Supplemental Revenue Analysis

Remaining Performance Obligation

Remaining performance obligation ("RPO") represents contracted revenue that has not yet been recognized, which includes unearned revenue and unbilled amounts that will be recognized as revenue in future periods. RPO is influenced by several factors, including seasonality, the timing of renewals, the timing of term license deliveries, average contract terms and foreign currency exchange rates. Remaining performance obligation is also impacted by acquisitions. Unbilled portions of RPO denominated in foreign currencies are revalued each period based on the period end exchange rates. The portion of RPO that is unbilled is not recorded on the condensed consolidated balance sheets.

RPO consisted of the following (in billions):

	Current				Noncurrent				Total
As of October 31, 2024	$	26.4			$	26.7			$	53.1
As of July 31, 2024		26.5				27.0				53.5
As of April 30, 2024		26.4				27.5				53.9
As of January 31, 2024		27.6				29.3				56.9
As of October 31, 2023		23.9				24.4				48.3

Unearned Revenue

Unearned revenue represents amounts that have been invoiced in advance of revenue recognition and is recognized as revenue when transfer of control to customers has occurred or services have been provided. The change in unearned revenue was as follows (in millions):

	Three Months Ended October 31,								Nine Months Ended October 31,
	2024				2023				2024				2023
Unearned revenue, beginning of period	$	15,222			$	14,237			$	19,003			$	17,376
Billings and other (1)		7,620				6,876				22,158				20,536
Contribution from contract asset		63				167				189				218
Revenue recognized over time		(9,023	)			(8,249	)			(26,446	)			(24,264	)
Revenue recognized at a point in time		(421	)			(471	)			(1,456	)			(1,306	)
Unearned revenue from business combinations		11				4				24				4
Unearned revenue, end of period	$	13,472			$	12,564			$	13,472			$	12,564
(1) Other includes, for example, the impact of foreign currency translation.

Disaggregation of Revenue

Subscription and Support Revenue by the Company's service offerings

Subscription and support revenues consisted of the following (in millions):

	Three Months Ended October 31,								Nine Months Ended October 31,
	2024				2023				2024				2023
Sales	$	2,119			$	1,906			$	6,188			$	5,611
Service		2,288				2,074				6,727				6,087
Platform and Other		1,825				1,686				5,329				4,891
Marketing and Commerce		1,334				1,230				3,924				3,638
Integration and Analytics (1)		1,313				1,245				4,060				3,562
	$	8,879			$	8,141			$	26,228			$	23,789
(1) In the fourth quarter of fiscal 2024, the Company renamed the service offering previously referred to as Data to Integration and Analytics, which includes Mulesoft and Tableau.

Total Revenue by Geographic Locations

Revenues by geographical region consisted of the following (in millions):

	Three Months Ended October 31,								Nine Months Ended October 31,
	2024				2023				2024				2023
Americas	$	6,220			$	5,862			$	18,483			$	17,113
Europe		2,228				1,998				6,557				5,923
Asia Pacific		996				860				2,862				2,534
	$	9,444			$	8,720			$	27,902			$	25,570

Constant Currency Growth Rates

Subscription and support revenues constant currency growth rates by the Company's service offerings were as follows:

	Three Months Ended October 31, 2024 Compared to Three Months Ended October 31, 2023		Three Months Ended July 31, 2024 Compared to Three Months Ended July 31, 2023		Three Months Ended October 31, 2023 Compared to Three Months Ended October 31, 2022
Sales	11%		10%		10%
Service	10%		11%		11%
Platform and Other	8%		10%		11%
Marketing and Commerce	8%		7%		8%
Integration and Analytics (1)	5%		14%		22%
Total growth	9%		10%		12%
(1) In the fourth quarter of fiscal 2024, the Company renamed the service offering previously referred to as Data to Integration and Analytics, which includes Mulesoft and Tableau.

Revenue constant currency growth rates by geographical region were as follows:

	Three Months Ended October 31, 2024 Compared to Three Months Ended October 31, 2023		Three Months Ended July 31, 2024 Compared to Three Months Ended July 31, 2023		Three Months Ended October 31, 2023 Compared to Three Months Ended October 31, 2022
Americas	6%		8%		9%
Europe	9%		11%		10%
Asia Pacific	14%		16%		21%
Total growth	8%		9%		10%

Current remaining performance obligation constant currency growth rates were as follows:

	October 31, 2024 Compared to October 31, 2023		July 31, 2024 Compared to July 31, 2023		October 31, 2023 Compared to October 31, 2022
Total growth	10%		11%		13%

Salesforce, Inc. GAAP Results Reconciled to Non-GAAP Results The following tables reflect selected GAAP results reconciled to Non-GAAP results. (in millions, except per share data) (Unaudited)
	Three Months Ended October 31,								Nine Months Ended October 31,
	2024				2023				2024				2023
Non-GAAP income from operations
GAAP income from operations	$	1,893			$	1,501			$	5,385			$	3,389
Plus:
Amortization of purchased intangibles (1)		354				468				1,269				1,411
Stock-based compensation expense (2)(3)		820				693				2,378				2,097
Restructuring		56				55				163				815
Non-GAAP income from operations	$	3,123			$	2,717			$	9,195			$	7,712
Non-GAAP operating margin as a percentage of revenues
Total revenues	$	9,444			$	8,720			$	27,902			$	25,570
GAAP operating margin (4)		20.0	%			17.2	%			19.3	%			13.3	%
Non-GAAP operating margin (4)		33.1	%			31.2	%			33.0	%			30.2	%
Non-GAAP net income
GAAP net income	$	1,527			$	1,224			$	4,489			$	2,690
Plus:
Amortization of purchased intangibles (1)		354				468				1,269				1,411
Stock-based compensation expense (2)(3)		820				693				2,378				2,097
Restructuring		56				55				163				815
Income tax effects and adjustments		(436	)			(372	)			(1,076	)			(1,177	)
Non-GAAP net income	$	2,321			$	2,068			$	7,223			$	5,836
	Three Months Ended October 31,								Nine Months Ended October 31,
	2024				2023				2024				2023
Non-GAAP diluted net income per share
GAAP diluted net income per share	$	1.58			$	1.25			$	4.60			$	2.73
Plus:
Amortization of purchased intangibles (1)		0.37				0.48				1.30				1.43
Stock-based compensation expense (2)(3)		0.85				0.71				2.44				2.13
Restructuring		0.06				0.06				0.17				0.83
Income tax effects and adjustments		(0.45	)			(0.39	)			(1.10	)			(1.19	)
Non-GAAP diluted net income per share	$	2.41			$	2.11			$	7.41			$	5.93
Shares used in computing non-GAAP diluted net income per share		965				981				975				985
(1) Amortization of purchased intangibles was as follows:
	Three Months Ended October 31,								Nine Months Ended October 31,
	2024				2023				2024				2023
Cost of revenues	$	131			$	245			$	600			$	743
Sales and marketing		223				223				669				668
	$	354			$	468			$	1,269			$	1,411
(2) Stock-based compensation expense, excluding stock-based compensation expense related to restructuring, was as follows:
	Three Months Ended October 31,								Nine Months Ended October 31,
	2024				2023				2024				2023
Cost of revenues	$	135			$	109			$	386			$	324
Research and development		278				238				814				735
Sales and marketing		312				275				911				815
General and administrative		95				71				267				223
	$	820			$	693			$	2,378			$	2,097
(3) Stock-based compensation expense included in the GAAP to non-GAAP reconciliation tables above excludes stock-based compensation expense related to restructuring activities for each of the three months ended October 31, 2024 and 2023 of $0 million and for the nine months ended October 31, 2024 and 2023 of $2 million and $16 million, respectively, which are included in the restructuring line.
(4) GAAP operating margin is the proportion of GAAP income from operations as a percentage of GAAP revenue. Non-GAAP operating margin is the proportion of non-GAAP income from operations as a percentage of GAAP revenue. Non-GAAP income from operations excludes the impact of the amortization of purchased intangibles, stock-based compensation expense and charges associated with the Company's restructuring activities.

Salesforce, Inc. Computation of Basic and Diluted GAAP and Non-GAAP Net Income Per Share (in millions, except per share data) (Unaudited)
	Three Months Ended October 31,								Nine Months Ended October 31,
	2024				2023				2024				2023
GAAP Basic Net Income Per Share
Net income	$	1,527			$	1,224			$	4,489			$	2,690
Basic net income per share	$	1.60			$	1.26			$	4.66			$	2.76
Shares used in computing basic net income per share		956				972				963				976
	Three Months Ended October 31,								Nine Months Ended October 31,
	2024				2023				2024				2023
Non-GAAP Basic Net Income Per Share
Non-GAAP net income	$	2,321			$	2,068			$	7,223			$	5,836
Non-GAAP basic net income per share	$	2.43			$	2.13			$	7.50			$	5.98
Shares used in computing non-GAAP basic net income per share		956				972				963				976
	Three Months Ended October 31,								Nine Months Ended October 31,
	2024				2023				2024				2023
GAAP Diluted Net Income Per Share
Net income	$	1,527			$	1,224			$	4,489			$	2,690
Diluted net income per share	$	1.58			$	1.25			$	4.60			$	2.73
Shares used in computing diluted net income per share		965				981				975				985
	Three Months Ended October 31,								Nine Months Ended October 31,
	2024				2023				2024				2023
Non-GAAP Diluted Net Income Per Share
Non-GAAP net income	$	2,321			$	2,068			$	7,223			$	5,836
Non-GAAP diluted net income per share	$	2.41			$	2.11			$	7.41			$	5.92
Shares used in computing non-GAAP diluted net income per share		965				981				975				985

Supplemental Cash Flow Information Computation of Free Cash Flow, a Non-GAAP Measure (in millions) (Unaudited)
	Three Months Ended October 31,								Nine Months Ended October 31,
	2024				2023				2024				2023
GAAP net cash provided by operating activities	$	1,983			$	1,532			$	9,122			$	6,831
Capital expenditures		(204	)			(166	)			(504	)			(589	)
Free cash flow	$	1,779			$	1,366			$	8,618			$	6,242

Non-GAAP Financial Measures: This press release includes information about non-GAAP operating margin, non-GAAP net income per share, non-GAAP tax rates, free cash flow, constant currency revenue, constant currency subscription and support revenue growth rate and constant currency current remaining performance obligation growth rates (collectively the “non-GAAP financial measures”). These non-GAAP financial measures are measurements of financial performance that are not prepared in accordance with U.S. generally accepted accounting principles and computational methods may differ from those used by other companies. Non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP measures and should be read only in conjunction with the Company’s consolidated financial statements prepared in accordance with GAAP. Management uses both GAAP and non-GAAP measures when planning, monitoring and evaluating the Company’s performance.

The primary purpose of using non-GAAP measures is to provide supplemental information that may prove useful to investors and to enable investors to evaluate the Company’s results in the same way management does. Management believes that supplementing GAAP disclosure with non-GAAP disclosure provides investors with a more complete view of the Company’s operational performance and allows for meaningful period-to-period comparisons and analysis of trends in the Company’s business. Further to the extent that other companies use similar methods in calculating non-GAAP measures, the provision of supplemental non-GAAP information can allow for a comparison of the Company’s relative performance against other companies that also report non-GAAP operating results.

Non-GAAP Operating Margin is the proportion of non-GAAP income from operations as a percentage of GAAP revenue. Non-GAAP income from operations excludes the impact of the following items: stock-based compensation expense, amortization of acquisition-related intangibles and charges associated with the Company's restructuring activities. Non-GAAP net income per share excludes, to the extent applicable, the impact of the following items: stock-based compensation expense, amortization of purchased intangibles, charges related to the Company's restructuring activities and income tax adjustments. These items are excluded because the decisions that give rise to them are not made to increase revenue in a particular period, but instead for the Company’s long-term benefit over multiple periods.

As described above, the Company excludes or adjusts for the following in its non-GAAP results and guidance:

• Stock-Based Compensation Expense: The Company’s compensation strategy includes the use of stock-based compensation expense to attract and retain employees and executives. It is principally aimed at aligning their interests with those of our stockholders and at long-term employee retention, rather than to motivate or reward operational performance for any particular period. Thus, stock-based compensation expense varies for reasons that are generally unrelated to operational decisions and performance in any particular period.
• Amortization of Purchased Intangibles: The Company views amortization of acquisition-related intangible assets, such as the amortization of the cost associated with an acquired company’s research and development efforts, trade names, customer lists and customer relationships, and, in some cases, acquired lease intangibles, as items arising from pre-acquisition activities determined at the time of an acquisition. While these intangible assets are continually evaluated for impairment, amortization of the cost of purchased intangibles is a static expense, which is not typically affected by operations during any particular period. Although the Company excludes the amortization of purchased intangibles from these non-GAAP measures, management believes that it is important for investors to understand that such intangible assets were recorded as part of purchase accounting and contribute to revenue generation.
• Restructuring: Restructuring charges are costs associated with a formal restructuring plan and may include employee notice period costs and severance payments, lease or contract termination costs, asset impairments, accelerated depreciation and amortization and other related expenses. The Company excludes these restructuring charges because they are distinct from ongoing operational costs and it does not believe they are reflective of current and expected future business performance and operating results.
• Gains (Losses) on Strategic Investments, net: The Company records all fair value adjustments to its equity securities held within the strategic investment portfolio through the statement of operations. As it is not possible to forecast future gains and losses, the Company assumes no change to the value of its strategic investment portfolio in its GAAP and non-GAAP estimates for future periods, including its guidance. Gains (Losses) on Strategic Investments, net, are included in its GAAP financial statements.
• Income Tax Effects and Adjustments: The Company utilizes a fixed long-term projected non-GAAP tax rate in order to provide better consistency across the interim reporting periods by eliminating the effects of items such as changes in the tax valuation allowance and tax effects of acquisition-related costs, since each of these can vary in size and frequency. When projecting this long-term rate, the Company evaluated a three-year financial projection that excludes the direct impact of the following non-cash items: stock-based compensation expenses and the amortization of purchased intangibles. The projected rate also considers factors including the Company’s expected tax structure, its tax positions in various jurisdictions and key legislation in major jurisdictions where the Company operates. For fiscal 2024, the Company used a projected non-GAAP tax rate of 23.5%. For fiscal 2025, the Company uses a projected non-GAAP tax rate of 22.0%, which reflects currently available information, as well as other factors and assumptions. The non-GAAP tax rate could be subject to change for a variety of reasons, including the rapidly evolving global tax environment, significant changes in the Company’s geographic earnings mix due to acquisition activity or other changes to the Company’s strategy or business operations. The Company will re-evaluate its long-term rate as appropriate.

The Company presents constant currency information to provide a framework for assessing how the Company's underlying business performed excluding the effect of foreign currency rate fluctuations. To present constant currency revenue growth rates, current and comparative prior period results for entities reporting in currencies other than United States dollars are converted into United States dollars at the weighted average exchange rate for the quarter being compared to rather than the actual exchange rates in effect during that period. To present current remaining performance obligation growth rates on a constant currency basis, current remaining performance obligation balances in local currencies in previous comparable periods are converted using the United States dollar currency exchange rate as of the most recent balance sheet date.

The Company defines the non-GAAP measure free cash flow as GAAP net cash provided by operating activities, less capital expenditures.

View source version on businesswire.com: https://www.businesswire.com/news/home/20241203924824/en/

Mike Spencer

Salesforce

Investor Relations

investor@salesforce.com

Carolyn Guss

Salesforce

Public Relations

415-536-4966

pr@salesforce.com

Source: Salesforce

FAQ

What was Salesforce (CRM) revenue in Q3 FY25?

Salesforce reported Q3 FY25 revenue of $9.44 billion, representing an 8% increase year-over-year.

What is Salesforce's (CRM) FY25 revenue guidance?

Salesforce raised its FY25 revenue guidance to $37.8-$38.0 billion, representing 8-9% year-over-year growth.

How much cash did Salesforce (CRM) return to shareholders in Q3 FY25?

Salesforce returned $1.6 billion to stockholders in Q3 FY25, consisting of $1.2 billion in share repurchases and $0.4 billion in dividend payments.

What was Salesforce's (CRM) operating margin in Q3 FY25?

Salesforce achieved a GAAP operating margin of 20.0% and a non-GAAP operating margin of 33.1% in Q3 FY25.