Salesforce, Inc. reports developments across its enterprise cloud and customer relationship management software business, including AI-enabled products branded around Agentforce, Data 360, Slack and its unified platform for apps, data and customer workflows. Company updates frequently cover customer deployments, expanded cloud integrations, product architecture changes and reporting categories such as Agentforce Apps and Data 360, Platform & Other.
Salesforce news also includes earnings release timing and financial results, capital actions such as share repurchases, equity award grants tied to acquired employees, and partnerships that connect its AI agents and workflow tools with other enterprise technology platforms.
Merck Animal Health selected Salesforce (NYSE: CRM) Agentforce Life Sciences to create a unified, 360-degree customer engagement platform across veterinarians, pet owners, and production animal farmers. The deployment uses Agentforce 360 and Data 360 to consolidate device data, prescription history, omni-channel service, personalized marketing, subscriptions, warranties, and sales workflows.
The initiative aims to reduce waste and cost to serve, improve access to medicines and devices, increase acquisition and retention, and centralize monitoring and biopharma systems onto a single platform.
Salesforce (NYSE: CRM) updated its fiscal 2027 disaggregated revenue reporting to reflect product architecture changes for the "Agentic Enterprise." Revenue will be reported in two primary categories: Agentforce Apps and Data 360, Platform & Other. The company also provided recast disaggregated revenue for fiscal years 2025 and 2026 to support year-over-year comparability. The presentation is available on the company investor site.
Salesforce (NYSE: CRM) and Google Cloud expanded their partnership on April 22, 2026 to enable AI agents to run end-to-end workflows across Slack, Google Workspace, Gemini Enterprise, and Salesforce Agentforce.
Key capabilities include Gemini-powered reasoning, zero-copy access to Google Lakehouse, new data connectors for BigQuery, and staged availability from April to late 2026.
Engine (NYSE: CRM) expanded its collaboration with Salesforce by deploying Agentforce and Slack to create a digital command center that combines human teams and AI agents. Key impacts: Agentforce handles 50% of chat cases, sales research time cut by 40%, and average support handle time down 15%.
The launch of Eva and Slackbot enabled rapid developer deployment (initial agent in 12 days), centralized multi-channel operations, and secure data governance via the Salesforce Trust Layer.
Salesforce (NYSE: CRM) and the Veterans Health Administration deployed an AI-powered agentic operating system in Slack across more than 150 VA medical and outpatient centers to streamline incident response and front-line Veteran care. The system aims to automate coordination, surface real-time context, create dedicated incident channels, and free thousands of staff hours so teams can focus on direct Veteran support.
The platform converts VHA data into conversational workflows, supports mobile field integration, preserves institutional memory, and is exploring pilots with VA Health Connect for AI-enhanced virtual triage. Some features referenced remain in development.
Salesforce (NYSE:CRM) and the U.S. Department of Labor launched DOLA, an Agentforce-powered suite of autonomous AI agents to modernize the DOL National Contact Center and deliver 24/7 citizen support. DOLA automates intake, opens cases, triages inquiries, and integrates with Data 360 to harmonize more than 2,900 knowledge articles.
Salesforce says the deployment supports 2.8 million citizen cases, 9.7 million multichannel interactions, 236,000 OSHA logs, and 41,000 Job Corps applications, while running on FedRAMP High-compliant Government Cloud.
Salesforce (NYSE: CRM) granted equity awards under its 2014 Inducement Equity Incentive Plan to employees who joined via the Apromore acquisition on March 25, 2026. Salesforce issued 4,268 restricted stock units (RSUs) to five non-executive employees.
The RSUs vest over four years with 25% on the first anniversary and the remaining 75% vesting quarterly in 12 equal installments, subject to continued service.
Salesforce (NYSE: CRM) commenced the prepayment and initial delivery of roughly 103 million shares under a $25 billion accelerated share repurchase (ASR) begun March 11, 2026. The ASR is the largest in history and represents half of a $50 billion Board‑authorized repurchase program from February 2026.
Final shares repurchased will be set by VWAP less a discount, with final settlement expected in Q3 or Q4 of FY27. Banks involved include Banco Santander, Bank of America, Citi, JPMorgan Chase and Morgan Stanley.
Salesforce (NYSE: CRM) priced an underwritten offering of $25 billion in senior notes, expected to close on March 13, 2026. Salesforce said it will use net proceeds to repurchase $25 billion of common stock via accelerated share repurchase agreements, with initial delivery expected March 16, 2026. Joint book‑running managers include J.P. Morgan, BofA, Barclays, Citi and Wells Fargo.
Salesforce (NYSE: CRM) says more than 180 organizations adopted Agentforce IT Service within four months of general availability, targeting the $50 billion ITSM market. Agentforce is described as a Slack-first, Teams-ready, agentic AI platform that replaces legacy ticketing with autonomous, 24/7 resolution and a conversational CMDB built on the Salesforce Platform.
Customers cited include CoolSys, Sunrun (750 service desk users; 11,000 employees) and Cornerstone, with claims of faster deployment (weeks) and lower total cost of ownership versus legacy ITSMs.