Central Pacific Bank Selects ARGO’s Suite of Retail Banking Software
Central Pacific Bank (CPB), the primary subsidiary of Central Pacific (NYSE: CPF), has chosen ARGO Connects to enhance its retail banking operations. This suite of software will drive monetary transaction processing, customer acquisition, journey experience, fulfillment, and service across physical and digital channels. The implementation aims to provide a consistent customer experience across all banking platforms.
ARGO Connects is designed to enable a fully automated, Omni-channel, customer-centric delivery model. It will equip CPB with tools to process transactions, service accounts, and fulfill paperless processing. The software will also help the bank predict and recognize customers' financial needs, allowing for proactive engagement through relevant content across mobile, internet, contact center, and branch channels.
La Central Pacific Bank (CPB), la principale sussidiaria di Central Pacific (NYSE: CPF), ha scelto ARGO Connects per migliorare le sue operazioni di banking al dettaglio. Questa suite software guiderà il processamento delle transazioni monetarie, l'acquisizione dei clienti, l'esperienza del percorso, il completamento e il servizio attraverso canali fisici e digitali. L'implementazione mira a fornire un esperienza cliente coerente su tutte le piattaforme bancarie.
ARGO Connects è progettato per abilitare un modello di consegna completamente automatizzato, Omni-channel e incentrato sul cliente. Fornirà a CPB gli strumenti per elaborare transazioni, gestire conti e soddisfare il processamento senza carta. Il software aiuterà inoltre la banca a prevedere e riconoscere le esigenze finanziarie dei clienti, consentendo un'impegno proattivo attraverso contenuti pertinenti su canali mobile, internet, contact center e filiali.
Central Pacific Bank (CPB), la subsidiaria principal de Central Pacific (NYSE: CPF), ha elegido ARGO Connects para mejorar sus operaciones bancarias minoristas. Esta suite de software impulsará el procesamiento de transacciones monetarias, la adquisición de clientes, la experiencia de los clientes, el cumplimiento y el servicio a través de canales físicos y digitales. La implementación tiene como objetivo ofrecer una experiencia del cliente coherente en todas las plataformas bancarias.
ARGO Connects está diseñado para habilitar un modelo de entrega completamente automatizado, Omnicanal y centrado en el cliente. Equipará a CPB con herramientas para procesar transacciones, gestionar cuentas y realizar procesamiento sin papel. El software también ayudará al banco a predecir y reconocer las necesidades financieras de los clientes, lo que permitirá un compromiso proactivo a través de contenido relevante en canales móviles, de internet, de centros de contacto y de sucursales.
중앙 태평양 은행(CPB)은 중앙 태평양(NYSE: CPF)의 주요 자회사로서 ARGO Connects를 선택하여 소매 banking 운영을 개선하고 있습니다. 이 소프트웨어 모음은 금전 거래 처리, 고객 확보, 고객 여정 경험, 이행 및 서비스 제공을 물리적 및 디지털 채널을 통해 수행하도록 지원합니다. 구현의 목적은 모든 뱅킹 플랫폼에서 일관된 고객 경험을 제공하는 것입니다.
ARGO Connects는 완전 자동화된 옴니채널 고객 중심 제공 모델을 활성화하도록 설계되었습니다. 이는 CPB가 거래를 처리하고, 계좌를 관리하며, 종이 없는 처리를 충족할 수 있는 도구를 제공할 것입니다. 이 소프트웨어는 또한 은행이 고객의 재정적 필요를 예측하고 인식할 수 있도록 도와 주어 모바일, 인터넷, 고객 센터 및 지점 채널을 통해 관련 콘텐츠로 사전 대응할 수 있게 합니다.
La Central Pacific Bank (CPB), la principale filiale de Central Pacific (NYSE: CPF), a choisi ARGO Connects pour améliorer ses opérations bancaires de détail. Cette suite de logiciels va optimiser le traitement des transactions monétaires, l'acquisition de clients, l'expérience client, le fulfillment et le service à travers des canaux physiques et numériques. L'implémentation vise à fournir une expérience client cohérente sur toutes les plateformes bancaires.
ARGO Connects est conçu pour permettre un modèle de livraison entièrement automatisé, omnicanal et centré sur le client. Cela équipera CPB d'outils pour traiter les transactions, gérer les comptes et assurer le traitement sans papier. Le logiciel aidera également la banque à prévoir et à reconnaître les besoins financiers des clients, permettant ainsi un engagement proactif à travers un contenu pertinent sur les canaux mobiles, Internet, du centre d'appels et des agences.
Die Central Pacific Bank (CPB), die Haupttochtergesellschaft der Central Pacific (NYSE: CPF), hat sich für ARGO Connects entschieden, um ihre Einzelhandelsbankbetriebsabläufe zu verbessern. Diese Software-Suite wird die Verarbeitung von Geldtransaktionen, die Kundenakquise, das Kundenerlebnis, die Erfüllung und den Service über physische und digitale Kanäle vorantreiben. Ziel der Implementierung ist es, eine konstante Kundenerfahrung auf allen Bankplattformen zu bieten.
ARGO Connects ist so konzipiert, dass es ein vollständig automatisiertes, Omnichannel- und kundenorientiertes Liefermodell ermöglicht. Es wird die CPB mit Werkzeugen ausstatten, um Transaktionen zu verarbeiten, Konten zu verwalten und papierlose Abläufe zu erfüllen. Die Software wird auch der Bank helfen, die finanziellen Bedürfnisse der Kunden vorherzusagen und zu erkennen, was eine proaktive Interaktion über relevante Inhalte in mobilen, Internet-, Contact-Center- und Filialkanälen ermöglicht.
- Adoption of ARGO Connects for improved customer service across all channels
- Implementation of fully automated, Omni-channel, customer-centric delivery model
- Enhanced ability to predict and recognize customers' financial needs
- Improved consistency in customer experience across various banking platforms
- None.
Insights
Central Pacific Bank's adoption of ARGO Connects is a strategic move to enhance its digital banking capabilities. While this news doesn't directly impact immediate financials, it positions CPB for potential long-term growth in customer acquisition and retention. The implementation of an omni-channel platform could lead to improved operational efficiency and cost savings over time.
However, investors should note that the return on investment for such technology upgrades can take time to materialize. The success will largely depend on CPB's ability to effectively integrate and leverage ARGO's solutions. While this move aligns with industry trends towards digital transformation, it's important to monitor future financial reports for tangible impacts on customer growth and operational metrics.
CPB's choice of ARGO Connects reflects the growing importance of omni-channel banking in the competitive financial services landscape. This move could potentially strengthen CPB's market position in Hawaii, where personalized service is highly valued. The ability to provide consistent experiences across all channels may lead to increased customer satisfaction and loyalty.
However, the banking industry is rife with similar digital transformation initiatives. The key differentiator will be how effectively CPB utilizes ARGO's predictive analytics and customer engagement tools. Investors should watch for improvements in customer acquisition costs, cross-selling ratios and customer retention rates in future quarters to gauge the success of this implementation.
“Utilizing ARGO solutions will enable our bank to deliver the highest level of customer service across all channels,” said Manny Edmondson, Executive Vice President and CTO of CPB. “In today’s environment, it is important to provide a consistent customer experience wherever and however our customers choose to bank. ARGO gives us the tools necessary to meet our customer needs efficiently.”
ARGO Connects is designed to enable financial institutions to implement a fully automated, Omni-channel, customer-centric delivery business model that enhances the entire consumer experience. ARGO Connects provides bankers with the tools to process monetary transactions, service customers and accounts, and fulfill with paperless processing across channels.
ARGO Connects will enable CPB to better predict and recognize its customers’ financial needs while proactively engaging with customers through highly relevant, informative content. Utilizing a combination of analytics, software technology and human resources, the bank can provide a consistent customer experience via mobile, internet, contact center, and the branch.
“Having the ability to communicate effectively and consistently with customers through different channels is imperative in today’s digital banking environment,” said Todd Robertson, Senior Vice President, ARGO. “Utilizing ARGO Connects, CPB will have the ability to provide superior levels of service to its customers, regardless of the path that the customer chooses when interacting with the bank.”
For more information about ARGO’s banking solutions, please visit the solutions webpage.
About Central Pacific Corp./Central Pacific Bank
Central Pacific Financial Corp. is a
About ARGO
Founded in 1980, ARGO develops, installs, and supports high-value mission-critical software for the financial services and healthcare industries. ARGO currently works with nearly 500 banking customers in all financial services sectors, including
View source version on businesswire.com: https://www.businesswire.com/news/home/20240806641646/en/
Cristi Murray
For ARGO
650.339.2132 (m)
cristi@williammills.com
Alex Arango
For ARGO
912-429-9942 (m)
alex@williammills.com
Source: ARGO
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