Introducing iX Hello™2.0: Smarter multi-modal customer facing assistants that are easy to create, customize and integrate across the enterprise
Concentrix (NASDAQ: CNXC) has announced the release of iX Hello 2.0, an enhanced multi-modal customer service AI solution. The platform enables rapid deployment of various customer-facing assistants including bots, appointment booking tools, and order status trackers across enterprises.
The system features smart and responsive agentic AI that delivers secure, high-quality self-service answers with continuous retraining capabilities. It operates across multiple channels including webchat, voice, SMS, smart devices, and apps. The solution offers pre-built AI app blueprints for easy assistant creation and integrates with major enterprise systems like Salesforce, Microsoft, AWS, and Workday, with availability in hybrid cloud environments.
Concentrix (NASDAQ: CNXC) ha annunciato il rilascio di iX Hello 2.0, una soluzione potenziata di intelligenza artificiale per il servizio clienti multi-modale. La piattaforma consente un rapido deployment di vari assistenti per i clienti, inclusi bot, strumenti per la prenotazione di appuntamenti e tracker dello stato degli ordini, in diverse aziende.
Il sistema presenta un'intelligenza artificiale agentica, intelligente e reattiva, che fornisce risposte sicure e di alta qualità per il servizio self-service, con capacità di riaddestramento continuo. Funziona su più canali, tra cui chat web, voce, SMS, dispositivi intelligenti e app. La soluzione offre blueprint pre-costruiti per app AI, facilitando la creazione di assistenti e si integra con i principali sistemi aziendali come Salesforce, Microsoft, AWS e Workday, con disponibilità in ambienti cloud ibridi.
Concentrix (NASDAQ: CNXC) ha anunciado el lanzamiento de iX Hello 2.0, una solución mejorada de inteligencia artificial para el servicio al cliente de múltiples modalidades. La plataforma permite un despliegue rápido de varios asistentes orientados al cliente, incluidos bots, herramientas de reserva de citas y rastreadores de estado de pedidos en empresas.
El sistema cuenta con una inteligencia artificial agentiva, inteligente y receptiva que ofrece respuestas seguras y de alta calidad para el autoservicio, con capacidades de reentrenamiento continuo. Opera a través de múltiples canales, incluyendo chat web, voz, SMS, dispositivos inteligentes y aplicaciones. La solución ofrece plantillas de aplicaciones de IA preconstruidas para facilitar la creación de asistentes e integra con los principales sistemas empresariales como Salesforce, Microsoft, AWS y Workday, con disponibilidad en entornos de nube híbrida.
Concentrix (NASDAQ: CNXC)는 iX Hello 2.0의 출시를 발표했습니다. 이는 향상된 다중 모드 고객 서비스 AI 솔루션입니다. 이 플랫폼은 다양한 고객 대면 도우미, 즉 봇, 예약 도구 및 주문 상태 추적기를 신속하게 배포할 수 있도록 합니다.
이 시스템은 안전하고 고품질의 자가 서비스 답변을 제공하는 스마트하고 반응적인 에이전트 AI를 특징으로 하며, 지속적인 재훈련 기능을 갖추고 있습니다. 웹채팅, 음성, SMS, 스마트 장치 및 앱 등 여러 채널에서 작동합니다. 이 솔루션은 쉽게 도우미를 생성할 수 있도록 사전 구축된 AI 앱 청사진을 제공하며, Salesforce, Microsoft, AWS 및 Workday와 같은 주요 기업 시스템과 통합되며 하이브리드 클라우드 환경에서 사용할 수 있습니다.
Concentrix (NASDAQ: CNXC) a annoncé le lancement de iX Hello 2.0, une solution améliorée d'IA pour le service client multi-modal. La plateforme permet un déploiement rapide de divers assistants orientés client, y compris des bots, des outils de réservation de rendez-vous et des suiveurs de statut de commande au sein des entreprises.
Le système dispose d'une IA agentique intelligente et réactive qui fournit des réponses sécurisées et de haute qualité pour l'auto-service, avec des capacités de réentraînement continu. Il fonctionne sur plusieurs canaux, y compris le chat web, la voix, les SMS, les appareils intelligents et les applications. La solution propose des modèles d'application IA préconstruits pour faciliter la création d'assistants et s'intègre aux principaux systèmes d'entreprise tels que Salesforce, Microsoft, AWS et Workday, avec disponibilité dans des environnements cloud hybrides.
Concentrix (NASDAQ: CNXC) hat die Veröffentlichung von iX Hello 2.0 angekündigt, einer verbesserten multi-modalen KI-Lösung für den Kundenservice. Die Plattform ermöglicht die schnelle Bereitstellung verschiedener kundenorientierter Assistenten, einschließlich Bots, Terminbuchungswerkzeugen und Bestellstatusverfolgern in Unternehmen.
Das System verfügt über eine intelligente und reaktive agentische KI, die sichere, qualitativ hochwertige Selbstbedienungsantworten mit kontinuierlichen Schulungsfähigkeiten liefert. Es funktioniert über mehrere Kanäle, einschließlich Webchat, Sprache, SMS, Smart-Geräte und Apps. Die Lösung bietet vorgefertigte KI-App-Vorlagen zur einfachen Erstellung von Assistenten und integriert sich mit großen Unternehmenssystemen wie Salesforce, Microsoft, AWS und Workday, und ist in hybriden Cloud-Umgebungen verfügbar.
- Launch of new enterprise AI product expanding company's technology portfolio
- Integration capabilities with major enterprise systems (Salesforce, Microsoft, AWS, Workday)
- Multi-channel deployment functionality across web, voice, SMS, and apps
- Rapid deployment capability ('within minutes') reducing implementation time
- None.
Insights
The launch of iX Hello 2.0 marks a strategic pivot for Concentrix in the rapidly expanding enterprise AI market, estimated to reach
The platform's architecture reveals several competitive advantages:
- The hybrid cloud deployment option addresses growing enterprise concerns about data sovereignty and security, potentially accelerating adoption in regulated industries
- Integration with major enterprise systems (Salesforce, Microsoft, AWS, Workday) significantly reduces implementation barriers and positions the platform as an enterprise-grade solution rather than a standalone tool
- The emphasis on rapid deployment through pre-built blueprints directly addresses the current market pain point of lengthy AI implementation cycles
From a business model perspective, this launch could substantially impact Concentrix's revenue structure. The platform's design suggests a recurring revenue model through licensing and usage fees, potentially providing higher margins compared to traditional service offerings. The company's existing relationships with 2,000+ clients create a substantial built-in market for upselling, while the platform's scalability opens opportunities in the mid-market segment.
A critical differentiator is Concentrix's integration of decades of customer interaction data into the platform's training. This proprietary dataset could provide a sustainable competitive advantage against pure-play AI companies that lack real-world customer service experience.
However, investors should note that success in the enterprise AI market requires significant ongoing R&D investment to maintain technological competitiveness. The platform's ability to generate meaningful revenue will depend on Concentrix's execution in sales, support, and continuous innovation to stay ahead of rapidly evolving AI capabilities.
NEWARK, Calif., Feb. 12, 2025 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced the release of iX Hello 2.0.
From multi-modal bots to appointment booking tools, order status trackers, and custom brand-specific bots, iX Hello 2.0 can be customized and deployed across an enterprise within minutes to drive meaningful engagement with customers.
iX Hello 2.0 agentic AI is:
- Smart and responsive: Produces high-quality, self-service answers in a secure model with continuous retraining to provide better customer experiences and outcomes.
- Accessible from anywhere: Customer-facing assistants work across multiple engagement channels including webchat, voice, SMS, smart devices, and apps.
- Simple to set up: Pre-built AI app blueprints make it easy to create any assistant.
- Easy to integrate: Leverages organizational data by connecting with major enterprise systems including Salesforce, Microsoft, AWS, and Workday. Available in hybrid cloud environments.
“Having designed and built technology to tackle challenging business problems for more than 2,000 clients, we understand how to create and operationalize solutions that make customers’ lives easy, personal, and seamless,” said Ryan Peterson, Chief Product Officer, Concentrix. “iX Hello 2.0 is backed by Concentrix’ unparalleled understanding of customer interactions developed from decades of insights.”
For more information, say Hello on the company’s website.
About us: Powering a World That Works
Concentrix Corporation (NASDAQ: CNXC), a Fortune 500® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit concentrix.com to learn more.
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