Concentrix Positioned as Highest Leader in Everest Group’s B2B Sales Services PEAK Matrix® Assessment 2024
Concentrix (NASDAQ: CNXC) has been named the Highest Leader in Everest Group's inaugural B2B Sales Services PEAK Matrix® Assessment 2024. The company outperformed 14 other service providers, distinguished by its market impact and service delivery capabilities.
The recognition highlights Concentrix's comprehensive B2B sales services, including inside sales, account management, sales operations, channel sales, and customer success. The company's position was strengthened by strategic acquisitions of ServiceSource and Webhelp, which added Lead Factory capabilities for customized lead list creation.
Key factors contributing to the leadership position include partnerships with technology organizations, in-house solutions featuring real-time seller support, and customer intelligence solutions with account prioritization and 360° customer dashboard features. The company demonstrated exceptional performance in Market Adoption, Vision and Strategy, Innovation and Investments, and Delivery Footprint categories.
Concentrix (NASDAQ: CNXC) è stata nominata il Massimo Leader nella valutazione inaugurale PEAK Matrix® per i Servizi di Vendita B2B del Everest Group 2024. L'azienda ha superato altri 14 fornitori di servizi, distinguendosi per il suo impatto sul mercato e le capacità di erogazione dei servizi.
Il riconoscimento evidenzia i servizi completi di vendita B2B di Concentrix, comprese le vendite interne, la gestione degli account, le operazioni di vendita, le vendite attraverso canali e il successo del cliente. La posizione dell'azienda è stata rafforzata da acquisizioni strategiche di ServiceSource e Webhelp, che hanno arricchito le capacità di Lead Factory per la creazione di elenchi personalizzati di contatti.
I fattori chiave che contribuiscono alla posizione di leadership includono partnership con organizzazioni tecnologiche, soluzioni interne con supporto per i venditori in tempo reale, e soluzioni di intelligenza del cliente con priorizzazione degli account e funzionalità di cruscotto clienti a 360°. L'azienda ha dimostrato prestazioni eccezionali nelle categorie di Adozione del Mercato, Visione e Strategia, Innovazione e Investimenti, e Impronta di Erogazione.
Concentrix (NASDAQ: CNXC) ha sido nombrado el Máximo Líder en la evaluación inaugural del PEAK Matrix® de Services de Ventas B2B del Everest Group 2024. La empresa superó a otros 14 proveedores de servicios, destacándose por su impacto en el mercado y sus capacidades de entrega de servicios.
El reconocimiento resalta los completos servicios de ventas B2B de Concentrix, que incluyen ventas internas, gestión de cuentas, operaciones de ventas, ventas por canales, y éxito del cliente. La posición de la empresa se fortaleció a través de adquisiciones estratégicas de ServiceSource y Webhelp, que añadieron capacidades de Lead Factory para la creación de listas de contactos personalizadas.
Los factores clave que contribuyen a la posición de liderazgo incluyen asociaciones con organizaciones tecnológicas, soluciones internas que ofrecen soporte en tiempo real a los vendedores, y soluciones de inteligencia del cliente con priorización de cuentas y características de tableros de clientes a 360°. La empresa demostró un rendimiento excepcional en las categorías de Adopción del Mercado, Visión y Estrategia, Innovación e Inversiones, y Huella de Entrega.
Concentrix (NASDAQ: CNXC)는 Everest Group의 2024년 첫 B2B 판매 서비스 PEAK Matrix® 평가에서 최고 리더로 선정되었습니다. 이 회사는 시장 영향력과 서비스 제공 능력으로 14개의 다른 서비스 제공업체를 능가했습니다.
이 인식은 내부 판매, 계정 관리, 판매 운영, 채널 판매 및 고객 성공을 포함한 Concentrix의 포괄적인 B2B 판매 서비스를 강조합니다. 이 회사의 위치는 맞춤형 리드 목록 생성을 위한 Lead Factory 능력을 추가한 ServiceSource와 Webhelp의 전략적 인수로 강화되었습니다.
리더십 위치에 기여하는 주요 요소는 기술 조직과의 파트너십, 실시간 판매자 지원을 갖춘 내부 솔루션, 계정 우선 순위 지정 및 360도 고객 대시보드 기능을 갖춘 고객 인텔리전스 솔루션 포함입니다. 이 회사는 시장 수용, 비전 및 전략, 혁신 및 투자, 서비스 제공 범주에서 뛰어난 성과를 보여주었습니다.
Concentrix (NASDAQ: CNXC) a été nommée le Plus Grand Leader dans la première évaluation PEAK Matrix® des Services de Vente B2B du Everest Group 2024. L'entreprise a surpassé 14 autres fournisseurs de services, se distinguant par son impact sur le marché et ses capacités de prestation de services.
Cette reconnaissance met en avant les services de vente B2B complets de Concentrix, comprenant les ventes internes, la gestion des comptes, les opérations de vente, la vente par canaux et le succès client. La position de l'entreprise a été renforcée par des acquisitions stratégiques de ServiceSource et Webhelp, qui ont ajouté des capacités de Lead Factory pour la création de listes de prospects personnalisées.
Les facteurs clés contribuant à la position de leader incluent des partenariats avec des organisations technologiques, des solutions internes mettant en avant un support vendeur en temps réel, et des solutions d'intelligence client avec priorisation des comptes et fonctionnalités de tableau de bord client à 360°. L'entreprise a démontré une performance exceptionnelle dans les catégories d'Adoption du Marché, Vision et Stratégie, Innovation et Investissements, et Empreinte de Livraison.
Concentrix (NASDAQ: CNXC) wurde als höchster Führer in der ersten PEAK Matrix®-Bewertung der B2B-Verkaufsdienste der Everest-Gruppe 2024 ausgezeichnet. Das Unternehmen übertraf 14 andere Dienstanbieter, die sich durch ihren Markteinfluss und ihre Servicebereitstellungskompetenzen auszeichnen.
Diese Anerkennung hebt die umfassenden B2B-Verkaufsdienste von Concentrix hervor, einschließlich Innendienst, Kontomanagement, Verkaufsoperationen, Kanalvertrieb und Kundenerfolg. Die Position des Unternehmens wurde durch strategische Übernahmen von ServiceSource und Webhelp gestärkt, die die Fähigkeiten von Lead Factory zur Erstellung maßgeschneiderter Lead-Listen hinzufügten.
Schlüssel Faktoren, die zur Führungsposition beitragen, sind Partnerschaften mit Technologieorganisationen, interne Lösungen mit Echtzeitsupport für Verkäufer und Kundenintelligenzlösungen mit Kontopriorisierung und 360°-Kunden-Dashboard-Funktionen. Das Unternehmen zeigte außergewöhnliche Leistungen in den Kategorien Marktdurchdringung, Vision und Strategie, Innovation und Investitionen sowie Lieferfähigkeit.
- Achieved highest leadership position in Everest Group's B2B Sales Services assessment
- Strategic acquisitions of ServiceSource and Webhelp enhanced B2B sales capabilities
- Strong technology partnerships and proprietary solutions portfolio
- Emerged as the largest leading provider of B2B sales in the industry
- None.
Company recognized for strategic integration of AI technologies, comprehensive partner ecosystem, and exceptional client flexibility and scalability in B2B sales services
NEWARK, Calif., Jan. 29, 2025 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced it has been recognized as the Highest Leader in Everest Group’s first-ever business-to-business (B2B) Sales Services PEAK Matrix® Assessment.
Among 15 leading service providers evaluated, Concentrix earned Highest Leader positioning, based on market impact, the ability to deliver services successfully, its strategic integration of AI technologies and comprehensive partner ecosystem focused on delivering tailored business-to-business (B2B) sales services solutions.
“Concentrix offers B2B sales services such as inside sales, account management, sales operations, channel sales, as well as customer success and renewals. Through the acquisition of ServiceSource, a leader in B2B sales solutions, and Webhelp, which provides access to Lead Factory—a proprietary solution for creating and scoring customized lead lists—Concentrix has enhanced its overall expertise in B2B sales,” says Divya Baweja, Practice Director at Everest Group. “Furthermore, Concentrix has partnerships with leading technology organizations as well as a strong suite of in-house solutions, including real-time seller support and a customer intelligence solution with features such as account prioritization, quarterly action plans, and a 360° customer dashboard. These factors, among others, have contributed to Concentrix' recognition as a Leader in Everest Group's B2B Sales Services PEAK Matrix Assessment 2024.”
Concentrix outperformed in categories such as Market Adoption, Vision and Strategy, Innovation and Investments, and Delivery Footprint, solidifying its position as a powerhouse in the B2B sales services domain.
“We’ve emerged as the largest leading provider of B2B sales in our industry, setting the standard for excellence in helping the world’s top brands to reach their growth goals,” said Mike Naughton, Global Vice President of B2B Sales at Concentrix. “We have consistently demonstrated our ability to adapt and lead in an ever-evolving market, and our investment in AI technologies and strategic partnerships has enabled us to deliver unparalleled value to our clients. Looking ahead, we aim to deepen our capabilities and expand our reach to support our clients in achieving their sales goals effectively."
Concentrix’ deep expertise in data, technology, and AI capabilities, along with its commitment to leveraging leading-edge technologies while maintaining a flexible, client-centric approach empowers the company to continue improving and developing AI-based, tailor made B2B sales tools and processes to better serve its people and clients. For more information on Concentrix’ B2B sales services, see the Everest Group report.
About Everest Group
Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at www.everestgrp.com.
About us: Powering a World That Works
Concentrix Corporation (NASDAQ: CNXC), a Fortune 500® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit concentrix.com to learn more.
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Safe Harbor Statement
This news release includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements include, but are not limited to, statements regarding the company’s capabilities and positioning to deliver business outcomes and solve challenges for its clients, the potential benefits, including sales gains, associated with use of the company’s artificial intelligence and other technologies, and statements that include words such as believe, expect, may, will, provide, could and should and other similar expressions. These forward-looking statements are inherently uncertain and involve substantial risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Risks and uncertainties include, among other things, risks related to the company’s ability to successfully execute its strategy, competitive conditions in the company’s industry, and other factors contained in the Company’s Annual Report on Form 10-K for the fiscal year ended November 30, 2023 filed with the Securities and Exchange Commission and subsequent SEC filings. We do not undertake a duty to update forward-looking statements, which speak only as of the date on which they are made.
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FAQ
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