Concentrix Named a Leader in Everest Group’s Trust and Safety Services PEAK Matrix® Assessment for Fifth Consecutive Year
Concentrix (NASDAQ: CNXC) has been named a Leader in Everest Group's Trust and Safety Services PEAK Matrix® Assessment 2025 for the fifth consecutive year. The company ranked third in Market Impact and fourth in Vision and Capability among 28 providers evaluated.
The assessment highlights Concentrix's strengths in integrated AI support services, particularly in helping clients train and manage AI models. The company was specifically recognized for implementing a new wellness model that uses intelligent systems to monitor moderator well-being and streamline support across global teams.
Key achievements include:
- Comprehensive trust and safety services across industries and geographies
- Technology investments in annotation, labelling, content moderation, and identity verification
- Policy and regulatory support services for enterprises
- Implementation of an advanced wellness model combining human-centered experiences with AI optimization
Concentrix (NASDAQ: CNXC) è stata nominata Leader nella valutazione Trust and Safety Services PEAK Matrix® 2025 di Everest Group per il quinto anno consecutivo. L'azienda si è classificata terza per Impatto sul Mercato e quarta per Visione e Capacità tra 28 fornitori valutati.
La valutazione mette in evidenza i punti di forza di Concentrix nei servizi di supporto integrati basati sull'IA, in particolare nell'assistere i clienti nella formazione e gestione dei modelli di intelligenza artificiale. L'azienda è stata riconosciuta in modo specifico per l'implementazione di un nuovo modello di benessere che utilizza sistemi intelligenti per monitorare il benessere dei moderatori e ottimizzare il supporto tra i team globali.
Risultati chiave includono:
- Servizi completi di trust and safety in diversi settori e aree geografiche
- Investimenti tecnologici in annotazione, etichettatura, moderazione dei contenuti e verifica dell'identità
- Servizi di supporto normativo e di policy per le imprese
- Implementazione di un modello avanzato di benessere che combina esperienze umane con ottimizzazione tramite IA
Concentrix (NASDAQ: CNXC) ha sido nombrada Líder en la evaluación Trust and Safety Services PEAK Matrix® 2025 de Everest Group por quinto año consecutivo. La compañía ocupó el tercer lugar en Impacto en el Mercado y el cuarto en Visión y Capacidad entre 28 proveedores evaluados.
La evaluación destaca las fortalezas de Concentrix en servicios integrados de soporte con IA, especialmente en ayudar a los clientes a entrenar y gestionar modelos de inteligencia artificial. La empresa fue reconocida específicamente por implementar un nuevo modelo de bienestar que utiliza sistemas inteligentes para monitorear el bienestar de los moderadores y agilizar el soporte en equipos globales.
Logros clave incluyen:
- Servicios integrales de confianza y seguridad en diversas industrias y regiones
- Inversiones tecnológicas en anotación, etiquetado, moderación de contenido y verificación de identidad
- Servicios de apoyo en políticas y regulaciones para empresas
- Implementación de un modelo avanzado de bienestar que combina experiencias centradas en el humano con optimización mediante IA
Concentrix (NASDAQ: CNXC)는 에베레스트 그룹의 2025년 Trust and Safety Services PEAK Matrix® 평가에서 5년 연속 리더로 선정되었습니다. 28개 평가 업체 중 시장 영향력 부문에서 3위, 비전 및 역량 부문에서 4위를 차지했습니다.
이번 평가는 통합 AI 지원 서비스 분야에서 Concentrix의 강점을 부각시키며, 특히 고객이 AI 모델을 교육하고 관리하는 데 도움을 준 점을 강조했습니다. 회사는 지능형 시스템을 활용해 중재자의 웰빙을 모니터링하고 글로벌 팀 간 지원을 효율화하는 새로운 웰니스 모델을 도입한 점에서 특별히 인정받았습니다.
주요 성과는 다음과 같습니다:
- 산업 및 지역 전반에 걸친 포괄적인 신뢰 및 안전 서비스
- 주석, 라벨링, 콘텐츠 중재, 신원 확인 분야의 기술 투자
- 기업을 위한 정책 및 규제 지원 서비스
- 인간 중심 경험과 AI 최적화를 결합한 고급 웰니스 모델 구현
Concentrix (NASDAQ : CNXC) a été désigné Leader dans l'évaluation Trust and Safety Services PEAK Matrix® 2025 du Everest Group pour la cinquième année consécutive. L'entreprise s'est classée troisième pour l'Impact sur le Marché et quatrième pour la Vision et la Capacité parmi 28 fournisseurs évalués.
L'évaluation met en avant les points forts de Concentrix dans les services de support intégrés basés sur l'IA, notamment en aidant les clients à entraîner et gérer des modèles d'intelligence artificielle. La société a été spécifiquement reconnue pour la mise en place d'un nouveau modèle de bien-être utilisant des systèmes intelligents pour surveiller le bien-être des modérateurs et optimiser le support au sein des équipes globales.
Réalisations clés :
- Services complets de confiance et sécurité à travers différents secteurs et zones géographiques
- Investissements technologiques dans l'annotation, le marquage, la modération de contenu et la vérification d'identité
- Services d'accompagnement en politiques et réglementations pour les entreprises
- Mise en œuvre d'un modèle avancé de bien-être combinant expériences centrées sur l'humain et optimisation par IA
Concentrix (NASDAQ: CNXC) wurde zum fünften Mal in Folge als Leader im Everest Group Trust and Safety Services PEAK Matrix® Assessment 2025 ausgezeichnet. Das Unternehmen belegte den dritten Platz im Bereich Markteinfluss und den vierten Platz in Vision und Fähigkeit unter 28 bewerteten Anbietern.
Die Bewertung hebt die Stärken von Concentrix in integrierten KI-Support-Diensten hervor, insbesondere bei der Unterstützung von Kunden beim Training und Management von KI-Modellen. Das Unternehmen wurde speziell für die Implementierung eines neuen Wellness-Modells anerkannt, das intelligente Systeme nutzt, um das Wohlbefinden der Moderatoren zu überwachen und die Unterstützung in globalen Teams zu optimieren.
Wichtige Erfolge umfassen:
- Umfassende Trust- und Safety-Dienste über verschiedene Branchen und Regionen hinweg
- Technologische Investitionen in Annotation, Kennzeichnung, Inhaltsmoderation und Identitätsprüfung
- Unterstützungsdienste für Unternehmensrichtlinien und regulatorische Anforderungen
- Implementierung eines fortschrittlichen Wellness-Modells, das menschzentrierte Erfahrungen mit KI-Optimierung kombiniert
- Maintained leadership position in Trust and Safety Services for 5 consecutive years
- Ranked 3rd in Market Impact and 4th in Vision and Capability among 28 providers
- Successfully expanded service offerings with AI integration and wellness technologies
- Strong market presence across industries, buyer sizes, and geographies
- None.
Company recognized for strong market impact, advanced AI support services, and commitment to protecting digital platforms worldwide
NEWARK, Calif., April 22, 2025 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced that leading research firm Everest Group has positioned the company as a Leader in its Trust and Safety Services PEAK Matrix® Assessment 2025 for a fifth consecutive year, recognizing its market impact on the industry and ability to deliver services successfully.
The assessment evaluates leading trust and safety providers that offer services designed to protect online platforms from bad actors and harmful content. Among 28 providers assessed for the 2025 report, Concentrix ranked third overall for Market Impact and fourth for Vision and Capability, reinforcing its strong position as one of the top-performing companies in the industry.
The report highlights Concentrix’ focus on integrated AI support as a key strength and growth area, particularly its work in helping clients train and manage AI models through a range of offered trust and safety services. The company was especially recognized for its new wellness model designed to enhance moderator care at scale using intelligent systems to monitor well-being, streamline support, and foster long-term mental health wellness and resilience across its global teams.
“Concentrix serves Trust & Safety clients across the value chain and across industries, buyer sizes, and geographies,” says Abhijnan Dasgupta, Practice Director, Everest Group. “Concentrix has made technology investments focused on areas such as annotation, labelling, content moderation, wellness, identity verification, and analytics through both internal development and partnerships to complement its human moderation offerings. It continues to offer policy and regulatory support to enterprises, including operational support for policy planning and regulatory consulting support. Further, it also launched a new wellness model combining human-centered experiences, health technology for efficiency, and data and analytics with AI for optimization. These factors have contributed to Concentrix strengthening its positioning as a Leader in Everest Group’s Trust and Safety Services PEAK Matrix® 2025.”
“Enterprises today face growing challenges when it comes to ensuring the safety and integrity of online digital platforms. Whether it’s moderating content, enforcing policy, or enabling safe deployment of Gen AI models, the demand for trusted partners in this space continues to grow,” said Axel Mouquet, Senior Vice President, Global Practices at Concentrix. “We’ve worked for years to build a deep foundation and expand our domain expertise in the trust and safety space, and Everest Group’s recognition is validation of both our long-term commitments and investments that support and empower our clients, guiding them to navigate the ever-changing online landscape with confidence.”
For more information on Concentrix’ trust and safety services, see the Everest Group report.
About us: Powering a World That Works
Concentrix Corporation (NASDAQ: CNXC), a Fortune 500® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit concentrix.com to learn more.
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Licensed extracts taken from Everest Group’s PEAK Matrix® Reports, may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
About Everest Group
Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at www.everestgrp.com.
FAQ
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