Concentrix Launches Agentic Operating Framework™ to Help Enterprises Solve Key Issues Behind Failed AI Deployments

Rhea-AI Summary

Concentrix (NASDAQ: CNXC) has launched its Agentic Operating Framework, a comprehensive solution designed to address common AI implementation failures in enterprises. The framework combines consulting capabilities with cutting-edge technologies to transform AI pilots into operational successes.

The solution includes AI readiness assessment, strategy development, brand-aligned language models, and monitoring services. Early success includes helping a North American airline achieve $150M in potential new revenue and $45.8M in cost-saving ROI through automation and CX redesign.

The framework leverages Concentrix's technology-agnostic approach, incorporating strategic partnerships and proprietary iX suite of products to deliver end-to-end AI implementation capabilities.

Positive

• Framework demonstrated success with early adopters, generating $150M revenue potential and $45.8M cost savings for an airline client
• Company leverages proven expertise in implementing AI at scale across global operations
• Technology-agnostic approach allows flexibility in implementation and integration

Negative

• None.

Insights

AI and Technology Strategy Analyst

Concentrix's new AI framework addresses enterprise deployment challenges with proven revenue and cost-saving potential for clients.

Concentrix has strategically positioned itself in the high-growth enterprise AI market with its new Agentic Operating Framework, addressing a critical gap in the industry where many AI implementations fail to move beyond pilot stages. This framework represents a significant competitive differentiation by combining technological capabilities with consulting expertise—essentially offering a comprehensive solution rather than fragmented tools.

The company is leveraging its established expertise in customer experience to create an end-to-end AI implementation approach that encompasses readiness assessment, strategy development, custom language models, and ongoing monitoring. Their technology-agnostic approach allows flexibility while their proprietary iX suite provides unique capabilities.

The case study with a North American airline demonstrates tangible financial impact: $150 million in potential new revenue and $45.8 million in cost savings. These metrics provide credibility to Concentrix's claims and showcase the framework's potential return on investment.

What sets this offering apart is its focus on holistic business process transformation rather than isolated AI deployments. By addressing common enterprise challenges like data silos and process integration, Concentrix is targeting the underlying reasons why many AI initiatives fail to scale.

This launch represents a strategic evolution for Concentrix beyond traditional customer experience services into higher-value AI transformation consulting and implementation services—a market with stronger growth prospects and potentially higher margins than their core business.

NEWARK, Calif., Sept. 18, 2025 (GLOBE NEWSWIRE) -- Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced the launch of its Agentic Operating Framework, optimized to help enterprises overcome the common problems behind the widespread AI pilot failures in businesses today.

Building on decades of expertise earned by helping the world’s best brands create differentiated customer experiences, the Agentic Operating Framework combines cutting-edge technologies with deep consulting capabilities to move AI from failed pilots to real operational impact.

The Framework delivers a full ecosystem of agentic AI services—from readiness and strategy to brand-aligned language models, agentic engineering, data management, and monitoring— integrating Concentrix’ technology-agnostic approach with strategic partners and proprietary iX suite of products. Agentic Value Maps™ pinpoint and prioritize the highest-value opportunities for human and AI collaboration to help clients scale AI with confidence, aligned for growth and performance.

Unlike typical AI solutions that stop at bots or tools, Concentrix’ Framework opens up new end-to-end planning capabilities that address the big picture, intelligently transforming overall business processes with AI integrations at the core. With expert guidance and agentic AI that can work independently or alongside humans, the Framework helps clients break down data silos, set clear outcomes, build the right processes, and equip teams with the skills and trust they need to succeed.

Concentrix has worked with early adopter clients to turn AI potential into measurable outcomes, including a leading North American airline where a customer experience (CX) strategy assessment led to an agentic AI transformation roadmap that maintained the airline’s human-touch approach while unlocking $150M in potential new revenue and $45.8M in cost-saving ROI through automation and CX redesign.

“Concentrix is among the few organizations to successfully use AI and automation at scale, both across our own global operations, and for many of our clients. While many enterprises are struggling to get pilot projects off the ground, Concentrix is helping clients shift from just implementing technology to fully operational AI,” said Ryan Peterson, EVP and Chief Product Officer at Concentrix. “Businesses want repeatable, scalable paths to outcomes and through the technology and services in our agentic framework, our experts design, build and run a playbook that delivers.”

Learn more about the Agentic Operating Framework, available globally, today.

About us: Powering a World That Works
Concentrix Corporation (NASDAQ: CNXC), a Fortune 500^® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit concentrix.com to learn more. 

Media Contact:
Marketing & Communications
Concentrix Corporation
media@concentrix.com

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Safe Harbor Statement
This news release includes forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Forward-looking statements include, but are not limited to, statements regarding the company’s capabilities and positioning to deliver business outcomes and solve challenges for its clients, including AI deployment successes, operational impacts, revenue growth, and return on investment, and statements that include words such as believe, expect, may, will, provide, could and should and other similar expressions. These forward-looking statements are inherently uncertain and involve substantial risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Risks and uncertainties include, among other things, risks related to the company’s ability to successfully execute its strategy, competitive conditions in the company’s industry, and other factors contained in the Company’s Annual Report on Form 10-K for the fiscal year ended November 30, 2024 filed with the Securities and Exchange Commission and subsequent SEC filings. We do not undertake a duty to update forward-looking statements, which speak only as of the date on which they are made.

Copyright © 2025 Concentrix Corporation and its subsidiaries. All rights reserved. Concentrix, the Concentrix logo, and all other Concentrix company, product and services word and design marks and slogans are trademarks or registered trademarks of Concentrix Corporation and its subsidiaries. Other names and marks are the property of their respective owners. All rights reserved.

FAQ

What is Concentrix's Agentic Operating Framework and when was it launched?

Concentrix's Agentic Operating Framework, launched on September 18, 2025, is a comprehensive solution that helps enterprises implement AI successfully by combining consulting capabilities with cutting-edge technologies, addressing common causes of AI pilot failures.

How much ROI did Concentrix's framework generate for the airline client?

The framework helped a North American airline identify $150M in potential new revenue and $45.8M in cost-saving ROI through automation and customer experience redesign.

What services does CNXC's Agentic Operating Framework include?

The framework includes AI readiness assessment, strategy development, brand-aligned language models, agentic engineering, data management, monitoring services, and Agentic Value Maps™ for identifying high-value AI collaboration opportunities.

Who is leading the Agentic Operating Framework initiative at Concentrix?

Ryan Peterson, EVP and Chief Product Officer at Concentrix, is leading the initiative, emphasizing the company's success in implementing AI at scale across global operations.

How does Concentrix's framework differ from typical AI solutions?

Unlike typical AI solutions focused only on bots or tools, Concentrix's framework provides end-to-end planning capabilities that transform entire business processes with AI integrations at the core, including data silo elimination and team enablement.