CenterPoint Energy Focuses Hurricane Francine Response to Support for Natural Gas Customers in Louisiana and Mississippi

Rhea-AI Summary

CenterPoint Energy is focusing its Hurricane Francine response efforts on supporting nearly 400,000 natural gas customers in Louisiana and Mississippi. The company has mobilized personnel and resources to assist these areas, while transitioning electric operations in the Greater Houston area back to normal. Key actions include:

1. Readying Texas-based natural gas personnel for deployment
2. Releasing 1,500 frontline mutual aid workers to other utilities
3. Finishing storm-related vegetation management in Houston
4. Coordinating with government officials
5. Conducting outreach to critical care customers
6. Preparing for damage assessment and patrols

CenterPoint emphasizes safety measures for natural gas customers, including not turning off gas at the meter, being alert for gas smells, and proper post-flood inspections.

Positive

• Mobilization of resources and personnel to support 400,000 natural gas customers in Louisiana and Mississippi
• Release of 1,500 frontline mutual aid workers to assist other utilities in more impacted areas
• Proactive vegetation management with 1,300 crews in the Greater Houston area
• Enhanced customer communication through social media and other platforms
• Implementation of additional call center staffing to handle higher call volumes

Negative

• Potential disruption to natural gas services in Louisiana and Mississippi due to Hurricane Francine
• Possible safety risks for customers in affected areas
• Increased operational costs due to emergency response measures

Insights

Emergency Management Specialist

CenterPoint Energy's response to Hurricane Francine demonstrates a proactive and comprehensive approach to natural gas safety and service continuity. The company's focus on its 400,000 customers in Louisiana and Mississippi shows a strategic prioritization based on the storm's projected path.

Key points include:

• Mobilization of Texas-based personnel to support the 480 workers in Louisiana and 200 in Mississippi, indicating robust resource allocation.
• Release of 1,500 frontline mutual aid workers to assist other utilities, showcasing industry collaboration.
• Continuation of vegetation management with 1,300 crews, prioritizing high-risk areas.
• Extensive customer communication, including outreach to 3,000+ critical care customers.

These actions reflect a well-coordinated emergency response plan, balancing customer safety with operational efficiency. The company's preparedness and flexibility in resource allocation are commendable, potentially minimizing service disruptions and enhancing public safety during the hurricane.

Utility Industry Analyst

CenterPoint Energy's hurricane response strategy reveals several noteworthy aspects from a utility industry perspective:

• Multi-state coordination: The company's ability to manage resources across Texas, Louisiana and Mississippi demonstrates operational agility.
• Mutual aid optimization: By releasing 1,500 workers to other utilities, CenterPoint shows efficient resource allocation and industry solidarity.
• Technology integration: The use of a cloud-based Outage Tracker and Power Alert Service® indicates investment in customer-centric digital solutions.
• Proactive vegetation management: Deploying 1,300 crews for high-risk vegetation work showcases a preventative approach to potential outages.

This comprehensive strategy likely enhances CenterPoint's resilience and reliability metrics, potentially leading to improved regulatory outcomes and customer satisfaction. The focus on natural gas safety also mitigates risks associated with storm-related incidents, which could have financial and reputational benefits for the company.

Company urges its nearly 400,000 natural gas customers in Louisiana and Mississippi to take additional safety measures; electric preparedness and response work in the Greater Houston area transitions back to normal operations

• Emergency Operations Centers remain activated in response to the potential impacts of Hurricane Francine on gas customers in Louisiana and Mississippi.
• CenterPoint Energy Texas-based natural gas personnel are ready to be deployed to Louisiana and Mississippi to support any natural gas restoration work.
• CenterPoint has released all 1,500 additional distribution frontline, mutual aid workers in the Greater Houston area and made them available to other utilities in areas of the Gulf Coast more likely to be impacted.
• More than 1,300 vegetation management crews will continue to trim and remove high-risk vegetation in the Greater Houston area today, of which, the 700 additional mutual assistance vegetation management personnel will be released tomorrow to support the needs of other utilities.

HOUSTON, Sept. 11, 2024 /PRNewswire/ -- With Hurricane Francine's expected landfall today, CenterPoint Energy continues to actively monitor and focus its response efforts on nearly 400,000 natural gas customers that could be impacted across Louisiana and Mississippi. The company is coordinating closely with emergency agency partners and has mobilized natural gas personnel, resources and support as part of its overall response efforts. Given the current state of the storm tracking away from the Greater Houston area, the company has made 1,500 distribution frontline, mutual aid workers, available to other utilities in areas more likely to be impacted.

"We remain vigilant as Hurricane Francine draws closer, and our focus is on supporting all of our nearly 400,000 natural gas customers in Mississippi and Louisiana. We continue to urge our customers in the path of the storm to take the necessary safety and preparation steps to keep themselves and their loved ones safe," said Bo Murphy, CenterPoint's Vice President of Louisiana and Mississippi Natural Gas.

"As the storm has tracked away from Greater Houston, we have transitioned our electric work in Greater Houston back to normal operations. We're staying in close contact with our utility peers in Louisiana and Mississippi and will make our frontline distribution workers available for mutual assistance based on their needs," said Darin Carroll, Senior Vice President of Electric Business.

Preparedness Actions in Louisiana, Mississippi and Texas
The steps the company is taking to prepare and respond to Hurricane Francine include:

• Readying Texas-based natural gas personnel to support colleagues in LA and MS: Secured Texas-based natural gas personnel to be deployed to support the company's nearly 480-member natural gas workforce in Louisiana and its nearly 200-member workforce in Mississippi and any necessary storm-related natural gas work in those states.
• Released all 1,500 frontline mutual aid workers: Made available all additional distribution frontline, mutual aid workers secured for the Greater Houston area to other more-impacted utilities to the east.
• Finishing storm-related vegetation management work in Greater Houston area: 1,300 vegetation management personnel will continue their work today, focusing on executing high-risk vegetation work with the intention to release the 700 mutual aid vegetation management personnel tomorrow based on the needs of other utilities in the path of the storm.
• Coordinating with government officials: Providing regular updates to federal, state, county and city officials to communicate company's pre-storm activities and readiness posture and provide critical updates.
• Conducting outreach to Critical Care Residential and Chronic Care customers: Conducted outreach to all 3,000+ identified Critical Care Residential and Chronic Care electric customers by email, phone or text.
• Sharing customer communications: Shared safety and preparedness actions with CenterPoint customers across social media and other platforms to help keep customers informed and prepared.
• Organizing additional call center staffing: Secured additional call center staff to handle a higher volume of calls during the storm and limit wait times.
• Preparing to conduct patrols and assess damage: CenterPoint crews will be deployed across its service territory to assess damage and, in the case of natural gas customers, shut-off natural gas in areas of severe flooding for safety.

Responding to Potential Impacts Across Service Territory
The company is continuing to carefully monitor Hurricane Francine and taking immediate preparedness actions to support its natural gas customers in impacted states, including nearly 250,000 customers in Louisiana and more than 135,000 in Mississippi.

Safety Tips for Natural Gas Customers
CenterPoint is reminding customers to stay safe prior to, during and after Tropical Storm Francine by following these natural gas safety tips:

• Do not turn off your natural gas service at the meter in advance of the storm; doing so could allow water to enter the natural gas lines should flooding occur. If you wish to discontinue gas service, turn off the natural gas at each appliance.
• Always be alert for the smell of natural gas. If you smell natural gas, leave the area immediately on foot and tell others to leave, too.
• If you smell natural gas, do not turn the lights on or off, smoke, strike a match, use a cell phone or operate anything that might cause a spark, including a flashlight or a generator.
• Do not attempt to turn natural gas valves on or off. Once safely away from the area, call 1-888-876-5786 and CenterPoint will send a trained service technician.
• If your home is flooded, call a licensed plumber or natural gas appliance technician to inspect your appliances and gas piping to make sure they are in good operating condition before calling CenterPoint to reconnect service. This includes outdoor natural gas appliances including pool heaters, gas grills and gas lights.
• If you are planning any digging or clearing as part of your pre- or post-hurricane activities, please call 811, the nationwide Call Before You Dig number, to locate underground natural gas lines and other underground utility lines.
• Be aware of where your natural gas meter is located. As debris is put out for heavy trash pickup, make sure it is placed away from the meter. In many areas the meter may be located near the curb. If debris is near a natural gas meter, the mechanized equipment used by trash collectors could pull up the meter, damaging it and causing a potentially hazardous situation. If this happens, leave the area immediately and call CenterPoint at 1-888-876-5786.

CenterPoint Encourages All Customers to Have a Plan to Stay Safe
CenterPoint is encouraging all of its customers to prepare and have a plan to stay safe during Hurricane Francine. Customers can get storm-related electric, natural gas and flooding safety tips at CenterPointEnergy.com/StormCenter. Additional preparations best practices are available at Ready.gov.

Important Information for Electric Customers
While the Greater Houston area is not expected to be impacted by Hurricane Francine, storms are unpredictable, conditions can change rapidly and storm-related outages could occur. CenterPoint electric customers are encouraged to enroll in the company's Power Alert Service® to receive outage details, estimated restoration times and customer-specific restoration updates via phone call, text or email. Customers can also stay up-to-date on outages with CenterPoint's new and improved, cloud-based Outage Tracker, which allows customers to see outages by county, city and zip code. The new tracker is capable of handling increased traffic during storms and is ADA- and mobile-friendly.

For the latest updates, follow CenterPoint on X (formerly Twitter) for real-time updates. For more information and other resources, visit CenterPointEnergy.com/NaturalGasSafety.

About CenterPoint Energy, Inc.
As the only investor-owned electric and gas utility based in Texas, CenterPoint Energy, Inc. (NYSE: CNP) is an energy delivery company with electric transmission and distribution, power generation and natural gas distribution operations that serve more than 7 million metered customers in Indiana, Louisiana, Minnesota, Mississippi, Ohio and Texas. With approximately 9,000 employees, CenterPoint Energy and its predecessor companies have been in business for more than 150 years. For more information, visit CenterPointEnergy.com.

For more information, contact:
Communications
Media.Relations@CenterPointEnergy.com

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SOURCE CenterPoint Energy

FAQ

How many natural gas customers could be impacted by Hurricane Francine in Louisiana and Mississippi for CNP?

CenterPoint Energy (CNP) reports that nearly 400,000 natural gas customers in Louisiana and Mississippi could potentially be impacted by Hurricane Francine.

What safety measures is CenterPoint Energy (CNP) recommending for natural gas customers during Hurricane Francine?

CenterPoint Energy (CNP) advises customers not to turn off gas at the meter, to be alert for gas smells, avoid using anything that could cause a spark if gas is detected, and to have appliances inspected by professionals if flooding occurs.

How many additional workers has CenterPoint Energy (CNP) released to assist other utilities for Hurricane Francine?

CenterPoint Energy (CNP) has released all 1,500 additional distribution frontline, mutual aid workers from the Greater Houston area to support other utilities in areas more likely to be impacted by Hurricane Francine.

What steps is CenterPoint Energy (CNP) taking to prepare for Hurricane Francine in September 2024?

CenterPoint Energy (CNP) is readying Texas-based personnel for deployment, releasing mutual aid workers, finishing vegetation management, coordinating with officials, conducting customer outreach, enhancing call center staffing, and preparing for damage assessment and patrols.