Conduent Highlights How to Advance the Digital Customer Experience with a Human Touch at CCW Nashville

Rhea-AI Summary

Conduent Incorporated (Nasdaq: CNDT) will host an interactive panel on customer experience at the Customer Contact Week conference in Nashville on October 13, 2022. The discussion, titled “How to Enable the Human Side of Digital,” will focus on integrating empathy and technology to enhance customer interactions. Conduent, alongside client Groupon (Nasdaq: GRPN), will share insights and findings from its 2022 State of Customer Experience Report. Conduent aims to showcase its CXNow service, demonstrating significant cost savings and improved customer service metrics.

Positive

• Showcasing innovative strategies to enhance customer experience.
• 40% cost savings reported while maintaining high-quality service.
• 30% reduction in call center inquiries through automation.
• 75% reduction in call backlog utilizing speech analytics.

Negative

• None.

Interactive panel discussion to feature a spectrum of scenarios from a client perspective

FLORHAM PARK, N.J., Oct. 12, 2022 (GLOBE NEWSWIRE) -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business process solutions company, will host an interactive discussion on customer experience (CX) at the Customer Contact Week (CCW) conference in Nashville, Tenn., on October 13. The session, “How to Enable the Human Side of Digital,” will feature the provider perspective from Conduent and business point of view from Conduent client Groupon (Nasdaq: GRPN).

The scenario-based, interactive session will address how to bring empathy and the human touch into the customer experience, while employing technology and processes to deliver exceptional service.

Ryan Collins, Vice President, Delivery Management, Customer Experience Management from Conduent will be joined by Francisco Toledo, Director of Global Operations from Groupon, to talk about the improved business outcomes and customer interactions they’ve seen from enhanced customer engagement. As part of the conversation, Conduent will share recent findings on the importance of empathy in customer service from its 2022 State of Customer Experience Report.

“Every interaction between a consumer and a brand is an opportunity to either build loyalty or to create a negative perception. Conduent’s leaders in CX have identified the approaches, skills, and technologies that global brands can employ to create powerful customer engagements,” said Jeff Weiner, Vice President and General Manager of Customer Experience Management at Conduent. “By delivering human-centric, omnichannel customer experiences throughout the consumer life cycle, brands can develop a richer relationship with customers that ultimately translates to loyalty and positive upsides to the business.”

The Conduent CX team will be in Booth 217 to discuss how improving customer experience translates into real and positive business outcomes. Conduent will be showcasing CXNow, a CX as a Service solution that provides companies, ranging from midsized to large enterprise, a proven combination of people, proprietary processes and platforms to drive ROI in customer service. Conduent’s contact center services have demonstrable results, including:

• 40% cost savings while delivering lower call handle times and high quality.
• 30% reduction in call center inquiries utilizing automated solutions.
• 75% reduction in call backlog leveraging speech analytics.
  

About Conduent
Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through our dedicated people, processes, and technologies, Conduent solutions and services enhance customer experience, increase efficiencies, reduce costs, and improve performance for most Fortune 100 companies and more than 500 government entities. Whether it’s touching three out of every four health insured lives and delivering 45% of SNAP payments in the U.S., or enabling 1.3 billion customer service interactions and empowering 10 million employees through HR services worldwide, Conduent services and solutions interact with millions of people every day and move our clients’ operations forward. Learn more at https://www.conduent.com.

Media Contact:
Lisa Patterson, Conduent, +1-816-305-4421, lisa.patterson@conduent.com 

Investor Relations Contacts:
Giles Goodburn, Conduent, +1-203-216-3546, ir@conduent.com

Note: To receive RSS news feeds, visit www.news.conduent.com. For open commentary, industry perspectives and views, visit http://twitter.com/Conduent, http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent.

Trademarks
Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

 

FAQ

What is Conduent's role in the Customer Contact Week conference?

Conduent will host a panel discussion on improving customer experience with technology and empathy.

When is Conduent's panel discussion taking place?

The panel discussion is scheduled for October 13, 2022.

What insights will Conduent share during the conference?

Conduent will discuss findings from its 2022 State of Customer Experience Report.

How does Conduent's CXNow service benefit companies?

CXNow provides a proven combination of people and processes aimed at driving ROI in customer service.

Who will be featured alongside Conduent in the discussion?

Francisco Toledo from Groupon will participate in the discussion.