Conduent Introduces Conni, the New GenAI Virtual Assistant for Companies and Government Agencies
Conduent (NASDAQ: CNDT) has launched Conni, a new GenAI virtual assistant powered by Microsoft Azure OpenAI Service. The AI assistant will be integrated into multiple Conduent platforms, with its first implementation in the Life@Work® Connect Experience Platform, a centralized portal for employee benefits management.
Conni is designed to help employees navigate their benefits using natural language, providing personalized answers about health and wealth benefits, facilitating access to resources for life events, and managing health savings accounts. The system works within a secure closed environment and can seamlessly transition users to live support when needed.
The platform integrates with other AI-driven features like JellyVision and TALON, consolidating data from various sources to offer interactive content and guided recommendations for employee benefits management.
Conduent (NASDAQ: CNDT) ha lanciato Conni, un nuovo assistente virtuale GenAI alimentato dal Microsoft Azure OpenAI Service. L'assistente AI sarà integrato in molteplici piattaforme Conduent, con la sua prima implementazione nella piattaforma Life@Work® Connect Experience, un portale centralizzato per la gestione dei benefici per i dipendenti.
Conni è progettato per aiutare i dipendenti a navigare nei loro benefici utilizzando un linguaggio naturale, fornendo risposte personalizzate riguardo ai benefici legati alla salute e alla ricchezza, facilitando l'accesso a risorse per eventi della vita e gestendo i conti di risparmio per la salute. Il sistema opera all'interno di un ambiente chiuso e sicuro e può passare senza problemi gli utenti al supporto dal vivo quando necessario.
La piattaforma si integra con altre funzionalità basate su IA come JellyVision e TALON, consolidando dati da varie fonti per offrire contenuti interattivi e raccomandazioni guidate per la gestione dei benefici dei dipendenti.
Conduent (NASDAQ: CNDT) ha lanzado Conni, un nuevo asistente virtual GenAI impulsado por el Microsoft Azure OpenAI Service. El asistente de IA estará integrado en múltiples plataformas de Conduent, con su primera implementación en la plataforma Life@Work® Connect Experience, un portal centralizado para la gestión de beneficios para empleados.
Conni está diseñado para ayudar a los empleados a navegar por sus beneficios utilizando un lenguaje natural, proporcionando respuestas personalizadas sobre beneficios de salud y riqueza, facilitando el acceso a recursos para eventos de la vida y gestionando cuentas de ahorros de salud. El sistema opera dentro de un entorno cerrado y seguro y puede hacer la transición sin problemas a soporte en vivo cuando sea necesario.
La plataforma se integra con otras funciones impulsadas por IA como JellyVision y TALON, consolidando datos de diversas fuentes para ofrecer contenido interactivo y recomendaciones guiadas para la gestión de beneficios de empleados.
Conduent (NASDAQ: CNDT)는 Microsoft Azure OpenAI Service를 기반으로 한 새로운 GenAI 가상 비서 Conni를 출시했습니다. 이 AI 비서는 여러 Conduent 플랫폼에 통합될 예정이며, 첫 번째 구현은 직원 복리후생 관리를 위한 중앙 포털인 Life@Work® Connect Experience 플랫폼입니다.
Conni는 직원들이 자연어를 사용하여 복리후생을 탐색하는 데 도움을 주도록 설계되었으며, 건강 및 재정 복리후생에 대한 개인 맞춤형 답변을 제공하고, 생활 사건에 대한 자원 접근을 용이하게 하며, 건강 저축 계좌를 관리합니다. 이 시스템은 안전한 폐쇄 환경 내에서 운영되며 필요할 경우 사용자들을 실시간 지원으로 원활하게 전환할 수 있습니다.
이 플랫폼은 JellyVision 및 TALON과 같은 다른 AI 기반 기능과 통합되어 다양한 출처의 데이터를 통합하여 직원 복리후생 관리에 대한 대화형 콘텐츠와 가이드 추천을 제공합니다.
Conduent (NASDAQ: CNDT) a lancé Conni, un nouvel assistant virtuel GenAI alimenté par le Microsoft Azure OpenAI Service. L'assistant IA sera intégré dans plusieurs plateformes Conduent, avec sa première mise en œuvre dans la plateforme Life@Work® Connect Experience, un portail centralisé pour la gestion des avantages des employés.
Conni est conçu pour aider les employés à naviguer dans leurs avantages en utilisant un langage naturel, en fournissant des réponses personnalisées concernant les avantages en matière de santé et de richesse, en facilitant l'accès aux ressources pour les événements de la vie, et en gérant les comptes d'épargne santé. Le système fonctionne dans un environnement sécurisé et fermé et peut sans problème passer les utilisateurs à un support en direct si nécessaire.
La plateforme s'intègre à d'autres fonctions alimentées par l'IA, telles que JellyVision et TALON, consolidant des données provenant de diverses sources pour offrir un contenu interactif et des recommandations guidées pour la gestion des avantages des employés.
Conduent (NASDAQ: CNDT) hat Conni eingeführt, einen neuen GenAI-virtuellen Assistenten, der vom Microsoft Azure OpenAI Service betrieben wird. Der KI-Assistent wird in mehrere Conduent-Plattformen integriert, beginnend mit seiner ersten Implementierung in der Life@Work® Connect Experience Plattform, einem zentralen Portal für das Management von Mitarbeiterbenefits.
Conni ist so konzipiert, dass es Mitarbeitern hilft, sich in ihren Benefits mithilfe natürlicher Sprache zurechtzufinden, personalisierte Antworten zu Gesundheits- und Wohlstandsbenefits zu geben, den Zugang zu Ressourcen für Lebensereignisse zu erleichtern und Gesundheitsersparniskonten zu verwalten. Das System arbeitet in einer sicheren, geschlossenen Umgebung und kann bei Bedarf nahtlos zu einem Live-Support wechseln.
Die Plattform integriert sich mit anderen KI-gestützten Funktionen wie JellyVision und TALON und konsolidiert Daten aus verschiedenen Quellen, um interaktive Inhalte und geführte Empfehlungen für das Management von Mitarbeiterbenefits anzubieten.
- Integration of advanced GenAI technology into existing platforms
- Potential for improved operational efficiency and cost reduction
- Enhancement of customer experience through personalized AI assistance
- None.
Insights
Conduent's introduction of Conni marks a significant step in enterprise AI adoption, though its impact on the company's financial performance requires careful analysis. The integration with Microsoft Azure OpenAI Service positions Conduent strategically in the growing
Key strategic implications include:
- The deployment in Life@Work® Connect creates a competitive advantage in the HR benefits management space, where automation could reduce operational costs by
20-30% - Natural language processing capabilities address a critical pain point in benefits administration, potentially reducing support ticket volume and associated costs
- Integration with existing platforms like JellyVision and TALON demonstrates a cohesive tech stack strategy, enhancing platform stickiness
However, investors should consider several factors:
- Implementation and training costs could impact near-term margins
- Success depends on user adoption rates and measurable efficiency gains
- Competition from established HR tech players and new AI-first solutions could pressure market share
While the technology shows promise, the revenue impact will likely materialize gradually as clients integrate and scale the solution across their operations. The true value proposition lies in Conduent's ability to leverage Conni to retain existing clients and attract new ones in the competitive business solutions market.
Conni will be integrated into multiple Conduent platforms to boost clients’ productivity, enhance quality, and elevate customer experience
“We will continue to embed AI and generative AI within our solutions to drive functionality. New features like Conni build on Conduent’s strategy of integrating advanced technologies, such as automation, machine learning, and digitalization to drive better outcomes for our clients,” said Cliff Skelton, President and Chief Executive Officer at Conduent. “In our Human Capital Solutions business, Conni is deployed to help employees navigate their benefits. By enhancing the employee experience, Conni can drive improved satisfaction and help reduce HR-related inquiries.”
The first implementation of Conni is in Conduent’s Life@Work® Connect Experience Platform, a secure closed system, centralized portal for health, wealth, and wellness employee benefits. Life@Work Connect, with its suite of advanced AI-driven features like JellyVision and TALON, consolidates data from various sources, offering interactive content, educational resources and guided recommendations to help employees manage their benefits with a personalized, intelligent experience.
With Conni in Life@Work Connect, employees can:
- Use natural, everyday language, avoiding the technical jargon.
- Get fast, accurate personalized answers to specific questions about their health and wealth benefits and supplemental benefits.
- Easily navigate to resources and transactions for life events, health savings accounts, flexible savings accounts, and other benefits.
- Access personalized data and employer program details to make informed decisions.
- Use information from all resources on the Life@Work Connect Experience Platform.
- Seamlessly transition to live customer support when needed.
DeeAnna Warrington, Principal Research Analyst at NelsonHall and a member of its HR Talent Transformation practice said, “By incorporating generative AI into its client offerings and internal operations, Conduent continues its tradition of delivering advanced technologies and solutions that boost client efficiency, reduce costs, enhance customer experiences, and optimize business processes.”
As an example of how Conni works, in a use case such as an injury requiring physical therapy, Conni can answer questions like, “Where is the best place for physical therapy near me?” and “How much money is in my health savings account to pay for treatment?” Conni uses the employee-specific coverage and elections along with the information available through the health plan to guide the employee and provide fast answers.
Watch a video of Conni helping an employee navigate healthcare coverage here https://www.conduent.com/LifeatWorkConni. Conduent continues to lead the way in integrating the latest technologies to transform business processes and enhance the customer experience.
About Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 55,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately
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Trademarks
Conduent is a trademark of Conduent Incorporated in
View source version on businesswire.com: https://www.businesswire.com/news/home/20250211829146/en/
Media Contact:
Sean Collins, Conduent, +1-310-497-9205, Sean.Collins2@conduent.com
Lisa Patterson, Conduent, +1-816-305-4421, lisa.patterson@conduent.com
Investor Relations Contacts:
Giles Goodburn, Conduent, ir@conduent.com
Source: Conduent Incorporated
FAQ
What is Conduent's new Conni AI assistant and how does it work?
How will Conni impact CNDT's business operations?
What specific features does Conni offer for employee benefits management?
Which Conduent platform is first to implement Conni?
