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Conduent Incorporated (NASDAQ: CNDT) is the world's largest provider of diversified business process services. The company excels in transaction processing, automation, analytics, and constituent experience. Conduent collaborates with both government and commercial customers to enhance the delivery of services to their respective client bases. It plays a pivotal role in the U.S. healthcare industry by managing interactions with patients and the insured. Additionally, it serves as the customer interface for large segments of the technology industry and is a key operational and processing partner for public transportation systems globally.
Conduent offers a broad range of services including digital payments, claims processing, benefit administration, automated tolling, customer care, and distributed learning. These services are designed to create value for both clients and their constituents by modernizing and managing interactions effectively. Customers include Fortune 100 companies and more than 600 government and transportation agencies.
The company operates through three key segments: Commercial Industries, Government Services, and Transportation, with the majority of its revenue generated in the United States. Conduent's significant recent achievement includes successfully migrating its on-premises Oracle Exadata environment to the cloud using Oracle Database@Azure. This migration has significantly improved application performance and enabled real-time transaction processing, enhancing the services provided to its clients.
To stay updated on the latest developments, visit www.conduent.com.
Conduent Transportation (Nasdaq: CNDT) announced that SEPTA will install approximately 100 additional 3D fare gates at nine transit stations in Philadelphia. The implementation aims to combat fare evasion, which costs SEPTA about $30 million annually. Following a successful pilot at 69th Street station that projected a $300,000 increase in annual revenue, the gates will be installed at various stations by the end of 2025.
The contract extends Conduent's partnership with SEPTA, building on their 2023 implementation of contactless payment options that has processed over 15 million taps. The 3D Fare Gate Solution uses optical sensors to detect and deter ticketing fraud while providing analytics for enforcement decisions. The technology, previously implemented in Paris, is designed to improve accessibility while ensuring fair fare collection.
Conduent (NASDAQ: CNDT) and BNY (NYSE: BK) have announced a strategic alliance to provide comprehensive pension risk transfer services. The collaboration combines BNY's global payments and cash management capabilities with Conduent's expertise in pension account record-keeping and customer service.
The partnership aims to offer insurers and pension acquirers an end-to-end pension risk transfer solution operating in a single, comprehensive system. This integration helps companies with defined benefit programs address challenges related to high maintenance costs and risk management while ensuring continued support for plan participants.
Conduent (Nasdaq: CNDT) has been recognized as a Leader in the 2024 ISG Customer Experience Services Provider Lens™ report for both U.S. and Europe markets. This marks the fourth consecutive year of leadership recognition across three quadrants: Digital Operations, Intelligent Agent Experience, and Intelligent CX.
The report highlights Conduent's CXNow cloud-based platform, which manages the entire customer journey using AI-driven processes and 24/7 omnichannel experiences. Their CX analytics solutions leverage AI and machine learning for interaction analysis, while their intelligent CX services utilize cognitive AI for automated conversations and personalized experiences across voice, webchats, and texts.
Conduent (CNDT) reported Q3 2024 financial results with revenue of $807M and adjusted revenue of $781M, representing a 13.4% and 6.0% year-over-year decline respectively. The company posted pre-tax income of $159M and adjusted EBITDA margin of 4.1%. During Q3, Conduent completed the sale of its Casualty Claims Solutions business for $224M and used proceeds to prepay $75M in term loans. The company also completed its $75M share repurchase program, buying back 3.9M shares. For FY 2024, Conduent expects adjusted revenue between $3,185M-$3,215M with adjusted EBITDA margin of 3.75%-4.0%.
Conduent (Nasdaq: CNDT) has enhanced its Life@Work Connect Experience Platform by integrating AI solutions from TALON and Jellyvision's ALEX. This integration aims to improve employee understanding of health and wellness benefits, particularly during open enrollment periods. ALEX provides personalized benefits recommendations based on individual circumstances, while TALON's price transparency tool helps employees find cost-effective, high-quality healthcare providers, offering potential savings up to 95% on certain procedures. The enhancement addresses the challenge that 51% of U.S. adults face in understanding their health insurance plans.
Conduent (Nasdaq: CNDT) and AshBritt announced a collaboration to provide emergency services and instant payments for disaster relief. The partnership combines Conduent's payment services expertise, operating in 37 states, with AshBritt's disaster recovery capabilities. Conduent's Rapid Assistance solution enables agencies to deliver funds within minutes through digital payments or chip-enabled prepaid debit cards. AshBritt brings over 200 years of combined management experience in disaster recovery, including debris management and emergency planning. The collaboration aims to enhance disaster response services through rapid fund distribution at AshBritt's community-based facilities.
A new Everest Group survey of 200 CFOs, supported by Conduent (Nasdaq: CNDT), reveals significant benefits of finance and accounting outsourcing through BPO providers. The study shows an average 15% ROI on finance-related outsourcing investments, with highest returns in management reporting (43%), billing (41%), accounts receivable (40%), and capital budgeting (39%).
Key findings indicate that 46% of CFOs prioritize operational efficiency as the most important outcome, while 39% focus on improving business metrics. Notably, 94% of respondents plan to direct outsourcing efforts toward predictive and prescriptive analytics in the next 3-5 years. The research targeted U.S. companies with revenues exceeding $500 million.
Conduent (Nasdaq: CNDT) announced it will release its third-quarter 2024 financial results on Wednesday, November 6, before market open. The company will host a conference call and webcast at 9:00 a.m. ET to discuss the results. Investors can access the call via live audio cast at investor.conduent.com or by calling 877-407-4019 (US) or +1 201-689-8337 (International) using conference ID 13748951. A recording will be available until November 20, 2024, by calling 877-660-6853 with access ID 13748951.
NelsonHall has named Conduent Incorporated (Nasdaq: CNDT) a Leader across all five categories in its 2024 NEAT Report for Healthcare Payer Operational Transformation. Conduent achieved this recognition based on its strong core offerings for government and commercial health plans, including Medicare Advantage, and robust capabilities in automation of enrollment processing and document digitization.
The report highlights Conduent's ability to create value across the health payer value chain, its product roadmap, and strategy for growth. Conduent's solutions address industry challenges such as legacy system modernization, eliminating manual processes, and meeting medical loss ratios. The company processes over one billion healthcare claims annually and partners with 9 of the top 10 U.S. health plans.
Conduent Incorporated (Nasdaq: CNDT) has been chosen by the American Samoa Department of Human and Social Services to modernize the American Samoa Nutrition Assistance Program (ASNAP). The project will convert the current paper voucher system to Electronic Benefits Transfer (EBT) cards for nearly 5,000 recipients by 2024. This upgrade will provide:
1. Enhanced security and convenience for beneficiaries
2. Online portal and mobile app for benefit management
3. Improved reporting capabilities for the department
The modernization aligns with ASNAP's 30th anniversary and eliminates the need for physical benefit collection. Conduent's extensive experience in government payment solutions positions it to meet the needs of both cardholders and retailers effectively.