Health Net Providing Special Assistance to Members Affected by Thompson Fire in Butte County

Rhea-AI Summary

In response to the state of emergency declared by Gov. Gavin Newsom in Butte County due to the Thompson Fire, Health Net, a managed care health plan under Centene (CNC), is offering special services to affected members.

Health Net is ensuring uninterrupted access to essential medications and healthcare services. Members can access Managed Health Network (MHN) for mental health support, including 24/7 consultations and referrals. Telehealth services are available at no cost during the emergency. Healthcare providers can contact Health Net for emergency prescription refill guidelines and expedited approval processes. Additional measures may be implemented based on the duration of the emergency.

Positive

• Health Net ensures uninterrupted access to essential medications.
• 24/7 mental health support available through Managed Health Network (MHN).
• No-cost telehealth services during the state of emergency.
• Expedited approval processes for healthcare providers.

Negative

• None.

Health Net Assisting Members During State of Emergency

SACRAMENTO, Calif., July 4, 2024 /PRNewswire/ -- In response to Gov. Gavin Newsom's declared state of emergency in Butte County, Health Net, one of California's most experienced managed care health plans and company of Centene Corporation, is providing special assistance to assist members affected by the Thompson Fire. Health Net is committed to ensuring its members have uninterrupted access to essential prescription medications, critical Health Net information and healthcare services.

Help with Coping
Health Net members have access to Managed Health Network (MHN) for coping support including referrals to mental health counselors, local services and phone consultations. These services support members coping with grief, stress or trauma related to the Thompson Fire. MHN operates its hotline 24 hours a day, seven days a week at 1-800-675-6110 (TTY: 711).

Video Medical Appointments
If members cannot reach their primary care provider during a declared State of Emergency, Health Net provides access to telehealth services at no cost. To make an appointment, members can refer to their Health Net ID card for more information on accessing telehealth services. Members can also find this information by registering with and logging on to HealthNet.com.

Information for Healthcare Providers
Doctors and nurse practitioners can call Health Net at 1-800-641-7761 for help with:

• Emergency prescription refill guidelines.
• Escalating approvals to reduce approval turnaround times.
• Approval for out-of-network treatments when in-network resources are unavailable.

Other Important Information
Depending on how long the members need additional assistance, Health Net may take additional steps to ensure its members have access to necessary healthcare services.

About Health Net
Founded in California more than 45 years ago, Health Net, a wholly owned subsidiary of Centene Corporation, believes that every person deserves a safety net for their health, regardless of age, income, employment status or current state of health. Today, we provide health plans for individuals, families, businesses of every size and people who qualify for Medi-Cal or Medicare. With more than 90,000 of our network providers, Health Net serves more than three million members across the state. We also offer access to substance abuse programs, behavioral health services, employee assistance programs and managed healthcare products related to prescription drugs. We make these health plans and services available through Health Net, LLC and its subsidiaries: Health Net of California, Inc., Health Net Life Insurance Company and Health Net Community Solutions, Inc. These entities are wholly owned subsidiaries of Centene Corporation (NYSE: CNC), a leading healthcare enterprise committed to transforming the health of the communities we serve, one person at a time. Health Net and Centene employ more than 5,700 people in California who work at one of five regional Talent Hub offices. For more information, visit www.HealthNet.com.

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SOURCE Health Net

FAQ

How is Health Net assisting members affected by the Thompson Fire in Butte County?

Health Net is providing uninterrupted access to essential medications, telehealth services at no cost, and 24/7 mental health support through Managed Health Network (MHN).

What services are available for Health Net members during the state of emergency?

Members have access to essential medications, no-cost telehealth services, and 24/7 mental health support.

How can Health Net members access telehealth services during the Thompson Fire emergency?

Members can refer to their Health Net ID card or visit HealthNet.com to access telehealth services at no cost.

What support does Health Net provide to healthcare providers during the emergency?

Healthcare providers can call Health Net for emergency prescription refill guidelines, expedited approval processes, and out-of-network treatment approvals.

What mental health support is available for Health Net members affected by the Thompson Fire?

Members can access mental health support through Managed Health Network (MHN), including 24/7 consultations and referrals.