Citizens Financial Group Appoints Coughlin, Johnson as Vice Chairmen

PROVIDENCE, R.I.--(BUSINESS WIRE)-- Citizens Financial Group, Inc. [NYSE: CFG] today announced that Brendan Coughlin, Head of Consumer Banking, and Beth Johnson, Chief Experience Officer and Head of ESG, have been named Vice Chairmen. They join Don McCree, Head of Commercial Banking, and John Woods, Chief Financial Officer, as Vice Chairmen of Citizens.

Chairman and CEO Bruce Van Saun commented: “Brendan and Beth have both been pivotal to the strong execution of our transformation and growth plans since our IPO. They continue to provide strong leadership, guiding our business with passion and the utmost commitment to excellence in the service of our customers. We are pleased to recognize their importance and contributions to Citizens by naming them Vice Chairmen. They have helped to foster a customer-first, innovative culture at Citizens as we work to realize our vision of becoming a top-performing bank.”

Head of Consumer Banking since 2020, Coughlin is responsible for both national and regional banking, including Retail Banking & Distribution, Deposits, Credit & Debit card, Digital channels, Consumer Lending, Mortgage, Business Banking, Wealth Management, Citizens Access, and Citizens Pay. Citizens has more than 1,200 branches, $159 million in deposits, and total assets of $226.7 billion. He has been with Citizens for more than 18 years and has held numerous positions in Consumer Banking product management and consumer finance.

Johnson leads an organization focused on building the capabilities to deliver excellent experiences for Citizens’ customers in a rapidly changing banking environment, including focusing on sustainable and systemic change leading the company’s ESG efforts. Specific areas of responsibility include digital design, data & analytics, enterprise payments strategy & infrastructure, marketing & communications, and the company’s firm-wide agile transformation effort. Johnson previously served as chief marketing officer and head of virtual channels. She joined Citizens in October 2013 as head of Corporate Strategy.

About Citizens Financial Group, Inc.

Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions, with $222.3 billion in assets as of March 31, 2023. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a full-service customer contact center and the convenience of approximately 3,400 ATMs and approximately 1,100 branches in 14 states and the District of Columbia. Consumer Banking products and services include a full range of banking, lending, savings, wealth management and small business offerings. In Commercial Banking, Citizens offers a broad complement of financial products and solutions, including lending and leasing, deposit and treasury management services, foreign exchange, interest rate and commodity risk management solutions, as well as loan syndication, corporate finance, merger and acquisition, and debt and equity capital markets capabilities. More information is available at www.citizensbank.com or visit us on Twitter, LinkedIn or Facebook.

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Source: Citizens Financial Group, Inc.