Princess Cruises Announces Extension of Pause of Operations in Australia through End of May 2021

Rhea-AI Summary

Princess Cruises has announced an extension of its operational pause for cruises departing from Australia and New Zealand until May 31, 2021 due to ongoing international travel restrictions. Guests impacted by these cancellations will receive a refundable Future Cruise Credit (FCC) worth 100% of their cruise fare, plus an additional non-refundable 25% FCC. Alternatively, guests can opt for a full refund by November 30, 2020. The company will also protect commissions for travel advisors on fully paid bookings that are cancelled. More details are available online.

Positive

• Guests receive a 100% refundable Future Cruise Credit plus 25% bonus FCC.
• Travel advisor commissions on cancelled cruises will be protected.

Negative

• Cruise operations from Australia and New Zealand paused until May 31, 2021, indicating prolonged operational challenges.

SANTA CLARITA, Calif., Oct. 27, 2020 /PRNewswire/ -- Due to the uncertainty about when international travel restrictions might be lifted, Princess Cruises is extending its pause in operations for cruises departing from Australia and New Zealand through May 31, 2021.

Guests will receive a refundable Future Cruise Credit (FCC) equivalent to 100% of the cruise fare paid plus an additional non-refundable bonus FCC equal to 25% of the cruise fare paid. To receive the above FCCs, no action is required by the guest or their travel advisor.  

Alternatively, guests can forfeit the bonus FCC offer and request a refund for all money paid on their booking by using this online form. Guests have until November 30, 2020, to elect a refund, or they will automatically receive the default offer listed above.   

Princess will protect travel advisor commissions on bookings for cancelled cruises that were paid in full, in recognition of the critical role they play in the cruise line's business and success.  

The most current information and instructions for booked guests affected by these cancellations, and more information on FCCs and refunds, can be found online at Information on Impacted & Cancelled Cruises.   

About Princess Cruises: 
One of the best-known names in cruising, Princess Cruises is an international premium cruise line and tour company operating a fleet of 15 modern cruise ships, carrying two million guests each year to 380 destinations around the globe, including the Caribbean, Alaska, Panama Canal, Mexican Riviera, Europe, South America, Australia/New Zealand, the South Pacific, Hawaii, Asia, Canada/New England, Antarctica and World Cruises. A team of professional destination experts have curated 170 itineraries, ranging in length from three to 111 days and Princess Cruises is continuously recognized as "Best Cruise Line for Itineraries." In 2017 Princess Cruises, with parent company Carnival Corporation, introduced MedallionClass Vacations enabled by the OceanMedallion, the vacation industry's most advanced wearable device, provided free to each guest sailing on a MedallionClass ship. The award-winning innovation offers the fastest way to an effortless personalized vacation giving guests more time to do the things they love most. The company is part of Carnival Corporation & plc (NYSE/LSE: CCL; NYSE:CUK). 

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SOURCE Princess Cruises

FAQ

What is the latest update on Princess Cruises operations for CCL and CUK?

Princess Cruises has extended its pause of operations from Australia and New Zealand through May 31, 2021, due to travel restrictions.

What kind of compensation will guests receive for cancelled cruises?

Guests will receive a 100% Future Cruise Credit and an additional 25% bonus credit or can opt for a full refund.

When is the deadline for guests to request a refund for Princess Cruises?

Guests must request a refund by November 30, 2020, to avoid automatic enrollment in the Future Cruise Credit offer.

How will travel advisors be affected by the cancellation of Princess Cruises?

Princess Cruises will protect commissions for travel advisors on bookings that were paid in full for cancelled cruises.