CCC ONE® Includes Advanced Data Privacy Feature for Repairers
- Enhanced data security feature empowers repairers to redact sensitive data before sharing estimates
- CCC ONE customers can enable the new data security feature when creating estimates on cccone.com
- Over 40 unique companies use CCC Secure Share to connect to repairers using CCC ONE
- Potential risks of sensitive information being shared with third parties without consent or knowledge
- The need for repairers to further minimize the risk of unauthorized access to sensitive vehicle details and customer information
Insights
With the increasing prevalence of cyber threats, the implementation of enhanced data security features by CCC Intelligent Solutions Inc. represents a significant stride in protecting sensitive customer information within the collision repair industry. Redacting the last six digits of a VIN and PII before sharing with third parties minimizes the risk of data breaches and identity theft, which can have far-reaching financial and reputational consequences for both repairers and their clients.
The ability for repairers to safeguard customer data while maintaining operational efficiency is crucial. The new feature's impact on the business ecosystem is twofold: it enhances consumer trust and complies with stringent data protection regulations, potentially averting costly legal penalties and loss of business due to compromised data integrity.
Furthermore, the adaptability of the system to configure data sharing preferences by Direct Repair Partner (DRP) reflects a nuanced understanding of the varying requirements and relationships within the industry, allowing for a tailored approach to data management.
The collision repair sector is an integral component of the automotive industry and the introduction of enhanced data privacy measures by CCC Intelligent Solutions Inc. is indicative of the sector's response to evolving technological challenges. The decision to allow redaction of sensitive data aligns with the industry's shift towards greater digitalization and the need to maintain robust data security protocols.
This development is likely to set a precedent for other players in the automotive ecosystem, potentially leading to industry-wide adoption of similar data security practices. Such standardization would not only benefit consumers but also streamline the process of data sharing among businesses, fostering a more secure and efficient marketplace.
In the long term, this feature could contribute to a competitive advantage for CCC, as businesses and consumers alike seek partners who prioritize data security. This may influence stock market perceptions favorably, as investors often look for companies that are proactive in mitigating risks associated with data privacy.
The legal implications of CCC Intelligent Solutions Inc.'s new data security feature are substantial. In the context of increasing global attention to data privacy, such as the General Data Protection Regulation (GDPR) in Europe and various state-level laws in the United States like the California Consumer Privacy Act (CCPA), companies are under significant pressure to ensure the confidentiality of personal information.
By enabling repairers to redact PII and parts of the VIN, CCC is not only enhancing compliance with these regulations but also preemptively addressing potential legal challenges that could arise from data mishandling. This proactive approach can serve as a model for other companies in industries where customer data is routinely processed and shared.
The introduction of such features can also have a positive impact on the insurance and collision repair industry by establishing higher standards for data stewardship, potentially influencing legislative bodies to view the industry as more self-regulating and responsible in its approach to data privacy.
Repairers Now Able to Remove Sensitive Data Before Sharing with Third Party Partners
“Data security is a real concern for the collision repair industry as repair facilities face the risk of sensitive information being shared with third parties without their consent or knowledge,” said Dan Risley, vice president, Quality Repair & Market Development at CCC Intelligent Solutions. “By empowering repairers to redact sensitive data, we aim to help our collision repair customers protect their customers’ information while simultaneously enabling them to provide necessary information to do business with their third-party partners. This new feature is the latest offering in our long-standing commitment to support repairers in navigating the evolving landscape of data privacy and security challenges.”
CCC ONE customers can enable the new data security feature when creating estimates on cccone.com as well as configure their system by Direct Repair Partner (DRP). The last six digits of the VIN, while specific to each vehicle, are often unnecessary for repairers to conduct business with vendors. This update provides repairers the ability to further minimize the risk of unauthorized access to sensitive vehicle details and customer information without impacting essential business functions such as parts sourcing.
“Safeguarding my customers’ information and ensuring it doesn’t get into the wrong hands is a top priority,” said Darrell Amberson, president of operations at LaMettry’s Collision and former chair of the Collision Industry Conference (CIC). “Thanks to CCC, repair facilities now have a crucial tool to redact sensitive data before sharing, allowing better customer protection and estimate integrity."
In addition to the new data privacy feature, CCC continues to support CCC Secure Share™. Secure Share makes it possible for repairers to easily share encrypted data from the CCC ONE platform using the CIECA BMS standard in real-time with any company that has registered their app in Secure Share. Today over 40 unique companies use CCC Secure Share to connect to repairers using CCC ONE.
To learn more about CCC ONE, visit cccis.com/cccone.
About CCC
CCC Intelligent Solutions Inc. (CCC), a subsidiary of CCC Intelligent Solutions Holdings Inc. (NASDAQ: CCCS), is a leading SaaS platform for the multi-trillion-dollar P&C insurance economy powering operations for insurers, repairers, automakers, part suppliers, lenders, and more. CCC cloud technology connects more than 35,000 businesses digitizing mission-critical workflows, commerce, and customer experiences. A trusted leader in AI, IoT, customer experience, network and workflow management, CCC delivers innovations that keep people’s lives moving forward when it matters most. Learn more about CCC at www.cccis.com.
Special Note Regarding Forward-Looking Statements
This press release contains forward-looking statements that are based on beliefs and assumptions and on information currently available. In some cases, you can identify forward-looking statements by the following words: “may,” “will,” “could,” “would,” “should,” “expect,” “intend,” “plan,” “anticipate,” “believe,” “estimate,” “predict,” “project,” “potential,” “continue,” “ongoing” or the negative of these terms or other comparable terminology, although not all forward-looking statements contain these words. These statements involve risks, uncertainties and other factors that may cause actual results, levels of activity, performance or achievements to be materially different from the information expressed or implied by these forward-looking statements. Forward-looking statements in this press release include, but are not limited to, statements regarding future use and performance of CCC’s digital solutions. Such differences may be material. We cannot assure you that the forward-looking statements in this press release will prove to be accurate. These forward-looking statements are subject to a number of risks and uncertainties, including, among others, competition, including technological advances and new products marketed by competitors; changes to applicable laws and regulations and other risks and uncertainties, including those included under the header “Risk Factors” in most recently filed Form 10-K by CCC with the Securities and Exchange Commission (“SEC”) on March 2, 2023, which can be obtained, without charge, at the SEC’s website (www.sec.gov). The forward-looking statements in this press release represent our views as of the date of this press release. We anticipate that subsequent events and developments will cause our views to change. However, while we may elect to update these forward-looking statements at some point in the future, we have no current intention of doing so except to the extent required by applicable law. You should, therefore, not rely on these forward-looking statements as representing our views as of any date subsequent to the date of this press release.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240116388612/en/
Laura Weber
lweber@cccis.com | 773.960.7144
Source: CCC Intelligent Solutions Inc.
FAQ
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