Calix Announces Servify as the Newest Addition to Revenue EDGE Suites, Enabling CSPs to Offer Protection Programs to Subscribers as They Add New Devices to Their Connected Homes
Calix (NYSE: CALX) has announced its partnership with Servify, a leading lifecycle device management platform, to enhance its Revenue EDGE solution. This integration allows for advanced warranty and protection services for connected devices, enabling communications service providers (CSPs) to offer enhanced support to subscribers. The collaboration aims to meet the increasing demand for device protection in the growing smart home market, which is projected to exceed $150 billion by 2024. Servify's solutions will be easily integrated into CSPs' billing processes to create new revenue opportunities.
- Partnership with Servify enhances the Revenue EDGE solution, providing advanced warranty and protection services.
- CSPs can leverage real-time analytics to identify prospects and improve customer relationships.
- The smart home market is projected to exceed $150 billion by 2024, increasing demand for investment protection.
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SAN JOSE, Calif.--(BUSINESS WIRE)--Today at ConneXions 2020, Calix, Inc. (NYSE: CALX) announced that Servify, a leading lifecycle device management platform, will be the newest addition to EDGE Suites within the Revenue EDGE solution. Servify provides advanced warranty and protection services for all types of connected devices. This new offering will be integrated with the EXOS® platform and the subscriber-facing CommandIQ™ app, enabling communications service providers (CSPs) to offer an unprecedented level of support and peace of mind to their subscribers with device warranty protection. Thanks to the real-time analytics of Calix Cloud® and integration with EXOS, CSPs can use subscriber data in Calix Marketing Cloud to identify ideal candidates for the offering. Service providers can also use Calix Support Cloud to assess and validate the device footprint in each subscriber home over time. As a Revenue EDGE Suite, the Servify offering will be pre-integrated and can be easily included in CSPs’ billing processes to create a seamless and profitable revenue stream.
Servify provides after-sales device protection, device exchange, and buyback programs for multiple original equipment manufacturers (OEM) brands. Servify complements the growing portfolio of EDGE Suites, and the new offering will enable CSPs to:
- Leverage Calix Marketing Cloud to identify prospects based on subscribers’ real-time use of connected home devices while employing mobile notifications to send offers to subscribers with the highest propensity to buy.
- Leverage Calix Support Cloud and EXOS to assess and validate the inventory of devices in each home that is protected by Servify.
- Respond quickly to subscribers’ queries related to device claim status through a turnkey claims and repair process provided by Servify (that will not encumber the CSPs support teams).
- Offer another “sticky,” managed service that provides peace of mind to subscribers, deepening the CSP’s relationships with subscribers and increasing ARPU.
- Launch the service quickly, with nominal investment, because Servify will be pre-integrated into the Revenue EDGE; the Calix Customer Success team will also help CSP customers utilize the EDGE Enablement program to facilitate a fast launch.
“Households today have an increasing number of smart devices which range from entertainment, home automation, and even security,” said Sreevathsa Prabhakar, founder of Servify. “However, providing coverage for all of them has been a challenge for most service providers. With our expertise in creating products that are both innovative and effective, we’re excited about how this relationship with Calix will set up broadband service providers for success in supporting their subscribers’ connected home-device protection needs.”
The first two EDGE Suites include ProtectIQTM and ExperienceIQTM. The addition of Servify will help drive the continued evolution of the EDGE Suites.
“The global smart home market is growing by leaps and bounds,” said Michael Weening, chief operating officer for Calix. “According to Statista, more than 32 percent of households are embracing smart devices today and the market is forecasted to grow to more than
To learn more, register for ConneXions 2020, and watch the Opening General Session replay.
About Calix
Calix, Inc. (NYSE: CALX) – Innovative communications service providers rely on Calix platforms to help them master and monetize the complex infrastructure between their subscribers and the cloud. Calix is the leading global provider of the cloud and software platforms, systems, and services required to deliver the unified access network and smart premises of tomorrow. Our platforms and services help our customers build next generation networks by embracing a DevOps operating model, optimize the subscriber experience by leveraging big data analytics and turn the complexity of the smart, connected home and business into new revenue streams.
This press release may contain forward-looking statements that are based upon management's current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix's results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.
