Broadband Service Providers Can Prove They Deliver the Fastest Speeds to Subscribers—Greater Than 1 Gig—With New Enhancements to the CommandIQ Mobile App
Calix introduces the GigaSpire® BLAST, the first integrated testing feature to verify internet speeds over 1 Gbps. This enhancement allows subscribers to conduct speed tests via the CommandIQ® mobile app and supports future speeds up to 10 Gbps. More than 225 broadband service providers (BSPs) will utilize this feature, designed to improve subscriber satisfaction and brand loyalty. The updates also facilitate revenue growth by allowing BSPs to offer premium services and enhance customer experience through real-time data integration.
- Introduced integrated testing feature for speeds greater than 1 Gbps through GigaSpire BLAST.
- Over 225 broadband service providers adopting this technology to enhance subscriber experience.
- Supports future speeds of up to 10 Gbps, ensuring competitive advantage.
- Increased subscriber satisfaction through simple speed verification processes.
- None.
Calix launches the industry’s most advanced testing feature capable of validating internet speeds greater than 1 Gbps, giving broadband marketers even more ways to excite subscribers and build their brand
More than 225 Calix BSP customers are rolling out networks capable of delivering internet speeds up to 10 Gbps, based on the Intelligent Access EDGE. As subscribers move to service plans offering ever-higher bandwidth, tools that monitor performance are essential for BSPs to keep pace. With these new enhancements to the integrated testing capabilities in Support Cloud and CommandIQ, Calix enables BSPs to differentiate and deliver greater value to subscribers. The updates deliver these benefits:
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Increase subscriber satisfaction and build brand loyalty. Many big-brand competitors use complicated processes for testing speeds. Now, Calix customers can easily prove to subscribers they’re getting the speed they’re paying for. Subscribers can run tests directly from the CommandIQ app and see results up to 2.5 Gbps. Because CSRs also see the results directly in Support Cloud, they can validate the results displayed, increasing subscriber satisfaction.
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Innovate to accelerate revenue growth. Service innovation enables BSPs to counter competitive threats by exciting subscribers with premium offerings. The service transparency makes it easier for BSPs to drive revenue through upsell to higher-speed service bundles or to sign them up for additional premium services, like Arlo Secure.
- Deliver the ultimate subscriber experience. To achieve 10 Gbps speeds, an increasing number of BSPs continue to build out their next-generation, multi-gigabit networks with an everyPON strategy and the Always-On Network Innovation Platform. With this foundation in place, GigaSpire BLAST systems can deliver the ultimate Wi-Fi experience with up to 10 Gbps connections to subscribers. Future enhancements to CommandIQ and Support Cloud will enable results up to 10 Gbps to be displayed.
“As we deliver higher capacity broadband plans, our subscribers’ expectations around their GigaHome Experience are also on the rise,” said
“One of the first things that many subscribers do upon service installation is test their bandwidth, and if the speed isn’t what they signed up for, they will rightly call to complain,” said
Learn more about CommandIQ and the new testing capabilities.
About Calix
This press release may contain forward-looking statements that are based upon management's current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix's results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the
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Source: Calix
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