PolyAI partners with OpenTable to offer enterprise restaurants and diners reservation support using voice AI
PolyAI, a voice AI solutions provider, has partnered with OpenTable to offer enterprise restaurants reservation support using voice AI. This collaboration aims to help restaurants tackle staffing challenges and provide consistent hospitality. Key points:
1. PolyAI's voice assistants will integrate with OpenTable's global network of restaurants.
2. The AI can book and manage reservations over the phone, during and outside operating hours.
3. Melting Pot, a fondue restaurant group, is an early adopter of this technology.
4. The integration can help restaurants resolve up to 70% of calls without additional staff.
5. OpenTable restaurants can request integration via the Integration Marketplace.
This partnership addresses the industry-wide staffing shortage and aims to enhance customer experience while maximizing revenue for restaurants.
PolyAI, fornitore di soluzioni di intelligenza artificiale vocale, ha stretto una partnership con OpenTable per offrire supporto alle prenotazioni dei ristoranti aziendali utilizzando l'IA vocale. Questa collaborazione mira ad aiutare i ristoranti ad affrontare le sfide di personale e a garantire un'ospitalità costante. Punti chiave:
1. Gli assistenti vocali di PolyAI si integreranno con la rete globale di ristoranti di OpenTable.
2. L'IA può prenotare e gestire le prenotazioni al telefono, durante e al di fuori dell'orario di apertura.
3. Melting Pot, un gruppo di ristoranti fondue, è un early adopter di questa tecnologia.
4. L'integrazione può aiutare i ristoranti a risolvere fino al 70% delle chiamate senza personale aggiuntivo.
5. I ristoranti OpenTable possono richiedere l'integrazione tramite il Marketplace di integrazione.
Questa partnership affronta la carenza di personale che colpisce il settore e mira a migliorare l'esperienza del cliente, massimizzando al contempo le entrate per i ristoranti.
PolyAI, un proveedor de soluciones de inteligencia artificial de voz, se ha asociado con OpenTable para ofrecer soporte de reservas para restaurantes empresariales utilizando IA de voz. Esta colaboración tiene como objetivo ayudar a los restaurantes a enfrentar los desafíos de personal y proporcionar una hospitalidad constante. Puntos clave:
1. Los asistentes de voz de PolyAI se integrarán con la red global de restaurantes de OpenTable.
2. La IA puede reservar y gestionar reservas por teléfono, tanto durante como fuera del horario de atención.
3. Melting Pot, un grupo de restaurantes de fondue, es un adoptador anticipado de esta tecnología.
4. La integración puede ayudar a los restaurantes a resolver hasta el 70% de las llamadas sin personal adicional.
5. Los restaurantes de OpenTable pueden solicitar la integración a través del Mercado de Integración.
Esta asociación aborda la escasez de personal en la industria y busca mejorar la experiencia del cliente mientras maximiza los ingresos para los restaurantes.
PolyAI는 음성 AI 솔루션 제공업체로, OpenTable과 파트너십을 맺어 기업 레스토랑 예약 지원을 음성 AI를 통해 제공하게 되었습니다. 이번 협업은 레스토랑이 인력 문제를 해결하고 일관된 고객 서비스를 제공하는 데 도움을 주고자 합니다. 주요 사항:
1. PolyAI의 음성 비서가 OpenTable의 글로벌 레스토랑 네트워크와 통합됩니다.
2. AI는 운영 시간 중 및 외부에서 전화로 예약을 하고 관리할 수 있습니다.
3. Melting Pot, 퐁듀 레스토랑 그룹, 이 기술의 초기 도입자입니다.
4. 통합을 통해 레스토랑은 추가 직원 없이 70%의 전화를 처리할 수 있습니다.
5. OpenTable 레스토랑은 통합 기능을 통합 마켓플레이스를 통해 요청할 수 있습니다.
이 파트너십은 업계의 인력 부족 문제를 해결하고 고객 경험을 향상시키고 레스토랑의 수익을 극대화하는 것을 목표로 합니다.
PolyAI, un fournisseur de solutions d'IA vocale, s'est associé à OpenTable pour offrir un soutien à la réservation pour les restaurants d'entreprise en utilisant l'IA vocale. Cette collaboration vise à aider les restaurants à surmonter les défis de personnel et à assurer une hospitalité constante. Points clés :
1. Les assistants vocaux de PolyAI s'intégreront au réseau mondial de restaurants d'OpenTable.
2. L'IA peut réserver et gérer des réservations par téléphone, pendant et en dehors des heures d'ouverture.
3. Melting Pot, un groupe de restaurants de fondue, est un précurseur dans l'adoption de cette technologie.
4. L'intégration peut aider les restaurants à résoudre jusqu'à 70 % des appels sans personnel supplémentaire.
5. Les restaurants OpenTable peuvent demander l'intégration via le Marketplace d'intégration.
Ce partenariat aborde la pénurie de personnel qui touche l'industrie et vise à améliorer l'expérience client tout en maximisant les revenus pour les restaurants.
PolyAI, ein Anbieter von Sprach-KI-Lösungen, hat sich mit OpenTable zusammengeschlossen, um Unternehmensrestaurants Reservierungsunterstützung über Sprach-KI anzubieten. Diese Zusammenarbeit zielt darauf ab, den Restaurants zu helfen, Personalprobleme anzugehen und eine konsistente Gastfreundschaft zu gewährleisten. Wichtige Punkte:
1. Die Sprachassistenten von PolyAI werden mit OpenTables globalem Netzwerk von Restaurants integriert.
2. Die KI kann Reservierungen telefonisch buchen und verwalten, während und außerhalb der Öffnungszeiten.
3. Melting Pot, eine Fondue-Restaurantgruppe, ist ein früher Anwender dieser Technologie.
4. Die Integration kann den Restaurants helfen, bis zu 70% der Anrufe ohne zusätzliches Personal zu lösen.
5. OpenTable-Restaurants können über den Integrationsmarktplatz um Integration bitten.
Diese Partnerschaft spricht den branchenweiten Fachkräftemangel an und zielt darauf ab, das Kundenerlebnis zu verbessern und gleichzeitig den Umsatz für Restaurants zu maximieren.
- Partnership with OpenTable expands PolyAI's reach to enterprise restaurants globally
- Voice AI can help restaurants resolve up to 70% of calls without additional staff
- Integration can be implemented in as few as three weeks
- Potential to increase revenue by capturing missed phone calls (30-60% according to PolyAI data)
- Offers new channel for consistent brand experiences, personalization, and customer feedback
- None.
This alliance delivers PolyAI's lifelike voice AI to help restaurants tackle challenges around staffing and provide consistent hospitality, even off premise. In a survey conducted by the National Restaurant Association,
Never miss another call, thanks to PolyAI and OpenTable
With this strategic partnership, OpenTable's global network of restaurants will be able to integrate PolyAI voice assistants, built using generative AI and spoken language technologies, to assist their diners in seamlessly booking and managing reservations over the phone, during and outside of operating hours.
"We know how tightly restaurants manage their guest experience and this can be even more complex for our partners doing business at scale," said Susan Lee, Chief Strategy Officer at OpenTable. "We have, and continue to invest in, technology that pushes boundaries and enhances hospitality and our integration with PolyAI is a new way we can drive efficiencies for our restaurants, and diners."
For larger operators, this partnership enables numerous iterations of voice assistants to cater to the unique needs of multi-location and multi-brand portfolios, while providing PolyAI's proven enterprise-grade assurances around availability, security and data protection.
"We have extensive experience deploying voice assistants to hundreds of locations for some of the largest restaurant groups in the world, helping operators resolve up to
Popular fondue restaurant group among the first to dip in
Smart automation that puts the guest first and keeps the staff attentive to onsite diners is crucial for Barnett: "Anyone who's dined at a Melting Pot knows it's an immersive experience, and by integrating this technology our teams can spend more time delivering the Perfect Night Out to our guests. Having PolyAI's voice assistant answer our guest calls not only offers immediate attention and resolution to those offsite guests preparing for their meal with us, it also preserves that intimate, social environment we provide for our in-house guests and team members."
Barnett reports the voice assistant is popular with Melting Pot team members and guests alike, and that the ability to fully book, change or cancel a reservation through an integration with OpenTable has been seamless. Barnett anticipates wider spread adoption of the platform in the coming weeks and months among Melting Pot's 90+ locations.
The journey starts at the Integration Marketplace
OpenTable restaurants will be able to request an integration with PolyAI via its Integration Marketplace, which powers 150+ integrations among the most widely used restaurant software. Beyond managing reservations over the phone, PolyAI's guest-led voice assistants also offer operators a powerful new channel for implementing consistent brand experiences that can deliver greater personalization, more proactive revenue and upsell as well as offer new ways of collecting diner feedback and tracking customer satisfaction.
About PolyAI
PolyAI is a leading provider of AI-powered voice assistants. Their customer-led voice assistants are used across industries within global companies where B2C conversations are crucial, like Whitbread,
About OpenTable
OpenTable, a global leader in restaurant tech and part of Booking Holdings, Inc. (NASDAQ:BKNG), helps more than 60,000 restaurants worldwide fill 1.7 billion seats a year. OpenTable's world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
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SOURCE PolyAI
FAQ
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