New Jersey American Water Launches Interactive Webpage and Map to Help Educate Customers About Lead Service Lines

Rhea-AI Summary

New Jersey American Water has launched an interactive webpage and map for customers to check the material of their service lines, responding to state legislation requiring disclosure of lead and galvanized steel lines. The site includes a guide for customers to assess their service line materials and offers resources on reducing lead exposure. The company guarantees that their water meets all quality standards, with ongoing tests showing no lead issues in treated water. Customers will be notified if their service lines are lead or galvanized steel.

Positive

• Launch of an interactive map for customers to check service line materials.
• Commitment to accelerate lead service line replacements beyond the ten-year requirement.
• Water quality meets state and federal standards, with ongoing lead testing showing no issues.

Negative

• Mandatory replacement of lead and galvanized service lines may incur significant costs.

While water continues to meet quality standards, customers will be notified if service lines are made of lead or galvanized steel in accordance with the new law

CAMDEN, N.J.--(BUSINESS WIRE)-- New Jersey American Water has created a robust, interactive webpage and map that will allow customers to view the service line material of their property or any property in its service areas in the state. The map can be found at www.newjerseyamwater.com/LeadFacts or by navigating on newjerseyamwater.com, under Water Quality, select Lead and Drinking Water.

The educational webpage and map were created in response to New Jersey state legislation that requires all water providers to share with customers the material of the utility-owned and customer-owned service lines that lead to their property, notify customers with service lines that are lead or galvanized steel, and replace them within ten years.

“Our goal in creating this webpage and map is to proactively and transparently communicate to customers not only the information about their service line material, but also what we do to provide water that meets water quality regulations, ways they can help reduce their potential exposure to lead, and how they can help inform our lead service line replacement program,” said Mark McDonough, President of New Jersey American Water. “We are committed to accelerating our program to replace all lead and galvanized service lines more expeditiously than the law’s ten-year requirement.”

On the webpage, customers can click on the map and enter their address in the “Find Address” field. The map will zoom in on the address and show the service line material on the utility and customer side, as it is known to the company. If the customer-owned side is shown as unknown, customers are encouraged to help identify it and report that information to the company using the pop-up form on the site.

In addition to the map, customers will also find the following on the webpage:

• The company’s approach to lead service line replacement
• Information about how to assess and reduce potential lead exposure
• Frequently asked questions related to lead and the company’s lead service line replacement program
• Guide to help customers determine the material of their service line material
• Additional resources about lead in drinking water
• An online form customers can use to ask specific questions and receive a response from a dedicated, local staff member

The company has also created an educational video and a video that demonstrates how to use the map, which can be found on the webpage and on its YouTube channel.

In accordance with the new lead service line replacement law, New Jersey American Water is also required to send certified letters to all customers whose properties are served by a lead or galvanized steel service line. The company wants to assure its customers that if their service line contains lead or galvanized pipe, it does not mean they can’t use water as they normally would. The water provided by New Jersey American Water meets state and federal water quality standards, including those set for lead.

“We regularly test for lead at the end of our treatment process as required by the NJ Department of Environmental Protection, and we also conduct tests in our distribution system in accordance with the EPA regulatory requirements. This testing has shown that lead is not an issue in the water exiting any of our water treatment facilities,” said McDonough. “In addition, we take steps to reduce the potential of lead leaching from service lines and household pipes into the water by managing the pH levels in the water leaving our treatment facilities and adding a corrosion inhibitor where needed. Our lead and copper test results show that our continued investment in infrastructure and our treatment processes are working; our water meets standards.”

Although lead is not present in the treated water leaving the company’s facilities or in the pipes in the distribution system, the company reminds customers there are additional steps people can take to help further protect themselves from lead particles that could be present in indoor plumbing. If your home was built before 1985, your plumbing system may contain leaded materials. To help minimize possible exposure, experts recommend running your kitchen tap with cold water for 30 seconds to 2 minutes if it has gone unused for more than six hours. This is a simple way to reduce the risk of lead exposure from plumbing in older buildings. For more tips and information, visit www.newjerseyamwater.com/LeadFacts.

About New Jersey American Water

New Jersey American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and wastewater services to approximately 2.8 million people. For more information, visit www.newjerseyamwater.com and follow New Jersey American Water on Twitter and Facebook.

About American Water

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,400 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to more than 14 million people in 24 states. American Water provides safe, clean, affordable and reliable water services to our customers to help keep their lives flowing.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220217005837/en/

Media:

Denise Venuti Free

Director of Communications & External Affairs

Denise.Free@amwater.com

Source: New Jersey American Water

FAQ

What is the new interactive map by New Jersey American Water?

It allows customers to view the material of their utility-owned and customer-owned service lines.

How does New Jersey American Water ensure water quality?

They conduct regular testing to meet state and federal standards, ensuring lead is not present in treated water.

What should customers do if their service line contains lead or galvanized steel?

They will be notified and should refer to the company's webpage for information on replacement.

What resources are available on New Jersey American Water's webpage?

The webpage includes guidelines for assessing service line materials, lead exposure reduction tips, and a Q&A section.

How quickly will New Jersey American Water replace lead service lines?

The company aims to exceed the state's ten-year replacement requirement.