WestCX Elevates Pharmacy Operations with New Agentic AI Solution
WestCX (APO) announced on October 21, 2025 the launch of an agentic AI solution for pharmacies delivered via Mosaicx and TeleVox. The platform automates patient communications, personalizes outreach, and embeds analytics to improve medication adherence, reduce inbound call burden, and speed pickups and payments.
Early-adopter results cited include up to 80% automation of standard inquiries, a 20–35% increase in refill rates, higher medication adherence and completed vaccine series, and thousands of staff hours saved, with features like smart map links, integrated web payments, and pickup barcodes. Demos are available at the company website.
WestCX (APO) ha annunciato il 21 ottobre 2025 il lancio di una soluzione IA agentic per le farmacie erogata tramite Mosaicx e TeleVox. La piattaforma automatizza le comunicazioni con i pazienti, personalizza il contatto e integra analisi per migliorare l'aderenza alle terapie, ridurre il carico di chiamate in ingresso e velocizzare i ritiri e i pagamenti.
I risultati dei primi utilizzatori includono fino all'80% di automazione delle richieste standard, un aumento del 20–35% nel tasso di rinnovo, una maggiore aderenza ai farmaci e al completamento delle serie di vaccinazioni, e migliaia di ore di lavoro del personale risparmiate, con funzionalità come collegamenti a mappe intelligenti, pagamenti web integrati e codici a barre per il ritiro. Le dimostrazioni sono disponibili sul sito web dell'azienda.
WestCX (APO) anunció el 21 de octubre de 2025 el lanzamiento de una solución de IA agentiva para farmacias entregada a través de Mosaicx y TeleVox. La plataforma automatiza las comunicaciones con pacientes, personaliza el alcance y añade analítica para mejorar la adherencia a la medicación, reducir la carga de llamadas entrantes y acelerar recogidas y pagos.
Los resultados de los primeros adoptantes incluyen hasta el 80% de automatización de consultas estándar, un aumento del 20–35% en las tasas de reabastecimiento, mayor adherencia a la medicación y series de vacunas completadas, y miles de horas de personal ahorradas, con características como enlaces de mapas inteligentes, pagos web integrados y códigos de barras para recoger. Las demos están disponibles en el sitio web de la empresa.
WestCX (APO)가 2025년 10월 21일에 Mosaicx와 TeleVox를 통해 제공되는 약국용 에이전트 AI 솔루션의 출시를 발표했습니다. 이 플랫폼은 환자 커뮤니케이션을 자동화하고, 리드 아웃를 개인화하며, 분석을 포함해 약물 복약 순응도를 개선하고, 수신 전화 부담을 줄이며, 픽업 및 결제를 신속하게 처리합니다.
초기 채택자 결과로는 표준 문의의 최대 80% 자동화, 처방 재발급 20–35% 증가, 더 높은 약물 복약 순응도와 백신 시퀀스 완료율, 그리고 수천 시간의 직원 시간 절약이 포함되며, 스마트 맵 링크, 통합 웹 결제, 픽업 바코드 등의 기능이 있습니다. 회사 웹사이트에서 데모를 볼 수 있습니다.
WestCX (APO) a annoncé le 21 octobre 2025 le lancement d'une solution IA agentique pour les pharmacies fournie via Mosaicx et TeleVox. La plateforme automatise les communications avec les patients, personnalise la prise de contact et intègre des analyses pour améliorer l'observance des traitements, réduire la charge des appels entrants et accélérer les retraits et les paiements.
Les résultats des premiers adopteurs incluent jusqu'à 80% d'automatisation des demandes standard, une augmentation de 20–35% des taux de renouvellement, une meilleure observance des traitements et des séries de vaccins complétées, et des milliers d'heures de personnel économisées, avec des fonctionnalités telles que des liens de carte intelligents, paiements Web intégrés et codes-barres de retrait. Des démonstrations sont disponibles sur le site Web de l'entreprise.
WestCX (APO) kündigte am 21. Oktober 2025 die Einführung einer agentischen KI-Lösung für Apotheken an, bereitgestellt über Mosaicx und TeleVox. Die Plattform automatisiert die Patientenkommunikation, personalisiert die Ansprache und integriert Analytik, um die Medikamentenadhärenz zu verbessern, den Anrufaufkommen zu reduzieren und Abholungen sowie Zahlungen zu beschleunigen.
Frühe Anwender berichten von bis zu 80% Automatisierung Standardanfragen, einer 20–35%-Steigerung der Nachfüllraten, höherer Medikamentenadhärenz und abgeschlossenen Impfserien sowie Tausenden von Mitarbeitereinsatzstunden eingespart, mit Funktionen wie Smart-Map-Links, integrierten Webzahlungen und Abholungs-Barcodes. Demos sind auf der Unternehmenswebsite verfügbar.
WestCX (APO) أعلنت في 21 أكتوبر 2025 عن إطلاق حل ذكاء اصطناعي وكالة/اثق للصيدليات يتم تقديمه عبر Mosaicx و TeleVox. المنصة تقوم بأتمتة اتصالات المرضى، تخصيص التواصل، وتضمّن تحليلات لتحسين الالتزام بالأدوية، وتقليل عبء المكالمات الواردة، وتسريع الاستلام والدفع.
تشمل نتائج المتبنين الأوائل حتى 80% من الأتمتة للاستفسارات القياسية، وزيادة بنسبة 20–35% في معدلات إعادة الملء، وارتفاع الالتزام بالأدوية وإكمال سلاسل التطعيم، والآلاف من ساعات موظفين موفرة، مع ميزات مثل روابط خريطة ذكية، ودفع ويب مدمج، وبطاقات استلام. تتوفر عروض توضيحية على موقع الشركة.
WestCX (APO) 于 2025年10月21日 宣布推出面向药房的代理AI解决方案，通过 Mosaicx 和 TeleVox 提供。该平台自动化患者沟通、个性化外展沟通，并嵌入分析以改善药物依从性，减少来电负担，加快提药和支付。
早期采用者的结果包括 多达80%的查询自动化，续药率提升20–35%，提升药物依从性和完成疫苗接种系列，以及 成千上万的员工工时节省，具备智能地图链接、集成网页支付和取药条形码等功能。演示版可在公司网站查看。
- Up to 80% automation of standard inquiries
- 20–35% increase in refill rates via personalized outreach
- Thousands of staff hours saved annually through automation
- Embedded analytics driving ongoing AI optimization and ROI
- None.
Insights
Launch of WestCX agentic AI targets pharmacy automation with claimed gains in adherence, refill rates, and staff efficiency.
WestCX combines conversational and agentic AI across its Mosaicx and TeleVox brands to automate patient outreach and inbound queries. The solution claims up to
The business mechanism is simple: reduce repetitive contact volume so pharmacy staff can focus on clinical work while the platform drives adherence and refill completion. Key operational dependencies include data quality, integration with pharmacy systems, and patient consent for automated outreach. The announcement cites measurable early-adopter impacts but provides no methodology or sample size, so the magnitude of results requires verification.
Watch for concrete adoption signals and validation: published case studies with sample sizes and baseline metrics, integration listings with major pharmacy management systems, and customer renewal or expansion rates reported after
Strategic AI for Enhanced Adherence, Efficiency, and Revenue Growth
OMAHA, Neb., Oct. 21, 2025 (GLOBE NEWSWIRE) -- WestCX, part of the West Technology Group, today announced the launch of its agentic AI solution engineered to optimize pharmacy-patient interactions. The solution enables pharmacies to automate patient communications, improve medication adherence, and reduce operational strain.
Available through WestCX’s Mosaicx and TeleVox brands, it blends conversational AI with agentic capabilities to deliver personalized patient interactions across channels via the company’s secure platform.
The solution reduces the burden of answering repetitive inbound calls through conversational AI, enabling staff to focus on critical patient care. Its agentic AI capabilities tailor outreach based on patient behavior and context, ensuring every interaction is personalized to increase loyalty and trust. These enhancements empower pharmacies to proactively manage prescription refills, pickup reminders, and vaccine outreach while delivering faster, more connected experiences for patients.
Early adopters are already seeing transformative impacts including:
- Up to
80% automation of standard inquiries (refills, status, FAQs), freeing up resources for core operations - 20–
35% increase in refill rates through timely, personalized outreach - Higher medication adherence and completed vaccine series
- Thousands of staff hours saved annually through automated inbound and outbound communication, reducing burnout
“Pharmacies sit at the front line of patient care, yet their teams are often stretched thin managing administrative and repetitive tasks,” said Sam Meckey, president of WestCX. “With this solution, those fragmented interactions become seamless and directly support critical operational metrics like improved medication adherence and reduced return-to-stock events. Patients get the right message and care at the right time, and pharmacies see stronger loyalty, higher foot traffic, and proven revenue growth.”
The new solution equips patients with intuitive tools for seamless experiences, including smart map links to simplify pickups, integrated web payments for faster checkout, and pickup barcodes to reduce wait times in store. For pharmacies, the solution’s embedded analytics and AI-driven optimization refine performance over time, driving higher ROI and sustained adherence over time.
To learn more about the new agentic pharmacy solution, visit www.westcx.com to request a demo.
About WestCX
WestCX, under the West Technology Group, LLC portfolio, is a cloud-based technology partner providing AI-powered omnichannel solutions. The WestCX brand includes Mosaicx and TeleVox, solutions that automate interactions and optimize engagements, improving efficiency and customer and patient satisfaction. With over 30 years of experience delivering enterprise CX solutions, the company’s expertise includes innovative digital patient relationship management and conversational AI solutions. West Technology Group is controlled by affiliates of certain funds managed by Apollo Global Management, Inc. (NYSE: APO).
Media Contact
Lucy Meneghello
Communiqué PR
MosaicxPR@communiquepr.com
206-282-4923 ext. 129
FAQ
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