Mosaicx Executive Wins 2024 CX Leaders Award
Mosaicx President Rebecca Jones has been honored in the 2024 CX Leaders Awards in the Women in CX category. The award, hosted by CX Today, recognizes female leaders showing exceptional leadership and innovation in customer experience. Under Jones's leadership since 2021, Mosaicx has transformed from a call center operations company into a conversational AI pioneer, achieving up to 10% improvement in customer retention.
The company serves various industries including finance, insurance, healthcare, telecommunications, travel, and retail. With 30 years of experience in CX, Mosaicx focuses on guiding customers to make strategic investments based on industry and consumer needs.
La presidente di Mosaicx, Rebecca Jones, è stata onorata ai 2024 CX Leaders Awards nella categoria Donne in CX. Il premio, ospitato da CX Today, riconosce le donne leader che mostrano un'eccezionale leadership e innovazione nell'esperienza del cliente. Sotto la guida di Jones dal 2021, Mosaicx è passata da un'azienda di operazioni di call center a pioniere dell'IA conversazionale, raggiungendo un miglioramento fino al 10% nella retention dei clienti.
L'azienda serve vari settori, tra cui finanza, assicurazioni, sanità, telecomunicazioni, viaggi e retail. Con 30 anni di esperienza in CX, Mosaicx si concentra nell'assistere i clienti a effettuare investimenti strategici basati sulle esigenze del settore e dei consumatori.
La presidenta de Mosaicx, Rebecca Jones, ha sido reconocida en los 2024 CX Leaders Awards en la categoría Mujeres en CX. El premio, organizado por CX Today, reconoce a las líderes femeninas que muestran un liderazgo e innovación excepcionales en la experiencia del cliente. Bajo la dirección de Jones desde 2021, Mosaicx se ha transformado de una empresa de operaciones de call center a un pionero en IA conversacional, logrando una mejora de hasta el 10% en la retención de clientes.
La empresa atiende a diversas industrias, incluyendo finanzas, seguros, salud, telecomunicaciones, viajes y retail. Con 30 años de experiencia en CX, Mosaicx se centra en guiar a los clientes para que realicen inversiones estratégicas basadas en las necesidades del sector y del consumidor.
모자익스의 회장 레베카 존스가 2024 CX 리더상의 여성 CX 부문에서 수상했습니다. 이 상은 CX Today에서 주최하며, 고객 경험에서 뛰어난 리더십과 혁신을 보여주는 여성 리더를 인정합니다. 2021년부터 존스의 지도 아래 모자익스는 콜센터 운영 회사에서 대화형 AI의 선두주자로 탈바꿈하여 고객 유지율이 최대 10% 개선되었습니다.
이 회사는 금융, 보험, 의료, 통신, 여행, 소매업 등 다양한 산업에 서비스를 제공합니다. CX 분야에서 30년의 경험을 가진 모자익스는 산업 및 소비자 요구를 기반으로 전략적 투자를 할 수 있도록 고객을 안내하는 데 주력하고 있습니다.
La présidente de Mosaicx, Rebecca Jones, a été honorée lors des 2024 CX Leaders Awards dans la catégorie Femmes en CX. Ce prix, organisé par CX Today, reconnaît les femmes leaders qui font preuve d'un leadership et d'une innovation exceptionnels dans l'expérience client. Sous la direction de Jones depuis 2021, Mosaicx s'est transformée d'une entreprise d'opérations de centre d'appels en pionnière de l'IA conversationnelle, atteignant une amélioration de jusqu'à 10 % de la rétention des clients.
L'entreprise sert divers secteurs, notamment la finance, l'assurance, la santé, les télécommunications, les voyages et le commerce de détail. Fort de 30 ans d'expérience dans le domaine de l'expérience client, Mosaicx se concentre sur l'accompagnement des clients pour réaliser des investissements stratégiques en fonction des besoins de l'industrie et des consommateurs.
Die Präsidentin von Mosaicx, Rebecca Jones, wurde in der Kategorie Frauen in CX bei den 2024 CX Leaders Awards ausgezeichnet. Der Preis, der von CX Today veranstaltet wird, würdigt weibliche Führungskräfte, die außergewöhnliche Führung und Innovation im Kundenservice zeigen. Unter Jones' Führung seit 2021 hat sich Mosaicx von einem Callcenter-Betriebsunternehmen zu einem Pionier der konversationalen KI entwickelt, was zu einer Verbesserung der Kundenbindung um bis zu 10% geführt hat.
Das Unternehmen bedient verschiedene Branchen, darunter Finanzen, Versicherungen, Gesundheitswesen, Telekommunikation, Reisen und Einzelhandel. Mit 30 Jahren Erfahrung im CX-Bereich konzentriert sich Mosaicx darauf, Kunden dabei zu helfen, strategische Investitionen basierend auf den Bedürfnissen der Branche und der Verbraucher zu tätigen.
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CX Today honors Rebecca Jones for advancing AI-driven customer experiences and business outcomes
OMAHA, Neb., Nov. 25, 2024 (GLOBE NEWSWIRE) -- Mosaicx, a conversational AI pioneer, today announced that President Rebecca Jones has been honored in the 2024 CX Leaders Awards, receiving recognition in the Women in CX category. The Women in CX award celebrates a female leader who has demonstrated exemplary leadership, innovation and influence in the field of customer experience.
The CX Leaders Awards 2024 is a celebration of the innovators, pioneers and change-makers redefining customer experience. Hosted by CX Today, this prestigious awards program honors leaders driving exceptional customer interactions and forward-thinking strategies and fostering communities that inspire lasting engagement. Judging is based on an individual’s ability to demonstrate leadership, influence, innovation, implementation, advocacy and community engagement.
As president of Mosaicx, Jones has taken a company formed 30 years ago to support call center operations and expertly navigated it into the world of conversational AI. Mosaicx leverages AI to deliver tangible, meaningful outcomes to businesses in the finance, insurance, healthcare, telecommunications, travel and retail industries. Since joining Mosaicx in 2021, Jones has led efforts to reimagine how businesses interact with their customers, delivering improvements in customer retention by up to
“I’m deeply honored to receive this prestigious award from CX Today,” said Jones. “This recognition reflects Mosaicx’ collective commitment to drive meaningful customer experiences. I couldn’t be prouder of our team’s dedication to continually raising the bar for innovative and impactful customer interactions.”
See the full list of CX Leaders Awards winners www.cxtoday.com/leaders-awards/winners/.
Mosaicx has been a CX pioneer for more than 30 years, guiding customers to make the right investments based on industry and consumer needs. The company’s journey reflects a deep understanding of the evolving CX landscape and the specific needs of businesses of various sizes and industries. To learn more about Mosaicx, visit www.mosaicx.com.
About Mosaicx
Mosaicx is a cloud-based solution that uses conversational AI, machine learning and natural language processing technologies to automate interactions with customers and employees. Its IVA technology delivers fast, easy, personalized service through industry-leading voice recognition and digital messaging capabilities, creating positive interactions that drive improved customer and employee satisfaction. Mosaicx is a part of West Technology Group, LLC, controlled by affiliates of certain funds managed by Apollo Global Management, Inc. (NYSE: APO).
Mosaicx Media Contact
Megan Nielson
Communiqué PR
mosaicxpr@communiquepr.com
206-282-4923 ext. 233
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/4bc5f6b4-8b8d-42b3-9e5e-34f6018d6b77
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