AutoNation Certified as a J.D. Power 2023 U.S. Dealer of Excellence with Record-Breaking 143 Stores

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05/09/2023 - 04:15 PM

Certification is based on achievement of high scores from automotive manufacturer Customer research and completion of an in-dealership best practices verification visit.

FORT LAUDERDALE, Fla., May 9, 2023 /PRNewswire/ -- Demonstrating its commitment to exceeding Customer expectations, AutoNation, Inc. (NYSE:AN), America's most admired automotive retailer has been certified in the J.D. Power 2023 Dealer of Excellence Program,^SM which recognizes a select number of vehicle dealerships throughout the United States that provide exceptional Customer service.

"This certification sets us apart, especially coming from such an authority as J.D. Power," said Marc Cannon, Executive Vice President at AutoNation. "In one way or another, everyone in our certified stores from coast to coast contributes to making our Customers happy, and every member of our team shares in this achievement."

Known for its "Voice of the Customer" research for more than 50 years, J.D. Power and, subsequently, its Dealer of Excellence Program help consumers identify leading retailers that will go the extra mile. The certified stores are:

Audi South Orlando
AutoNation Buick GMC Park Meadows
AutoNation Buick GMC West Sahara
AutoNation Chevrolet Airport
AutoNation Chevrolet Greenacres
AutoNation Chevrolet South Clearwater
AutoNation Chrysler Dodge Jeep Ram and FIAT Columbus
AutoNation Chrysler Dodge Jeep Ram and FIAT Johnson City
AutoNation Chrysler Dodge Jeep Ram and FIAT North Phoenix
AutoNation Chrysler Dodge Jeep Ram Houston
AutoNation Chrysler Dodge Jeep Ram Mobile
AutoNation Chrysler Dodge Jeep Ram North Richland Hills
AutoNation Chrysler Dodge Jeep Ram South Columbus
AutoNation Chrysler Dodge Jeep Ram Southwest
AutoNation Chrysler Dodge Jeep Ram Spring
AutoNation Chrysler Dodge Jeep Ram Valencia
AutoNation Dodge Ram Arapahoe
AutoNation Ford Bradenton
AutoNation Ford Brooksville
AutoNation Ford East
AutoNation Ford Frisco
AutoNation Ford Margate
AutoNation Ford Marietta
AutoNation Ford Panama City
AutoNation Ford Union City
AutoNation Honda Spokane Valley
AutoNation Hyundai Columbus
AutoNation Hyundai Tempe
AutoNation Lincoln Clearwater
AutoNation Nissan Chandler
AutoNation Nissan Miami
AutoNation Nissan Tempe
AutoNation Subaru Hunt Valley
AutoNation Toyota Pinellas Park
BMW of Bellevue
BMW of Buena Park
BMW of Dallas / MINI of Dallas
BMW of Delray Beach
BMW of Fremont
BMW of Las Vegas
BMW of Roseville
BMW of Tucson
Jaguar Land Rover Spokane
Land Rover Mt. Kisco
Lexus of Tampa Bay
Mercedes-Benz of Pompano
Mercedes-Benz of South Bay
Mercedes-Benz of Wesley Chapel
Mercedes-Benz of Westmont
MINI of Las Vegas
Porsche Orlando
Audi Bellevue
AutoNation Acura South Bay
AutoNation Acura Spokane Valley
AutoNation Acura Stevens Creek
AutoNation Chevrolet Arrowhead
AutoNation Ford Burleson
AutoNation Ford Corpus Christi
AutoNation Ford South Fort Worth
AutoNation Ford Valencia
AutoNation Honda 385
AutoNation Honda Costa Mesa
AutoNation Honda Covington Pike
AutoNation Honda Fremont
AutoNation Honda Hollywood
AutoNation Honda Renton
AutoNation Honda Thornton Road
AutoNation Honda Tucson Auto Mall
AutoNation Honda Valencia
AutoNation Subaru Roseville
AutoNation Toyota Spokane Valley
AutoNation Volkswagen Mall of Georgia
Laurel BMW of Westmont
Mercedes-Benz of North Orlando
Mercedes-Benz of San Jose/smart Center San Jose
Audi Peoria
Audi Spokane
AutoNation Acura North Orlando
AutoNation Chevrolet Coral Gables
AutoNation Chevrolet Doral
AutoNation Ford Amherst
AutoNation Ford Katy
AutoNation Ford Mobile
AutoNation Ford Sanford
AutoNation Honda Miami Lakes
AutoNation Honda Roseville
AutoNation Volkswagen Spokane
AutoNation Volvo Cars San Jose
House of Imports
Lexus of Cerritos
Mercedes-Benz of Fort Lauderdale
Mercedes-Benz of Houston North / smart center Houston North
Mercedes-Benz of Pembroke Pines
Mercedes-Benz of Sarasota / smart Center Sarasota
Audi Las Vegas
Audi Plano
Audi Westmont
AutoNation Acura Gulf Freeway
AutoNation Chevrolet Amarillo
AutoNation Chevrolet Gulf Freeway
AutoNation Chevrolet West Amarillo
AutoNation Ford Littleton
AutoNation Ford Memphis
AutoNation Ford Miami
AutoNation Ford North Canton
AutoNation Ford Tustin
AutoNation Ford Westlake
AutoNation Honda Sanford
AutoNation Honda South Corpus Christi
AutoNation Subaru Spokane Valley
AutoNation Toyota Arapahoe
AutoNation Toyota Cerritos
AutoNation Toyota Fort Myers
AutoNation Toyota Mall of Georgia
AutoNation Toyota Weston
AutoNation Toyota Winter Park
BMW of Carlsbad
Jaguar Land Rover Fort Lauderdale
Lexus of Clearwater
Lexus of Palm Beach
Mercedes-Benz of Houston Greenway
Mercedes-Benz of Miami
Mercedes-Benz of Stevens Creek
Porsche Newport Beach
Porsche Plano
Valencia BMW
AutoNation Toyota Tempe
Mercedes-Benz of Naperville
Mercedes-Benz of Delray
Mercedes-Benz of Marietta
AutoNation Chrysler Jeep Arapahoe
AutoNation Chevrolet Valencia
Audi Hunt Valley
AutoNation Chevrolet - Timonium
AutoNation Cadillac West Palm Beach
Jaguar/Land Rover of Hilton Head
AutoNation Cadillac of Port Richey
AutoNation Subaru of Hilton Head
AutoNation Honda Clearwater
Audi Hilton Head
Porsche Hilton Head
AutoNation Chevrolet North Richland Hills
BMW of Mountain View

According to J.D. Power, buying a vehicle is a significant financial transaction and can be stressful because there's so much information to digest. The Dealer of Excellence Program assists auto buyers who are looking for an exceptional dealership where they can confidently buy a vehicle. Certified dealers also benefit by leveraging the J.D. Power brand and promoting their dealership's commitment to an outstanding Customer purchase experience.

Dealer of Excellence is an exclusive program and not all dealerships can qualify. Those that do must pass a three-step process:

As the first qualification criterion, J.D. Power limits the percentage of eligible dealerships by nameplate based on each brand's performance in the most recent J.D. Power U.S. Sales Satisfaction Index (SSI) Study.^SM Thus, proportionally more dealerships from top-performing brands can become a J.D. Power Dealer of Excellence.

Second, dealerships must rank among their brand's top performers in key Customer satisfaction areas consistent with measurements found in the SSI Study.

Finally, qualifying dealers must pass an audit to show they meet or exceed J.D. Power sales best practices. Those best practices include, but are not limited to, listing vehicle inventory and pricing on the dealership website; negotiating in an efficient and transparent manner; offering a fair trade-in value; and presenting a clear and easy-to-understand menu of finance and insurance products.

J.D. Power 2023 Dealer of Excellence Program recognition is based on achievement of high scores from automotive manufacturer Customer research and completion of an in-dealership best practices verification visit. For more information, visit jdpower.com/us-doe.

About AutoNation, Inc.

AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation is committed to being the nation's most comprehensive transportation solutions provider with easy, transparent, and Customer-centric services.

Please visit www.autonation.com, investors.autonation.com, and www.twitter.com/AutoNation, where AutoNation discloses additional information about the Company, its business, and its results of operations. Please also visit www.autonationdrive.com, AutoNation's automotive blog, for information regarding the AutoNation community, the automotive industry, and current automotive news and trends.