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Alkami's Digital Sales & Service Platform to Usher in Era of Anticipatory Banking

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Alkami Technology (Nasdaq: ALKT) unveiled its Digital Sales & Service Platform at its 2025 Co:lab conference, positioning itself to create the industry's premier digital banking solution. The platform consists of three key solutions:

  • Onboarding & Account Opening Solution through MANTL acquisition
  • Digital Banking Solution (awarded 'Best Banking App' by Tearsheet in 2024)
  • Data & Marketing Solution featuring 50,000 data tags and AI predictive models

The platform enables financial institutions to onboard, engage, and grow their account base across all channels and segments. Notably, Alkami's Mobile App Platform received J.D. Power certification for 'Outstanding Mobile Banking Platform Experience' for the second consecutive year, ranking in the top 20% for user satisfaction and UX practices across 162 operational benchmarks.

Alkami Technology (Nasdaq: ALKT) ha presentato la sua Piattaforma Digitale di Vendita e Servizio durante la conferenza Co:lab 2025, posizionandosi per creare la soluzione di banking digitale leader del settore. La piattaforma è composta da tre soluzioni chiave:

  • Soluzione di Onboarding e Apertura Conti tramite l'acquisizione di MANTL
  • Soluzione di Banking Digitale (premiata come 'Miglior App Bancaria' da Tearsheet nel 2024)
  • Soluzione di Dati e Marketing con 50.000 tag di dati e modelli predittivi basati su AI

La piattaforma consente alle istituzioni finanziarie di acquisire, coinvolgere e far crescere la propria base di conti attraverso tutti i canali e segmenti. È importante notare che la Piattaforma Mobile di Alkami ha ricevuto la certificazione J.D. Power per 'Eccellente Esperienza della Piattaforma di Mobile Banking' per il secondo anno consecutivo, classificandosi tra il 20% migliore per soddisfazione degli utenti e pratiche UX su 162 parametri operativi.

Alkami Technology (Nasdaq: ALKT) presentó su Plataforma Digital de Ventas y Servicios en la conferencia Co:lab 2025, posicionándose para crear la solución de banca digital líder en la industria. La plataforma consta de tres soluciones clave:

  • Solución de Onboarding y Apertura de Cuentas a través de la adquisición de MANTL
  • Solución de Banca Digital (premiada como 'Mejor App Bancaria' por Tearsheet en 2024)
  • Solución de Datos y Marketing con 50,000 etiquetas de datos y modelos predictivos de IA

La plataforma permite a las instituciones financieras incorporar, involucrar y hacer crecer su base de cuentas a través de todos los canales y segmentos. Cabe destacar que la Plataforma de App Móvil de Alkami recibió la certificación J.D. Power por 'Experiencia Destacada en Plataforma de Banca Móvil' por segundo año consecutivo, clasificándose en el 20% superior en satisfacción del usuario y prácticas de UX en 162 parámetros operativos.

알카미 테크놀로지 (Nasdaq: ALKT)는 2025년 Co:lab 컨퍼런스에서 디지털 판매 및 서비스 플랫폼을 공개하며 업계 최고의 디지털 뱅킹 솔루션을 만들기 위해 자리매김했습니다. 이 플랫폼은 세 가지 주요 솔루션으로 구성되어 있습니다:

  • MANTL 인수를 통한 온보딩 및 계좌 개설 솔루션
  • 디지털 뱅킹 솔루션 (2024년 Tearsheet에서 '최고의 뱅킹 앱'으로 선정됨)
  • 50,000개의 데이터 태그와 AI 예측 모델을 특징으로 하는 데이터 및 마케팅 솔루션

이 플랫폼은 금융 기관이 모든 채널과 세그먼트에서 계좌 기반을 온보딩하고 참여시키며 성장시킬 수 있도록 합니다. 특히, 알카미의 모바일 앱 플랫폼은 두 번째 연속으로 '우수 모바일 뱅킹 플랫폼 경험'에 대한 J.D. Power 인증을 받았으며, 162개의 운영 기준에서 사용자 만족도 및 UX 관행에서 상위 20%에 랭크되었습니다.

Alkami Technology (Nasdaq: ALKT) a dévoilé sa Plateforme de Vente et de Service Numérique lors de sa conférence Co:lab 2025, se positionnant pour créer la solution de banque numérique leader du secteur. La plateforme se compose de trois solutions clés :

  • Solution d'Onboarding et d'Ouverture de Compte grâce à l'acquisition de MANTL
  • Solution de Banque Numérique (récompensée par Tearsheet en 2024 comme 'Meilleure Application Bancaire')
  • Solution de Données et de Marketing avec 50 000 balises de données et des modèles prédictifs basés sur l'IA

La plateforme permet aux institutions financières d'intégrer, d'engager et de développer leur base de comptes à travers tous les canaux et segments. Il est à noter que la Plateforme d'Application Mobile d'Alkami a reçu la certification J.D. Power pour 'Expérience Exceptionnelle de Plateforme de Mobile Banking' pour la deuxième année consécutive, se classant dans le top 20 % pour la satisfaction des utilisateurs et les pratiques UX sur 162 critères opérationnels.

Alkami Technology (Nasdaq: ALKT) stellte auf der Co:lab-Konferenz 2025 seine digitale Vertriebs- und Serviceplattform vor und positioniert sich damit zur Schaffung der führenden digitalen Banklösung der Branche. Die Plattform besteht aus drei zentralen Lösungen:

  • Onboarding- und Kontowahl-Lösung durch die Übernahme von MANTL
  • Digitale Banklösung (2024 von Tearsheet mit 'Bester Banking-App' ausgezeichnet)
  • Daten- und Marketinglösung mit 50.000 Datentags und KI-gestützten Prognosemodellen

Die Plattform ermöglicht es Finanzinstituten, ihre Kontenbasis über alle Kanäle und Segmente hinweg zu gewinnen, zu binden und auszubauen. Bemerkenswert ist, dass Alkamis Mobile App-Plattform zum zweiten Mal in Folge die J.D. Power-Zertifizierung für 'Herausragende Mobile Banking-Plattform-Erfahrung' erhalten hat und in den oberen 20 % für Benutzerzufriedenheit und UX-Praktiken über 162 betriebliche Benchmarks eingestuft wurde.

Positive
  • J.D. Power certification renewal demonstrates sustained product excellence
  • Comprehensive platform integration across all banking channels and segments
  • Advanced AI and data analytics capabilities with 50,000 data tags
  • Recognition as 'Best Banking App' by Tearsheet in 2024
  • Strategic MANTL acquisition strengthening onboarding capabilities
Negative
  • None.

Insights

Alkami's announcement of its Digital Sales & Service Platform represents a strategic evolution in their product portfolio, leveraging previous acquisitions to create an integrated ecosystem rather than standalone solutions. The MANTL acquisition integration enhances their onboarding capabilities across channels, potentially addressing a critical friction point in digital customer acquisition for regional financial institutions.

The platform's architecture – combining onboarding, engagement, and growth solutions – directly targets the full customer lifecycle, which should strengthen Alkami's value proposition when competing against larger fintech players like Q2, FIS, and Fiserv. The J.D. Power certification for their mobile experience provides third-party validation of quality, placing them in the top 20% of the benchmark.

What's particularly notable is their data capabilities – 50,000 descriptive data tags and AI models trained on 18 billion transactions – which suggests Alkami is building significant competitive moats through data intelligence. This positions them well as the industry shifts toward more predictive and personalized banking experiences.

The "Anticipatory Banking" concept signals Alkami's strategic direction toward AI-driven personalization, potentially creating additional cross-selling opportunities for their financial institution clients. This platform consolidation should help Alkami maintain its position as the fastest-growing digital banking provider while potentially improving customer retention through a more comprehensive solution set.

This platform launch addresses a critical pain point for regional banks and credit unions – competing effectively against larger institutions with substantially bigger technology budgets. By combining onboarding, engagement and growth solutions into a unified platform, Alkami provides these mid-tier institutions with enterprise-grade capabilities previously difficult to assemble without significant integration challenges.

The onboarding solution's multi-channel capabilities (digital, branch, call center) and broad account support (retail, business, commercial) indicates Alkami understands that regional institutions need flexibility across all customer segments. Their claim of "higher-converting application, higher initial funding, and less fraud" directly targets key performance metrics that impact deposit growth for banks under competitive pressure.

Their data and marketing solution with AI predictive models could significantly level the playing field against larger banks that have invested heavily in data science capabilities. The platform potentially enables regional institutions to shift from reactive to proactive customer engagement – a transformation necessary to compete in today's environment.

The consecutive J.D. Power certification suggests Alkami maintains consistent quality as they scale, which is critical for financial institutions where reliability directly impacts customer trust. The "fastest-growing" claim among banks and credit unions combined indicates they're gaining market share in a highly competitive space, likely driving improved economies of scale for future development.

The Platform allows financial institutions to land and expand relationships; Alkami gets certified for the second year in a row by J.D. Power    

PLANO, Texas, April 2, 2025 /PRNewswire/ -- Alkami Technology, Inc. (Nasdaq: ALKT) ("Alkami"), a leading cloud-based digital banking solutions provider for financial institutions in the U.S., announced at its annual 2025 Alkami Co:lab conference its position to create the premier digital sales and service platform in the industry. The Alkami Digital Sales & Service Platform (the Platform) will allow financial institutions to onboard, engage, and grow their account base, where for each critical job to be executed, Alkami provides a best-of-breed solution. Each solution can function independently, or when combined, results in the Alkami Digital Sales & Service Platform that enables banks and credit unions to land and expand account holder relationships. 

The Platform is comprised of three solutions, each serving an essential purpose in the account holder relationship:

  1. Onboarding & Account Opening Solution (onboarding) - With its acquisition of MANTL, Alkami's solution works through all channels (digital, in-branch, and call center), across all account holder segments (retail, business, and commercial), and for virtually all deposit types and is proven to boost deposit growth with a higher-converting application, higher initial funding, and less fraud than competitive alternatives.
  2. Digital Banking Solution (engagement and protection) - Alkami was awarded "Best Banking App" by Tearsheet in 2024 and is the fastest-growing among all banks and credit unions combined.1
  3. Data & Marketing Solution (growth) - Alkami's solution is purpose-built for financial institutions and provides 50,000 descriptive data tags and a dozen AI predictive models trained on analyzing more than 18 billion core transactions, improving personalized targeting and cross-selling efforts, increasing revenue, and reducing churn.

"With our recent acquisitions and investments, Alkami is poised to deliver the industry's leading digital sales and service platform that helps our customers compete against megabanks and win," said Alex Shootman, chief executive officer at Alkami. "With the Platform, Alkami's customers will usher in the next wave of innovation in the industry—Anticipatory Banking—moving beyond personalization to anticipate the needs of their account holders," he added.

Additionally at Alkami Co:lab, it was announced that Alkami's Mobile App Platform has been certified by J.D. Power for providing clients with "An Outstanding Mobile Banking Platform Experience" for two years in a row, bringing an exceptional experience under the Digital Banking Solution pillar of the Platform. The certification means that Alkami scores within the top 20% by the J.D. Power mobile experience benchmark, taking into consideration both user satisfaction and a sustainable user experience (UX) practice. For the former, Alkami ranks among the top quintile measured by J.D. Power in overall user satisfaction, which includes visual appeal, ease of navigation, clarity of information provided, and variety of tasks performed on the app. For the latter, Alkami also scores among the top quintile assessed by J.D. Power, passing a rigorous evaluation of 162 mobile app experience and operational best practices, including product design and development, end user understanding, vision, client relationship, data, and overall mobile app performance.

To learn more about Alkami's Digital Sales & Service Platform, visit here.

About Alkami
Alkami Technology, Inc. is a leading cloud-based digital banking solutions provider for financial institutions in the United States that enables clients to grow confidently, adapt quickly, and build thriving digital communities. Alkami helps clients transform through retail and business banking, digital account opening, payment security, and data and marketing solutions. To learn more, visit www.alkami.com.

Media Relations Contacts
Vested
alkami@fullyvested.com 

Marla Pieton
marla.pieton@alkami.com 

__________________________________

1 Based on FI Navigator Data, Market Share Change (by Enrolled Customers) for All FIs as of 12/31/2024.


J.D. Power 2025 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/awards.

Cision View original content to download multimedia:https://www.prnewswire.com/news-releases/alkamis-digital-sales--service-platform-to-usher-in-era-of-anticipatory-banking-302418565.html

SOURCE Alkami Technology, Inc.

FAQ

What are the three main components of Alkami's (ALKT) new Digital Sales & Service Platform?

The platform comprises Onboarding & Account Opening Solution (via MANTL), Digital Banking Solution, and Data & Marketing Solution with AI capabilities.

How did Alkami (ALKT) perform in J.D. Power's mobile banking certification for 2025?

Alkami received J.D. Power certification for 'Outstanding Mobile Banking Platform Experience' for the second consecutive year, ranking in the top 20% for user satisfaction and UX practices.

What capabilities does Alkami's (ALKT) Data & Marketing Solution offer?

It provides 50,000 descriptive data tags and 12 AI predictive models trained on over 18 billion core transactions for personalized targeting and cross-selling.

What recognition did Alkami's (ALKT) Digital Banking Solution receive in 2024?

Alkami's Digital Banking Solution was awarded 'Best Banking App' by Tearsheet in 2024 and is the fastest-growing among all banks and credit unions combined.
Alkami Technology, Inc.

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