Alkami's Digital Sales & Service Platform to Usher in Era of Anticipatory Banking

Rhea-AI Summary

Alkami Technology (Nasdaq: ALKT) unveiled its Digital Sales & Service Platform at its 2025 Co:lab conference, positioning itself to create the industry's premier digital banking solution. The platform consists of three key solutions:

• Onboarding & Account Opening Solution through MANTL acquisition
• Digital Banking Solution (awarded 'Best Banking App' by Tearsheet in 2024)
• Data & Marketing Solution featuring 50,000 data tags and AI predictive models

The platform enables financial institutions to onboard, engage, and grow their account base across all channels and segments. Notably, Alkami's Mobile App Platform received J.D. Power certification for 'Outstanding Mobile Banking Platform Experience' for the second consecutive year, ranking in the top 20% for user satisfaction and UX practices across 162 operational benchmarks.

Insights

Financial Technology Analyst

Alkami's announcement of its Digital Sales & Service Platform represents a strategic evolution in their product portfolio, leveraging previous acquisitions to create an integrated ecosystem rather than standalone solutions. The MANTL acquisition integration enhances their onboarding capabilities across channels, potentially addressing a critical friction point in digital customer acquisition for regional financial institutions.

The platform's architecture – combining onboarding, engagement, and growth solutions – directly targets the full customer lifecycle, which should strengthen Alkami's value proposition when competing against larger fintech players like Q2, FIS, and Fiserv. The J.D. Power certification for their mobile experience provides third-party validation of quality, placing them in the top 20% of the benchmark.

What's particularly notable is their data capabilities – 50,000 descriptive data tags and AI models trained on 18 billion transactions – which suggests Alkami is building significant competitive moats through data intelligence. This positions them well as the industry shifts toward more predictive and personalized banking experiences.

The "Anticipatory Banking" concept signals Alkami's strategic direction toward AI-driven personalization, potentially creating additional cross-selling opportunities for their financial institution clients. This platform consolidation should help Alkami maintain its position as the fastest-growing digital banking provider while potentially improving customer retention through a more comprehensive solution set.

Banking Industry Specialist

This platform launch addresses a critical pain point for regional banks and credit unions – competing effectively against larger institutions with substantially bigger technology budgets. By combining onboarding, engagement and growth solutions into a unified platform, Alkami provides these mid-tier institutions with enterprise-grade capabilities previously difficult to assemble without significant integration challenges.

The onboarding solution's multi-channel capabilities (digital, branch, call center) and broad account support (retail, business, commercial) indicates Alkami understands that regional institutions need flexibility across all customer segments. Their claim of "higher-converting application, higher initial funding, and less fraud" directly targets key performance metrics that impact deposit growth for banks under competitive pressure.

Their data and marketing solution with AI predictive models could significantly level the playing field against larger banks that have invested heavily in data science capabilities. The platform potentially enables regional institutions to shift from reactive to proactive customer engagement – a transformation necessary to compete in today's environment.

The consecutive J.D. Power certification suggests Alkami maintains consistent quality as they scale, which is critical for financial institutions where reliability directly impacts customer trust. The "fastest-growing" claim among banks and credit unions combined indicates they're gaining market share in a highly competitive space, likely driving improved economies of scale for future development.

The Platform allows financial institutions to land and expand relationships; Alkami gets certified for the second year in a row by J.D. Power    

PLANO, Texas, April 2, 2025 /PRNewswire/ -- Alkami Technology, Inc. (Nasdaq: ALKT) ("Alkami"), a leading cloud-based digital banking solutions provider for financial institutions in the U.S., announced at its annual 2025 Alkami Co:lab conference its position to create the premier digital sales and service platform in the industry. The Alkami Digital Sales & Service Platform (the Platform) will allow financial institutions to onboard, engage, and grow their account base, where for each critical job to be executed, Alkami provides a best-of-breed solution. Each solution can function independently, or when combined, results in the Alkami Digital Sales & Service Platform that enables banks and credit unions to land and expand account holder relationships. 

The Platform is comprised of three solutions, each serving an essential purpose in the account holder relationship:

1. Onboarding & Account Opening Solution (onboarding) - With its acquisition of MANTL, Alkami's solution works through all channels (digital, in-branch, and call center), across all account holder segments (retail, business, and commercial), and for virtually all deposit types and is proven to boost deposit growth with a higher-converting application, higher initial funding, and less fraud than competitive alternatives.
2. Digital Banking Solution (engagement and protection) - Alkami was awarded "Best Banking App" by Tearsheet in 2024 and is the fastest-growing among all banks and credit unions combined.¹
3. Data & Marketing Solution (growth) - Alkami's solution is purpose-built for financial institutions and provides 50,000 descriptive data tags and a dozen AI predictive models trained on analyzing more than 18 billion core transactions, improving personalized targeting and cross-selling efforts, increasing revenue, and reducing churn.

"With our recent acquisitions and investments, Alkami is poised to deliver the industry's leading digital sales and service platform that helps our customers compete against megabanks and win," said Alex Shootman, chief executive officer at Alkami. "With the Platform, Alkami's customers will usher in the next wave of innovation in the industry—Anticipatory Banking—moving beyond personalization to anticipate the needs of their account holders," he added.

Additionally at Alkami Co:lab, it was announced that Alkami's Mobile App Platform has been certified by J.D. Power for providing clients with "An Outstanding Mobile Banking Platform Experience" for two years in a row, bringing an exceptional experience under the Digital Banking Solution pillar of the Platform. The certification means that Alkami scores within the top 20% by the J.D. Power mobile experience benchmark, taking into consideration both user satisfaction and a sustainable user experience (UX) practice. For the former, Alkami ranks among the top quintile measured by J.D. Power in overall user satisfaction, which includes visual appeal, ease of navigation, clarity of information provided, and variety of tasks performed on the app. For the latter, Alkami also scores among the top quintile assessed by J.D. Power, passing a rigorous evaluation of 162 mobile app experience and operational best practices, including product design and development, end user understanding, vision, client relationship, data, and overall mobile app performance.

To learn more about Alkami's Digital Sales & Service Platform, visit here.

About Alkami
Alkami Technology, Inc. is a leading cloud-based digital banking solutions provider for financial institutions in the United States that enables clients to grow confidently, adapt quickly, and build thriving digital communities. Alkami helps clients transform through retail and business banking, digital account opening, payment security, and data and marketing solutions. To learn more, visit www.alkami.com.

Media Relations Contacts
Vested
alkami@fullyvested.com 

Marla Pieton
marla.pieton@alkami.com 

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1 Based on FI Navigator Data, Market Share Change (by Enrolled Customers) for All FIs as of 12/31/2024.

J.D. Power 2025 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/awards.

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SOURCE Alkami Technology, Inc.

FAQ

What are the three main components of Alkami's (ALKT) new Digital Sales & Service Platform?

The platform comprises Onboarding & Account Opening Solution (via MANTL), Digital Banking Solution, and Data & Marketing Solution with AI capabilities.

How did Alkami (ALKT) perform in J.D. Power's mobile banking certification for 2025?

Alkami received J.D. Power certification for 'Outstanding Mobile Banking Platform Experience' for the second consecutive year, ranking in the top 20% for user satisfaction and UX practices.

What capabilities does Alkami's (ALKT) Data & Marketing Solution offer?

It provides 50,000 descriptive data tags and 12 AI predictive models trained on over 18 billion core transactions for personalized targeting and cross-selling.

What recognition did Alkami's (ALKT) Digital Banking Solution receive in 2024?

Alkami's Digital Banking Solution was awarded 'Best Banking App' by Tearsheet in 2024 and is the fastest-growing among all banks and credit unions combined.