Alight Announces New Integration of Leaves With Other Benefits
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Insights
Alight Inc.'s introduction of advanced features in its LeavePro absence management software represents a strategic move to enhance the employee experience through technological innovation. By integrating leave management into the Alight Worklife® platform, the company is streamlining the process for employees to manage leave of absence claims, which could lead to increased satisfaction and productivity. This integration aligns with current trends in the human capital management industry, where there is a growing emphasis on using technology to provide a more holistic and user-friendly experience.
The deployment of SmartSTART and Straight Through Processing (STP) features, which leverage AI and proprietary medical guidelines, indicates Alight's commitment to reducing administrative burdens and improving operational efficiency. These enhancements could potentially lead to cost savings for Alight's clients through reduced manual processing and lower rates of human error. The reported 10% reduction in follow-up calls for certain types of absences within the first 60 days post-release demonstrates measurable improvements in process efficiency.
From a financial perspective, Alight Inc.'s investment in its LeavePro software may have significant implications for the company's profitability and market position. The introduction of AI-supported features is likely to enhance the software's competitive edge, potentially increasing market share and revenue streams. The reported operational efficiencies, such as the reduction in follow-up calls, suggest that Alight is effectively leveraging technology to reduce costs, which could translate to improved margins over time.
Investors should monitor the adoption rate of SmartSTART among Alight's client base, as a higher uptake could indicate strong market demand and customer satisfaction, potentially impacting the company's future earnings. Additionally, the integration of leave management with other benefits is a value proposition that may attract new clients, further contributing to revenue growth. However, investors should also consider the costs associated with the development and implementation of these new features, as well as the competitive landscape of human capital management solutions.
The advancements in Alight’s LeavePro software underscore the importance of integrating various aspects of employee wellbeing into a single platform. By allowing employees to manage leaves of absence alongside other benefits, Alight is addressing a key pain point in human resources management: the fragmentation of employee services. The use of AI and automation in simplifying the claims intake process and reducing the need for medical paperwork for certain claims reflects a broader industry shift towards digital transformation in HR practices.
For HR departments, the reduction of manual tasks could lead to a reallocation of resources towards more strategic initiatives. Additionally, the emphasis on employee wellbeing and the unified experience could help employers in talent retention and attraction, which are critical factors in today's competitive job market. The long-term implications of such technological advancements could include a reshaping of the HR function, where data-driven decision-making and employee self-service become the norm.
- Alight introduces advanced configurable intake and automation features in Alight’s LeavePro absence management software
- Announces further integration of leaves and additional benefits promoting comprehensive employee wellbeing
As a part of its holistic strategy, Alight recently integrated leave management into the Alight Worklife® platform. This integration offers a unified experience for employees, empowering them to more easily initiate leave of absence claims, assess eligibility, track claim status, explore leave options, and access disability-related information.
Integrating leaves of absence
SmartSTART is Alight’s enhanced, configurable leaves claim intake process that is responsive to the specific needs of clients and their employees, creating more consistent, efficient customer experiences across channels, including phone or the online portal. SmartSTART streamlines claim intake for leaves of absence by asking questions based on the condition and reason for leave. A dynamic engine adjusts available responses based on the leave reason and plan offering, making it easier for an employee to request a leave of absence while reducing the amount of information that case managers must input manually, decreasing human error and follow-up calls.
Unlike other absence management technology currently available to large employers, SmartSTART prompts the employee to take additional, relevant actions outside of the leave process, like signing up a new baby for benefits and verifying dependents, transforming leaves of absence into a key part of overall employee wellbeing.
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Streamlining claim intakes
Developed to improve processing speed and accuracy, and to help reduce stress and complexity when an employee has an important life event, Straight Through Processing (STP) integrates Alight’s proprietary, evidence-based medical guidelines (MDGuidelines) and AI-supported automation to improve the employee experience during routine, less-complex claims intake. For example, STP allows customers to file a simple disability claim, without the need for medical paperwork and get immediate approval for their leave of absence if the leave falls within the medical guideline duration. This capability increases the speed at which decisions for common leaves of absence, such as maternity and certain routine surgeries, are approved and completed. Employees no longer need to spend their time on medical paperwork for simple claim types or waiting for case managers to manually review and approve their leave.
“These enhancements bring together disparate parts of an employee’s journey by connecting leaves of absence with other needs like benefits and healthcare, giving employees a one-stop shop experience for their wellbeing needs and reducing friction for employers and their HR teams,” said Josh Welch, EVP of product management at Alight. “This unique approach supports employee wellbeing while helping employers uplevel their employee experience.”
About Alight Solutions
Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth, and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay, and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240314466603/en/
Mariana Fischbach, Alight Solutions
mariana.fischbach@alight.com
Source: Alight Solutions
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