Transmit Security Powers Aflac’s 2024 CSO Award Win for “Quackcess Granted” Passkey Authentication Initiative
Aflac has won the 2024 CSO Award for its 'Quackcess Granted' Passkey Authentication Initiative, powered by Transmit Security. The project implemented passkey authentication as a secure alternative to traditional passwords, achieving a 96% login success rate and 32% adoption rate among policyholders, surpassing the initial 10% target. Over 265,000 Aflac policyholders have enrolled in the program, with no reported login failures and minimal technical support needs. The initiative, built on FIDO standards, allows customers to sync biometric credentials across devices through cloud technology, eliminating passwords and outdated multi-factor authentication methods.
Aflac ha vinto il premio CSO 2024 per la sua iniziativa di autenticazione 'Quackcess Granted', realizzata in collaborazione con Transmit Security. Il progetto ha implementato l'autenticazione tramite passkey come alternativa sicura alle password tradizionali, raggiungendo un tasso di successo del 96% nel login e un tasso di adozione del 32% tra i contraenti, superando l'obiettivo iniziale del 10%. Oltre 265.000 contraenti Aflac si sono iscritti al programma, senza alcun caso di login fallito e con necessità minime di supporto tecnico. L'iniziativa, basata sugli standard FIDO, consente ai clienti di sincronizzare le credenziali biometriche tra i dispositivi tramite tecnologia cloud, eliminando password e metodi obsoleti di autenticazione a più fattori.
Aflac ha ganado el premio CSO 2024 por su iniciativa de autenticación 'Quackcess Granted', impulsada por Transmit Security. El proyecto implementó la autenticación mediante passkey como una alternativa segura a las contraseñas tradicionales, logrando una tasa de éxito de inicio de sesión del 96% y una tasa de adopción del 32% entre los asegurados, superando el objetivo inicial del 10%. Más de 265,000 asegurados de Aflac se han inscrito en el programa, sin fallos de inicio de sesión reportados y con necesidades mínimas de soporte técnico. La iniciativa, construida sobre estándares FIDO, permite a los clientes sincronizar credenciales biométricas entre dispositivos a través de tecnología en la nube, eliminando contraseñas y métodos obsoletos de autenticación multifactor.
Aflac는 Transmit Security와 함께 진행한 'Quackcess Granted' 패스키 인증 이니셔티브로 2024년 CSO 상을 수상했습니다. 이 프로젝트는 전통적인 비밀번호의 안전한 대안으로 패스키 인증을 구현하여, 96%의 로그인 성공률과 32%의 도입률을 달성하며 초기 목표인 10%를 초과했습니다. 265,000명 이상의 Aflac 보험 가입자가 프로그램에 등록했으며, 로그인 실패는 보고되지 않고 기술 지원 필요성은 최소화되었습니다. FIDO 기준에 기반한 이 이니셔티브는 고객이 클라우드 기술을 통해 다중 장치에서 생체 인식 자격 증명을 동기화할 수 있게 해주며, 비밀번호와 구식의 다중 요소 인증 방법을 제거합니다.
Aflac a remporté le CSO Award 2024 pour son initiative d'authentification 'Quackcess Granted', réalisée avec Transmit Security. Le projet a mis en œuvre l'authentification par passkey comme alternative sécurisée aux mots de passe traditionnels, atteignant un taux de succès de connexion de 96% et un taux d'adoption de 32% parmi les assurés, dépassant l'objectif initial de 10%. Plus de 265 000 assurés Aflac se sont inscrits au programme, sans échec de connexion signalé et avec des besoins de support technique minimaux. L'initiative, basée sur les normes FIDO, permet aux clients de synchroniser les identifiants biométriques entre les appareils via la technologie cloud, éliminant ainsi les mots de passe et les méthodes d'authentification à plusieurs facteurs obsolètes.
Aflac hat den CSO Award 2024 für seine 'Quackcess Granted' Passkey-Authentifizierungsinitiative gewonnen, die von Transmit Security unterstützt wird. Das Projekt hat die Passkey-Authentifizierung als sichere Alternative zu herkömmlichen Passwörtern implementiert und eine Erfolgsquote von 96% beim Login sowie eine Adoptionsrate von 32% unter den Versicherungspolicen erreicht, wodurch das ursprüngliche Ziel von 10% übertroffen wurde. Über 265.000 Aflac-Versicherungspolicen haben sich für das Programm angemeldet, ohne dass Login-Fehler gemeldet wurden und mit minimalem technischem Unterstützungsbedarf. Die Initiative, die auf FIDO-Standards basiert, ermöglicht es den Kunden, biometrische Anmeldeinformationen über Geräte hinweg durch Cloud-Technologie zu synchronisieren, wodurch Passwörter und veraltete Mehrfaktorauthentifizierungsmethoden beseitigt werden.
- 96% login success rate achieved with passkey authentication
- 32% policyholder adoption rate, exceeding 10% target
- 265,000+ policyholders enrolled in the program
- Zero reported login failures
- Reduced customer support requests and operational costs
- None.
Insights
The "Quackcess Granted" passkey authentication initiative represents a significant technological advancement in Aflac's security infrastructure. The 96% login success rate and
The integration of FIDO-standard passkeys with cloud synchronization across devices addresses a critical limitation of traditional FIDO implementations. This modernization significantly strengthens security against phishing and credential theft while improving user experience - a rare combination in cybersecurity solutions. The absence of reported login failures and minimal technical support requirements indicates robust system architecture and user-friendly design.
“The stakes grow higher every day for security leaders and their teams, and this year’s CSO Awards honor the very best efforts to tackle challenges from an expanding threat landscape,” said Beth Kormanik, Content Director for the CSO Conference & Awards.
Behind this award-winning project is Aflac’s strategic collaboration with Transmit Security, whose identity-security platform, Mosaic by Transmit Security, stood out for its advanced passkey security, seamless implementation, and customizable user interface. The “Quackcess Granted” project exemplifies how leading organizations like Aflac can simplify the customer experience while maintaining high levels of security.
“We are honored to receive this recognition from CSO for the ‘Quackcess Granted’ initiative,” said Tim Callahan, Senior Vice President, Global Chief Information Security Officer at Aflac. “This project has transformed how our customers engage with us, making secure access seamless and frustration-free. With the support of Transmit Security, we’ve delivered a modern, industry standard experience that benefits both our customers and our business.”
Aflac’s impressive results
Designed to provide customers with the safe ability to login without a password, Aflac utilizes passkey authentication—a secure, easy-to-use alternative to traditional passwords. Aflac’s approach has improved login success rates to
Recognizing excellence in cybersecurity innovation
The CSO Awards highlight standout projects that combine innovative technology with measurable business impact. Aflac’s “Quackcess Granted” initiative earned praise for addressing real-world cybersecurity challenges while improving customer satisfaction and lowering operational overhead.
Passkey authentication, built on FIDO standards, delivers fast, secure, and user-friendly registration, login, and recovery on Aflac’s website. Designed for usability, it allows customers to sync their biometric credentials through the cloud across all passkey-supported devices. This expands traditional FIDO capabilities—originally tied to individual devices—by simplifying account access and ensuring seamless recovery, even when switching or restoring devices.
Passkeys are the inevitable replacement for passwords - they’re already enabling stronger and simpler authentication across billions of user accounts today,” said Andrew Shikiar, CEO of the FIDO Alliance.
"This award and partnership between Aflac and Transmit Security is a great example of how organizations can realize the great business benefits of passkeys - reduced phishing and credential theft risks while enhancing the customer experience with faster, more reliable sign-ins — without great technical lift or burden.”
The strategic collaboration with Transmit Security
Built with cybersecurity at its core, Transmit Security’s platform–Mosaic–provides a secure infrastructure for Aflac’s passkey initiative, leveraging public key cryptography to create phishing-resistant authentication. With Mosaic, Aflac eliminated passwords and outdated multi-factor authentication (MFA) methods, mitigating account takeover (ATO) risks while offering customers a frictionless experience.
“We are excited to be part of Aflac’s success with the ‘Quackcess Granted’ project,” said David Mahdi, Chief Identity Officer at Transmit Security. “Passkeys are revolutionizing digital authentication, and Mosaic ensures that companies like Aflac can seamlessly adopt this technology to enhance security without adding complexity.”
The collaboration between Aflac and Transmit Security demonstrates how business goals and security innovations can align to deliver tangible results. Mosaic’s ability to integrate passkey security across multiple devices ensures a consistent, branded experience for Aflac customers while maintaining robust security standards.
How passkeys with Mosaic are transforming authentication
Mosaic by Transmit Security empowers organizations to offer biometric authentication, such as fingerprints or facial recognition, across devices. With passkeys, Aflac is able to provide seamless access without needing to remember or reset passwords. Their implementation includes customized workflows that keep the login process within Aflac’s website, eliminating redirects to third-party services.
Ultimately, this reduces friction, enhances security, ensures a consistent brand experience and reinforces Aflac’s customer trust and satisfaction. But the Mosaic platform offers more than passkeys–it streamlines identity management as a whole by bridging customer identity, identity verification, and fraud prevention. By eliminating security silos, closing gaps, and reducing complexity, Mosaic ensures seamless, secure interactions across all touchpoints.
About Transmit Security
Transmit Security transforms identity management by unifying customer identity management, identity verification, and fraud prevention into one transformative platform. Purpose built for resilience and scale, Mosaic by Transmit Security eliminates silos and complexity, delivering resilience and scalability. With cybersecurity in its DNA, Transmit Security is a trusted partner for 7 ‘top 10’ US banks and Fortune 500s and earned the highest score for strategy and product execution among all leading vendors in Liminal’s 2024 ATO Prevention Link Index Report. Designed for modern enterprises, it helps organizations close security gaps and streamline digital interactions with unparalleled efficiency and trust. By offering purpose-built, modular solutions that adapt to evolving threats, Transmit Security ensures businesses can safeguard their operations while providing frictionless customer experiences.
About Aflac Incorporated
Aflac Incorporated (NYSE: AFL), a Fortune 500 company, has helped provide financial protection and peace of mind for more than 68 years to millions of policyholders and customers through its subsidiaries in the
View source version on businesswire.com: https://www.businesswire.com/news/home/20241030184182/en/
Media:
David Mahdi
Chief Information Officer
Transmit Security
david.mahdi@transmitsecurity.com
Source: Transmit Security
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