TruVista and GOCare Team Up to Revolutionize Digital Customer Experiences
TruVista Communications has partnered with GOCare to enhance customer experience and support network growth initiatives. The collaboration involves implementing GOCare's Digital Experience Platform, including Messenger, Outage Management, Connect, Pulse, and Reach solutions.
The partnership aims to achieve several key objectives: reducing inbound calls through proactive notifications and self-care options, managing broadband outages effectively with two-way SMS capabilities, measuring customer experience through Net Promoter Score® surveys, and streamlining operations for more efficient growth. The system integrates with CHR Omnia360 billing and Adtran network systems to improve digital customer engagement and automation.
TruVista, operating in Georgia and South Carolina, provides fiber internet, voice, video, cellular, and security services. The implementation focuses on delivering superior service through digital channels including SMS, email, social media, and web chat.
TruVista Communications ha stretto una partnership con GOCare per migliorare l'esperienza del cliente e supportare le iniziative di crescita della rete. La collaborazione prevede l'implementazione della Digital Experience Platform di GOCare, inclusi i servizi Messenger, gestione delle interruzioni, Connect, Pulse e Reach.
La partnership si propone di raggiungere diversi obiettivi chiave: ridurre le chiamate in entrata attraverso notifiche proattive e opzioni di auto-assistenza, gestire efficacemente le interruzioni della banda larga con capacità SMS bidirezionali, misurare l'esperienza del cliente tramite sondaggi Net Promoter Score®, e snellire le operazioni per una crescita più efficiente. Il sistema si integra con i sistemi di fatturazione CHR Omnia360 e Adtran per migliorare l'engagement digitale dei clienti e l'automazione.
TruVista, che opera in Georgia e Carolina del Sud, offre servizi di internet in fibra, voce, video, cellulare e sicurezza. L'implementazione si concentrerà sulla fornitura di un servizio superiore attraverso canali digitali tra cui SMS, email, social media e chat web.
TruVista Communications se ha asociado con GOCare para mejorar la experiencia del cliente y apoyar las iniciativas de crecimiento de la red. La colaboración involucra la implementación de la Digital Experience Platform de GOCare, que incluye soluciones de Messenger, gestión de interrupciones, Connect, Pulse y Reach.
La asociación tiene como objetivo alcanzar varios objetivos clave: reducir las llamadas entrantes a través de notificaciones proactivas y opciones de autoatención, gestionar de manera efectiva las interrupciones de banda ancha con capacidades de SMS bidireccionales, medir la experiencia del cliente a través de encuestas del Net Promoter Score®, y optimizar las operaciones para un crecimiento más eficiente. El sistema se integra con los sistemas de facturación de CHR Omnia360 y Adtran para mejorar la participación digital del cliente y la automatización.
TruVista, que opera en Georgia y Carolina del Sur, ofrece servicios de internet de fibra, voz, video, celular y seguridad. La implementación se centra en ofrecer un servicio superior a través de canales digitales, incluidos SMS, correo electrónico, redes sociales y chat web.
TruVista Communications는 GOCare와 협력하여 고객 경험을 향상하고 네트워크 성장 이니셔티브를 지원하고 있습니다. 이 협업은 GOCare의 디지털 경험 플랫폼을 구현하는 것으로, Messenger, 장애 관리, Connect, Pulse 및 Reach 솔루션을 포함합니다.
파트너십의 목표는 여러 주요 목표를 달성하는 것입니다: 사전 알림과 자기 관리 옵션을 통해 전화 통화를 줄이고, 양방향 SMS 기능으로 브로드밴드 장애를 효과적으로 관리하고, Net Promoter Score® 설문을 통해 고객 경험을 측정하며, 더 효율적인 성장을 위해 운영을 간소화하는 것입니다. 이 시스템은 디지털 고객 참여 및 자동화를 향상시키기 위해 CHR Omnia360 청구 및 Adtran 네트워크 시스템과 통합됩니다.
조지아주와 사우스캐롤라이나주에서 운영되는 TruVista는 광섬유 인터넷, 음성, 비디오, 셀룰러 및 보안 서비스를 제공합니다. 구현은 SMS, 이메일, 소셜 미디어 및 웹 채팅을 포함한 디지털 채널을 통해 탁월한 서비스를 제공하는 데 중점을 둡니다.
TruVista Communications a formé un partenariat avec GOCare pour améliorer l'expérience client et soutenir les initiatives de croissance du réseau. La collaboration implique la mise en œuvre de la Digital Experience Platform de GOCare, y compris des solutions Messenger, gestion des pannes, Connect, Pulse et Reach.
Le partenariat vise à atteindre plusieurs objectifs clés : réduire les appels entrants grâce à des notifications proactives et des options d'auto-assistance, gérer efficacement les pannes de large bande avec des capacités SMS bidirectionnelles, mesurer l'expérience client par le biais d'enquêtes Net Promoter Score®, et rationaliser les opérations pour une croissance plus efficace. Le système s'intègre aux systèmes de facturation CHR Omnia360 et aux systèmes réseau Adtran pour améliorer l'engagement client numérique et l'automatisation.
TruVista, qui opère en Géorgie et en Caroline du Sud, propose des services Internet en fibre, de voix, de vidéo, de téléphonie mobile et de sécurité. La mise en œuvre se concentre sur la fourniture d'un service supérieur via des canaux numériques, y compris SMS, e-mail, médias sociaux et chat en ligne.
TruVista Communications hat eine Partnerschaft mit GOCare geschlossen, um die Kundenerfahrung zu verbessern und das Wachstum der Netzwerkinfrastrukturen zu unterstützen. Diese Zusammenarbeit beinhaltet die Implementierung der Digital Experience Platform von GOCare, einschließlich der Lösungen Messenger, Störungsmanagement, Connect, Pulse und Reach.
Das Ziel der Partnerschaft besteht darin, mehrere zentrale Ziele zu erreichen: die Anzahl der eingehenden Anrufe durch proaktive Benachrichtigungen und Selbsthilfeoptionen zu reduzieren, Breitbandstörungen effektiv mit bidirektionalen SMS-Funktionen zu verwalten, die Kundenerfahrung durch Net Promoter Score®-Umfragen zu messen und die Abläufe für effizienteres Wachstum zu optimieren. Das System integriert sich mit den Abrechnungssystemen CHR Omnia360 und Adtran, um das digitale Kundenengagement und die Automatisierung zu verbessern.
TruVista, das in Georgia und South Carolina tätig ist, bietet Glasfaser-Internet, Sprach-, Video-, Mobilfunk- und Sicherheitsdienste an. Die Implementierung konzentriert sich darauf, über digitale Kanäle wie SMS, E-Mail, soziale Medien und Web-Chat einen überlegenen Service zu bieten.
- Integration with CHR Omnia360 and Adtran systems for improved operational efficiency
- Implementation of comprehensive digital customer service solutions
- Enhanced customer engagement through multiple digital channels
- Potential reduction in operational costs through automation
- None.
Leading regional broadband operator strengthens customer relationships and streamlines operations with GOCare Digital Experience Platform
TruVista, a leading regional provider of fiber internet, voice, video, cellular, and security services in
"At TruVista, our customers are at the heart of everything we do," said Carla French, CEO of TruVista. "Partnering with GOCare allows us to provide seamless, real-time communication and proactive support, ensuring a superior experience across all digital touchpoints."
TruVista is embracing a comprehensive approach in its partnership with GOCare and will be rolling out GOCare Messenger, Outage Management, Connect, Pulse, and Reach from its Digital Experience Platform portfolio. Key benefits for TruVista's GOCare deployment include:
- Inbound call reduction and improved customer service with proactive notifications, self-care, and agent support provided via digital channels, including two-way SMS, email, social media, and web chat.
- Dedicated broadband outage management and maintenance solution that leverages the power of GOCare's system integrations, two-way intelligent SMS capability, and robust subscriber self-service options for proactive subscriber notifications during unplanned service outages and planned network maintenance events.
- Near real-time feedback and measurement of the customer experience with transactional Net Promoter Score® surveys.
- Streamlined operations and workflows and increased first-contact resolution outcomes leading to more efficient growth.
- Integration with CHR Omnia360 billing and operations system and Adtran network systems to facilitate improved digital customer engagement, automation, and operational cost savings.
"TruVista has consistently demonstrated a strong focus on putting their customers first and delivering innovative technology to the communities they serve," said Mike Roddy, CEO and co-founder of GOCare. "By partnering with GOCare, TruVista is now better equipped to respond to subscriber needs, enrich the customer experience, and drive operational excellence."
"Our collaboration with GOCare and TruVista enhances the customer experience," said Jason Malmquist, Executive Vice President of Software at CHR Solutions. "Our open-architecture B/OSS platform is designed to empower customers like TruVista to seamlessly integrate innovative solutions from technology partners like GOCare."
"The Adtran Mosaic One SaaS platform unlocks the power of data by providing actionable insights for service providers," said Robert Conger, GM of Software Platforms and Strategy at Adtran. "Through our partnership, these insights are available in the GOCare Digital Experience Platform, enabling TruVista employees and customers to improve self-care, accelerate resolutions and strengthen customer engagement over digital channels."
About GOCare
GOCare is a trusted digital experience platform for broadband service providers, driving customer satisfaction and operational efficiency. Our innovative SaaS solution integrates seamlessly with existing operator technology stacks—including billing, network operations, IT, and marketing platforms—empowering providers to deliver proactive notifications and personalized interactions through two-way SMS, social media, web chat, and email. Founded by telecom veterans, GOCare's "For Operators, By Operators" ethos underscores our deep understanding of the broadband industry's challenges. We are committed to helping operators transform the customer experience, making it easier for subscribers to connect, communicate, and engage at every touchpoint. Serving over 30 broadband operators and powering more than 30 million monthly digital interactions, GOCare reduces call volumes, cuts operational costs, accelerates payments, and boosts customer satisfaction metrics. Learn more at www.gocarecx.com and follow us on LinkedIn.
About TruVista
TruVista, a leading regional provider of internet, voice, video, and security services, has proudly served communities across
About Adtran
ADTRAN Holdings, Inc. (NASDAQ: ADTN and FSE: QH9) is the parent company of Adtran, Inc., a leading global provider of open, disaggregated networking and communications solutions that enable voice, data, video, and internet communications across any network infrastructure. From the cloud edge to the subscriber edge, Adtran empowers communications service providers around the world to manage and scale services that connect people, places and things. Adtran solutions are used by service providers, private enterprises, government organizations and millions of individual users worldwide. ADTRAN Holdings, Inc. is also the largest shareholder of Adtran Networks SE, formerly ADVA Optical Networking SE. Find more at Adtran, LinkedIn, and X.
About CHR Solutions
From idea to income, CHR Solutions empowers broadband providers to build smarter, more profitable businesses. With expertise in advanced engineering and cutting-edge cybersecurity to automated operations software and e-commerce tools, CHR delivers the solutions providers need to streamline operations, grow revenue, and expand their reach. Discover how CHR can drive your success at CHRSolutions.com.
Media Contacts:
GOCare: Kevin Mitchell | pr@gocarecx.com
Adtran: Gareth Spence | gareth.spence@adtran.com
CHR Solutions: Nikki Johnson | info@chrsolutions.com
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SOURCE GOCare
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