Merchants Use Fraud Management to Shore up Balance Sheets – ACI Worldwide Data

Rhea-AI Summary

According to new data from ACI Worldwide (NASDAQ: ACIW), recorded fraud attempts held steady at 0.1%, despite a 25% increase in transaction volumes and 20% rise in transaction value during Amazon Prime Days 2022. The company attributes this success to enhanced fraud prevention technologies and improved customer vigilance. Notably, eWallet fraud attempts decreased 0.2%, while the general retail sector saw a 21% increase in transactions, maintaining an approval rate of over 98% and low chargeback rates.

Positive

• 0.1% fraud attempt rate remains stable despite 25% surge in transaction volumes.
• 20% rise in transaction values showcases retail sector growth.
• 0.2% decline in eWallet fraud attempts is a positive indicator.
• Increased enthusiasm for advanced fraud management solutions among merchants.

Negative

• None.

MIAMI--(BUSINESS WIRE)-- Recorded fraud attempts remained flat despite a surge in transaction volumes, values and increased number of payment methods, as the broader retail market used Amazon Prime Days 2022 to drive sales, according to new data from ACI Worldwide (NASDAQ: ACIW). ACI Worldwide is a global leader in mission-critical payments software and its merchant business serves tens of thousands of companies worldwide.

ACI’s merchant fraud intelligence attributes the success to a combination of factors: increasing integrated fraud prevention technology, improved customer vigilance and security habits and merchants using fraud management to shore up balance sheets and not assessing losses.

Fraud attempts remained flat at 0.1 percent, despite a 25 percent increase in transaction volumes and a 20 percent rise in transaction value compared with 2021, as the broader retail sector used the event to boost sales, according to ACI. A 0.2 percent drop in eWallet fraud attempts was noted over the same period, the first recorded decline. An optimistic sign, given studies predict half the world's population will adopt eWallets by 2024.

"Fraud management solutions help guarantee higher acceptance rates and lower chargebacks, helping to shore up the balance sheet in times of economic uncertainty — this has not been lost on merchants who are shifting their mindset," said Erika Dietrich, head of fraud management and payment analytics, ACI Worldwide.

Dietrich added, "Advanced fraud management solutions are now viewed as revenue generators, and merchant enthusiasm for them is reaching new highs. As eCommerce — via mobile apps and alternate payment methods — continues to expand, reducing risk while raising revenue in real time has become the default position for our merchant customers."

"When merchants integrate advanced real-time fraud management solutions within the payments flow, higher fraud prevention figures are recorded overall," she concluded.

The ACI data highlighted below shows consistent approval levels combined with reduced rejection rates and chargebacks across multiple sectors.

	Transactions	Approval rate	Chargebacks**
General Retail	21% increase	>98%	0.01%
Fashion Retail	13% increase	>99%	0.02%
Telco	61% increase	>98%	0.01%
Payment Method	47% increase	>99%	0.01%
** chargebacks maturing

Prime Days general retail performance results versus market average*

	Accept	Deny	Challenge	Chargeback
ACI performance General Retail	>99%	0-1.7%	0-1.1%	0.01%**
Market Average: U.S.	78.6%	3.4%	18%	3.1%
Market Average: International	76%	6%	18%	3.1%
* MRC Global Fraud and Payments Report 2022 ** Chargebacks not mature

New, integrated fraud management and orchestration technologies combined with consumer behavior look to be having an impact, which will come as welcome news for the $5.55 trillion global eCommerce industry — as every $1 lost through fraud now costs U.S. merchants $3.75.

"ACI is delivering enhanced security orchestration for merchants and a seamless shopping experience for customers, all in real time," added Dietrich. "By restraining rising fraud, our comprehensive solutions provide unrivalled acceptance rates and reduce chargebacks, while providing trust, reassurance and a foundation for growth for our customers."

ACI Fraud Management for Merchants is a real-time, cloud-based, managed service that uses advanced AI (Artificial Intelligence), ML (Machine Learning) and behavioral analytics to identify and assess inconsistent and unexpected patterns and behaviors. The solution automatically advises and alerts enterprises and merchants to potential threats or anomalies.

About ACI Worldwide

ACI Worldwide is a global leader in mission-critical, real-time payments software. Our proven, secure, and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments, power omni-commerce payments, present and process bill payments, and manage fraud and risk. We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.

© Copyright ACI Worldwide, Inc. 2022
ACI, ACI Worldwide, ACI Payments, Inc., ACI Pay, Speedpay and all ACI product/solution names are trademarks or registered trademarks of ACI Worldwide, Inc., or one of its subsidiaries, in the United States, other countries or both. Other parties' trademarks referenced are the property of their respective owners.

View source version on businesswire.com: https://www.businesswire.com/news/home/20221012005820/en/

Media



Americas

Victoria Blanco

Victoria.blanco@aciworldwide.com



EMEA

Katrin Boettger

Katrin.boettger@aciworldwide.com



APAC

Gary Hamilton-Walker

gary.hamilton-walker@aciworldwide.com

Source: ACI Worldwide

FAQ

What are the recent fraud statistics from ACI Worldwide ACIW during Amazon Prime Days 2022?

Fraud attempts remained stable at 0.1% despite a 25% increase in transaction volumes and a 20% rise in transaction value.

How did eWallet fraud attempts perform compared to previous years according to ACI Worldwide ACIW?

eWallet fraud attempts recorded a 0.2% decline, marking the first decrease noted by ACI Worldwide.

What factors contributed to ACI Worldwide's success in keeping fraud attempts flat during increased transactions?

The stability in fraud attempts is attributed to improved integrated fraud prevention technology and increased customer vigilance.

What is the chargeback rate reported by ACI Worldwide ACIW for retail sectors?

The chargeback rate for general retail is reported at 0.01%.

How are merchants benefiting from fraud management solutions according to ACI Worldwide ACIW?

Merchants are experiencing higher acceptance rates and lower chargebacks, which help improve their balance sheets.