ACI Worldwide Survey Shows Nearly 40% of Taxpayers Will Use Refunds for Debt Relief

Rhea-AI Summary

A recent ACI Worldwide (NASDAQ: ACIW) survey conducted with YouGov reveals significant trends in taxpayer behavior. Nearly 40% of taxpayers plan to use their tax refunds for debt relief, while 44% choose to save, indicating financial caution amid inflation.

The survey highlights a strong digital shift, with 65% of respondents preferring digital payment methods, while paper checks declined to just 15%. Alternative payment solutions like PayPal, GooglePay, and ApplePay are particularly popular among Gen Z. 80% of respondents prefer electronic tax refund deposits.

Concerning tax filing methods, 39% will use electronic software, 27% will use professional services, and 11% will file by mail. The survey also revealed security concerns, with 17% experiencing phone scams, 16% phishing attempts, and 13% identity theft. ACI Worldwide, an IRS-approved service provider, has processed over $25 billion in IRS tax payments.

Digital and alternative payment methods continue to increase in popularity among younger taxpayers

OMAHA, Neb.--(BUSINESS WIRE)-- A new income tax survey from ACI Worldwide (NASDAQ: ACIW), an original innovator in global payments technology, developed in partnership with YouGov, shows that nearly 40% of taxpayers would use their tax refund to pay debt (e.g., credit cards, loans, etc.), suggesting that the inflationary economy is eroding disposable income as Americans turn to tax refunds for debt relief. The survey also reveals that 44% of respondents chose to save their tax refunds, signaling a growing sense of financial caution and declining economic optimism.

This year’s survey also highlights an uptick in digital payment methods, with 65% of respondents preferring to pay digitally and paper-based checks declining year-over-year (YoY) to only 15%, largely contributed by Baby Boomers and Gen X. Alternative payment methods such as PayPal, GooglePay and ApplePay continue to be favored by Gen Z compared to all other age demographics. The survey shows a similar trend when it comes to receiving tax refunds, with 80% of respondents preferring refunds to be deposited electronically.

"As we enter the tax season, many Americans are looking to maximize their tax refunds and make smart financial decisions, whether it's paying off high-interest debt or building up their savings. This year’s findings show that taxpayers are continuing to pivot to digital payment channels to pay taxes and receive their refunds quickly. ACI’s digital payment solutions empower Americans to meet their tax obligations in a fast and secure manner and take control of their finances,” said Ron Shultz, General Manager of ACI Speedpay.

Additionally, this year’s survey shows lower awareness of common payment fraud schemes during tax season particularly among Gen Z respondents, underscoring the importance of consumer education as a vital defense tool against fraud. Among consumers who have experienced scams, one-third were phone and email scams involving fraudsters impersonating the IRS. The survey also shows a 3% jump in victims of identity theft, where a bad actor uses someone else's personal information to commit fraudulent activities.

"Tax season is a prime opportunity for scammers to target consumers who feel overwhelmed by the complexities and time pressures of filing. By using secure digital payment channels with robust verification capabilities, taxpayers can safeguard their financial information and ensure that their refunds and payments are handled safely and efficiently,” added Shultz.

For over 20 years, ACI has supported the billing and payment needs of federal, state and local government entities with secure, Payment Card Industry-compliant solutions. ACI is one of two approved IRS service providers and one of the platforms taxpayers can use for IRS DirectPay. In recent years, ACI has added popular alternative payment methods such as PayPal, PayPal Credit and Venmo. ACI is the longest-tenured service provider for the IRS and has processed more than $25 billion in IRS tax payments.

Additional Survey Insights

• Top three ways respondents plan to file their taxes this year:
  • 39% will file electronically through popular software (e.g., TurboTax, HR Block, TaxSlayer)
  • 27% will file electronically or by mail through a professional (e.g., CPA, tax accountant)
  • 11% will file by mail/paper
• Top three ways respondents would spend their tax refund, if they received one:
  • 44% would deposit into a savings account
  • 39% would pay debt (e.g., credit cards, loans, etc.)
  • 20% would make minor purchases (e.g., clothing, sporting goods, etc.)
• Top three fraud experiences (even if they were unsuccessful)
  • 17% phone scams
  • 16% phishing scams
  • 13% identity theft

Survey Methodology
This survey has been conducted using an online interview administered to members of the YouGov Plc panel of individuals who have agreed to take part in surveys. Emails are sent to panelists selected at random from the base sample. The e-mail invites them to take part in a survey and provides a generic survey link. Once a panel member clicks on the link they are sent to the survey that they are most required for, according to the sample definition and quotas. (The sample definition could be "US adult population" or a subset such as "US adult females"). Invitations to surveys don’t expire and respondents can be sent to any available survey. The responding sample is weighted to the profile of the sample definition to provide a representative reporting sample. The profile is normally derived from census data or, if not available from the census, from industry accepted data.

About ACI Worldwide
ACI Worldwide, an original innovator in global payments technology, delivers transformative software solutions that power intelligent payments orchestration in real time so banks, billers, and merchants can drive growth, while continuously modernizing their payment infrastructures, simply and securely. With nearly 50 years of trusted payments expertise, we combine our global footprint with a local presence to offer enhanced payment experiences to stay ahead of constantly changing payment challenges and opportunities.

© Copyright ACI Worldwide, Inc. 2025
ACI, ACI Worldwide, ACI Payments, Inc., ACI Pay, Speedpay and all ACI product/solution names are trademarks or registered trademarks of ACI Worldwide, Inc., or one of its subsidiaries, in the United States, other countries or both. Other parties’ trademarks referenced are the property of their respective owners.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250409776997/en/

ACI Worldwide

Nick Karoglou | Head of Communications and Corporate Affairs | nick.karoglou@aciworldwide.com

Lyn Kwek | Communications and Corporate Affairs Director | lyn.kwek@aciworldwide.com

Source: ACI Worldwide

FAQ

How many taxpayers will use their 2024 tax refunds for debt payment according to ACIW survey?

According to ACI Worldwide's survey, nearly 40% of taxpayers plan to use their tax refunds to pay off debt such as credit cards and loans.

What percentage of taxpayers prefer digital payments for taxes in ACIW's latest survey?

65% of respondents prefer to pay their taxes digitally, with paper-based checks declining to only 15%.

What are the top 3 tax filing methods revealed in ACIW's tax survey?

39% will file electronically through software like TurboTax, 27% through professionals like CPAs, and 11% by mail/paper.

What tax-related fraud experiences were most common according to ACIW's survey?

The top three fraud experiences were phone scams (17%), phishing scams (16%), and identity theft (13%).

How much has ACI Worldwide (ACIW) processed in IRS tax payments?

ACI Worldwide has processed more than $25 billion in IRS tax payments as one of two approved IRS service providers.