Yiren Digital's First ESG Report Highlights at a Glance
Yiren Digital (NYSE: YRD) released its inaugural ESG report, emphasizing its commitment to environmental sustainability and social responsibility. In 2023, the company enhanced customer experiences through its 'AI Lab' program, delivering over 2.1 million intelligent services. High customer satisfaction rates were achieved across financial services (94%), insurance brokerage (96%), and lifestyle services (95%).
Yiren Digital prioritized information security, earning ISO 27001 and National Level 3 Classified Protection certifications. The Hawkeye anti-fraud model identified over 20,000 suspicious clients.
The company promoted financial inclusion, facilitating RMB 3.6 billion in loans and providing unsecured credit to over 460,000 micro and small business owners. Yiren Digital also extended insurance protection to 100,000 flexible workers in Wuhan.
In green finance, Yiren Digital restricted loans to high-energy consumption industries, guided RMB 12.55 million to eco-friendly businesses, and incorporated 100+ environmental indicators into its risk control model. By 2024, it aims for an average PUE of 1.3 in data centers.
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***Technological Innovation Enhances Customer Experiences***
Yiren Digital has developed a business strategy based on "AI + Diversified Scenarios" and launched the "AI Lab" program. Applying AI models across various business scenarios, Yiren Digital has made its services safer, more efficient, and more intelligent. In 2023, Yiren Digital provided over 2.1 million intelligent customer services, significantly enhancing efficiency and user experience. With AI integrated into all operations and a focus on user-centric service practices, the company achieved high customer satisfaction rates across its three business lines:
Moreover, Yiren Digital prioritizes user information security and privacy protection. The company enhanced its security capabilities through system building, safety protocols, emergency management, and security audits. In 2023, Yiren Digital's products obtained ISO 27001 Information Security Management System Certification and National Level 3 Classified Protection Certification. Furthermore, the company developed the Hawkeye anti-fraud model, identifying and tagging over 20,000 clients from potentially dubious sources during the year by using a joint mechanism of "AI automatic identification + manual assistance," thereby contributing to safeguarding the financial industry ecosystem.
***Empowering Customers through Inclusive Financial Solutions and Societal Contributions***
Yiren Digital has focused on financial inclusiveness over the past decade, meeting the comprehensive financial service needs of individuals and small businesses and ensuring equal financial service access for all via technology innovations. In 2023, the company facilitated
Yiren Digital's insurance brokerage business actively fulfills social responsibilities and contributes to society. In support of workers in emerging forms of employment, the company provided accident insurance protection to 100,000 flexible workers in
***Leading Green and Low-Carbon Development***
The company advocates for green finance and continues efforts in environmentally friendly and low-carbon development, guiding funds towards industries like environmental protection, energy conservation, and clean energy. Yiren Digital restricts loans to businesses in high-energy consumption, high-pollution, and excess capacity industries, rejects the funding applications of customers who have touched the "red line" of environmental protection. In 2023, the company facilitated
Additionally, Yiren Digital integrates environmental protection principles into daily operations. By the end of 2023, over
The full report is available at: https://ir.yiren.com/ESG-Reports
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SOURCE Yiren Digital
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