Leading Organizations Choose Qualtrics to Boost Employee Engagement and Retention

Rhea-AI Summary

Qualtrics (Nasdaq: XM) announced significant adoption of its employee experience solutions in Q3 2022, with organizations like the U.S. Census Bureau, Shannon Medical Center, and Endress+Hauser utilizing its services. The need for effective employee retention strategies is heightened by rising inflation and economic uncertainty, with 64% of workers struggling with living expenses. Qualtrics reports increased demand for employee engagement tools that link employee experience with company productivity and retention efforts, highlighting the growing challenges faced by managers.

Positive

• Several high-profile organizations selected Qualtrics employee experience solutions in Q3 2022, indicating strong market demand.
• The partnership with the U.S. Census Bureau aims to enhance employee engagement and enable better economic insights.
• Shannon Medical Center aims to improve patient outcomes and employee retention through Qualtrics' platform.
• Endress+Hauser's collaboration focuses on actionable feedback to improve service and competitive differentiation.

Negative

• Rising inflation is causing 64% of workers to struggle with living expenses, influencing employee retention negatively.
• Managers are experiencing increased pressure and may be more likely to seek new jobs, potentially affecting team stability.

PROVO, Utah & SEATTLE--(BUSINESS WIRE)-- Qualtrics (Nasdaq: XM), the leader and creator of the experience management category, today announced that hundreds of organizations worldwide, including the U.S. Census Bureau, Shannon Medical Center and Endress+Hauser selected its employee experience solutions in the third quarter of 2022 as companies look to attract and retain the best talent, increase employee engagement and improve productivity.

“Organizations can’t afford unexpected employee departures, especially with rising costs and a potential economic downturn, but it can be difficult to identify what priorities to focus on to make the biggest impact on employees’ likelihood to stay,” said Brad Anderson, Qualtrics president of products and engineering. “Qualtrics EmployeeXM enables leaders to understand specific areas of their employee experience that are working—and what needs to be improved—to make smarter decisions to retain their top talent.”

Inflationary pressures have continued to have an impact on employees, with a recent Qualtrics study finding 64% of workers saying it’s harder to pay for their living expenses than it was a year ago. As more than half of workers consider holding multiple jobs to pay for their living expenses, this presents an additional challenge for employers looking to keep their top-performing talent motivated and productive in their primary roles.

Uncertainty about when and how often workers will have to be in the office continues to be a persistent source of tension, burdening managers to enforce sometimes unpopular policies and manage teams from afar. Qualtrics research shows managers and senior leaders are feeling more pressure at work—not only to produce results, but also to be more visible to company leadership, which may be pushing them to look for new jobs. Managers and senior leaders are more likely to look for a new job in the next six months than individual contributors and C-suite leaders.

Highlights from the third quarter include the following organizations choosing Qualtrics to better understand peoples’ emotion, effort and intent to create more personal and empathetic experiences:

One of the largest consumers of citizen data, the U.S. Census Bureau expanded its DesignXM program with additional capabilities to support its High Frequency, Rapid Response and Panel Management initiatives, as well as to support employee engagement and retention research. Stronger engagement with Census employees and external audiences will help Census to better understand the impact of the economy, employment, health and education on the country and residents.

Shannon Medical Center is an independent regional hospital based in San Angelo, Texas. Aiming to achieve a 5-star rating and gain national recognition, Shannon knew it needed an experience management platform that could accelerate its move away from a legacy solution, which was garnering stagnant scores, declining feedback response rates and non-actionable data. Shannon will connect customer experience (CX) and employee experience (EX) together on the Qualtrics XM platform to improve patient outcomes and loyalty, improve online reputation, reduce employee attrition rates, and increase overall revenue - starting with employee lifecycle and engagement pulses to begin connecting how EX impacts the patient experience.

Demand for measurement instruments, services and solutions for industrial process engineering has grown significantly since the start of the pandemic, and as a leader in this field, Swiss-based Endress+Hauser wanted to better understand its customers and employees so that it could better plan for its growth. Working with SAP and select partners, Qualtrics will be able to provide Endress+Hauser with a solution that makes the feedback they receive from both customers and employees more actionable, allowing them to make changes in real time to deliver excellent service and differentiate themselves from their competitors.

About Qualtrics

Qualtrics, the leader and creator of the experience management category, is changing the way organizations manage and improve the four core experiences of business—customer, employee, product and brand. Over 16,750 organizations around the world use Qualtrics to listen, understand and take action on experience data (X-data™)—the beliefs, emotions and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love and build a brand people are passionate about. To learn more, please visit qualtrics.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20221027005392/en/

Chris Hollis

press@qualtrics.com

Source: Qualtrics

FAQ

What organizations selected Qualtrics employee experience solutions in Q3 2022?

Organizations like the U.S. Census Bureau, Shannon Medical Center, and Endress+Hauser chose Qualtrics for their employee experience solutions.

How does inflation impact employee retention according to Qualtrics?

Qualtrics noted that 64% of workers are struggling with living expenses due to inflation, complicating employee retention for companies.

What solutions does Qualtrics provide to help retain employees?

Qualtrics offers employee experience solutions that help organizations understand and improve aspects of employee engagement and retention.

Why are managers feeling more pressure in the workplace according to Qualtrics?

Managers are under pressure to produce results and be more visible to leadership, which may lead them to seek new job opportunities.

What is the significance of the partnership between Shannon Medical Center and Qualtrics?

Shannon Medical Center aims to enhance patient outcomes and employee retention by connecting customer and employee experience on Qualtrics' platform.