WNS Extends Strategic Engagement with Delaware North
WNS (NYSE: WNS), a digital-led business transformation company, has extended its strategic partnership with Delaware North, a global hospitality and entertainment leader. The collaboration focuses on transforming Delaware North's finance function through digital solutions.
WNS has implemented a shared services model and deployed APTrac, an AI-enabled Accounts Payable platform that automates invoice processing, improving accuracy and reducing manual intervention. The partnership also includes advanced digital solutions for enhancing efficiencies across Finance & Accounting processes including billings, payments, cash management, audit, and general ledger.
As of December 31, 2024, WNS employs 63,390 professionals across 66 delivery centers worldwide. Delaware North serves more than half a billion guests annually across three continents, operating in venues including sports facilities, airports, parks, restaurants, resorts, hotels, and casinos.
WNS (NYSE: WNS), un'azienda di trasformazione digitale, ha ampliato la sua partnership strategica con Delaware North, un leader globale nell'ospitalità e nell'intrattenimento. La collaborazione si concentra sulla trasformazione della funzione finanziaria di Delaware North attraverso soluzioni digitali.
WNS ha implementato un modello di servizi condivisi e ha lanciato APTrac, una piattaforma di contabilità fornitori abilitata all'IA che automatizza l'elaborazione delle fatture, migliorando l'accuratezza e riducendo l'intervento manuale. La partnership include anche soluzioni digitali avanzate per migliorare l'efficienza dei processi di Finanza e Contabilità, inclusi fatturazione, pagamenti, gestione della liquidità, audit e libro mastro generale.
Al 31 dicembre 2024, WNS impiega 63.390 professionisti in 66 centri di erogazione in tutto il mondo. Delaware North serve più di mezzo miliardo di ospiti all'anno su tre continenti, operando in luoghi come impianti sportivi, aeroporti, parchi, ristoranti, resort, hotel e casinò.
WNS (NYSE: WNS), una empresa de transformación digital, ha ampliado su asociación estratégica con Delaware North, un líder global en hospitalidad y entretenimiento. La colaboración se centra en transformar la función financiera de Delaware North a través de soluciones digitales.
WNS ha implementado un modelo de servicios compartidos y ha lanzado APTrac, una plataforma de Cuentas por Pagar habilitada por IA que automatiza el procesamiento de facturas, mejorando la precisión y reduciendo la intervención manual. La asociación también incluye soluciones digitales avanzadas para mejorar la eficiencia en los procesos de Finanzas y Contabilidad, incluyendo facturación, pagos, gestión de efectivo, auditoría y libro mayor.
Hasta el 31 de diciembre de 2024, WNS emplea a 63,390 profesionales en 66 centros de entrega en todo el mundo. Delaware North atiende a más de medio billón de huéspedes anualmente en tres continentes, operando en lugares como instalaciones deportivas, aeropuertos, parques, restaurantes, complejos turísticos, hoteles y casinos.
WNS (NYSE: WNS), 디지털 주도의 비즈니스 혁신 회사는 글로벌 호스피탈리티 및 엔터테인먼트 리더인 Delaware North와의 전략적 파트너십을 확장했습니다. 이번 협력은 Delaware North의 재무 기능을 디지털 솔루션을 통해 혁신하는 데 중점을 두고 있습니다.
WNS는 공유 서비스 모델을 구현하고, 인공지능 기반의 계정 지급 플랫폼인 APTrac를 배포하여 청구서 처리를 자동화하고 정확성을 개선하며 수동 개입을 줄였습니다. 이 파트너십은 청구, 지불, 현금 관리, 감사 및 총계정 원장을 포함한 재무 및 회계 프로세스의 효율성을 향상시키기 위한 고급 디지털 솔루션도 포함합니다.
2024년 12월 31일 기준으로 WNS는 전 세계 66개의 제공 센터에서 63,390명의 전문가를 고용하고 있습니다. Delaware North는 3개 대륙에서 매년 5억 명 이상의 손님에게 서비스를 제공하며, 스포츠 시설, 공항, 공원, 레스토랑, 리조트, 호텔 및 카지노와 같은 장소에서 운영됩니다.
WNS (NYSE: WNS), une entreprise de transformation numérique, a élargi son partenariat stratégique avec Delaware North, un leader mondial de l'hospitalité et du divertissement. La collaboration se concentre sur la transformation de la fonction financière de Delaware North grâce à des solutions numériques.
WNS a mis en place un modèle de services partagés et a déployé APTrac, une plateforme de comptes fournisseurs alimentée par l'IA qui automatise le traitement des factures, améliore la précision et réduit l'intervention manuelle. Le partenariat comprend également des solutions numériques avancées pour améliorer l'efficacité des processus de Finance et de Comptabilité, y compris la facturation, les paiements, la gestion de la trésorerie, l'audit et le grand livre général.
Au 31 décembre 2024, WNS emploie 63 390 professionnels dans 66 centres de livraison à travers le monde. Delaware North accueille plus d'un demi-milliard de clients chaque année sur trois continents, opérant dans des lieux tels que des installations sportives, des aéroports, des parcs, des restaurants, des stations balnéaires, des hôtels et des casinos.
WNS (NYSE: WNS), ein digital geführtes Unternehmen für Geschäftstransformation, hat seine strategische Partnerschaft mit Delaware North, einem globalen Führer im Bereich Gastgewerbe und Unterhaltung, erweitert. Die Zusammenarbeit konzentriert sich auf die Transformation der Finanzfunktion von Delaware North durch digitale Lösungen.
WNS hat ein Shared-Services-Modell implementiert und APTrac, eine KI-gestützte Plattform für Kreditorenbuchhaltung, eingeführt, die die Rechnungsverarbeitung automatisiert, die Genauigkeit verbessert und manuelle Eingriffe reduziert. Die Partnerschaft umfasst auch fortschrittliche digitale Lösungen zur Steigerung der Effizienz in den Prozessen der Finanz- und Rechnungswesen, einschließlich Rechnungsstellung, Zahlungen, Cash-Management, Audits und Hauptbuch.
Zum 31. Dezember 2024 beschäftigt WNS weltweit 63.390 Fachkräfte in 66 Dienstleistungszentren. Delaware North bedient jährlich mehr als eine halbe Milliarde Gäste auf drei Kontinenten und betreibt Standorte wie Sporteinrichtungen, Flughäfen, Parks, Restaurants, Resorts, Hotels und Casinos.
- Strategic partnership extension indicates successful ongoing collaboration
- Implementation of AI-enabled APTrac platform streamlines financial operations
- Digital transformation driving cost reduction and improved compliance
- Significant global presence with 63,390 professionals across 66 delivery centers
- None.
Insights
WNS's extended engagement with Delaware North showcases a mature digital transformation partnership that has evolved beyond initial implementation into a sustained value-creation relationship. The deployment of their AI-enabled APTrac platform for accounts payable demonstrates WNS's capabilities in practical AI application for finance operations - automatically capturing, validating, and categorizing invoice data with reduced manual intervention.
What's particularly noteworthy is the comprehensive scope spanning the entire finance function - from accounts payable to billings, payments, cash management, audit, and general ledger. This represents a full-stack transformation rather than merely digitizing isolated processes. The shared services model they've established indicates organizational restructuring alongside technological implementation, which typically yields more substantial efficiency improvements than technology deployment alone.
Delaware North's CFO describing this relationship as a "cornerstone" of their finance transformation signals this isn't merely a vendor arrangement but a strategic partnership. For WNS, this extension demonstrates successful delivery against promised outcomes, which strengthens their credentials in the competitive business process management space. The hospitality industry presents unique finance challenges due to its distributed operations and high transaction volumes, making this a valuable reference case for WNS when pursuing similar clients in transaction-heavy industries.
This partnership extension represents a positive development for WNS, indicating successful client retention and potential ongoing revenue stability. Delaware North - serving over half a billion guests annually across three continents with operations spanning sports venues, airports, parks, restaurants, resorts, and casinos - likely represents a substantial account within WNS's client portfolio.
While financial terms remain undisclosed, the comprehensive nature of services provided suggests meaningful recurring revenue. WNS is delivering high-value services by transforming Delaware North's entire finance function and implementing AI-enabled solutions that drive process efficiencies and reduce costs. This positions the engagement in the higher-margin technology-enabled services category rather than basic outsourcing.
This extension also validates WNS's execution capabilities in implementing digital finance solutions. With 63,390 professionals across 66 delivery centers, WNS has the scale to support large global clients like Delaware North. This partnership specifically showcases their finance transformation capabilities, which should help strengthen their position when pursuing similar opportunities with other large hospitality and entertainment companies.
The market appears to recognize the value WNS delivers through digital transformation services, as evidenced by Delaware North extending what's described as a "long-standing relationship." This extension suggests client satisfaction with previously delivered outcomes and services, which reinforces WNS's value proposition in the competitive business process management landscape.
WNS has co-created a shared services model with Delaware North to consolidate the organization’s diverse finance function. In order to drive process efficiencies, reduce costs, and increase compliance, WNS implemented APTrac, an AI-enabled Accounts Payable (AP) platform. APTrac automatically captures, validates, and categorizes invoice data, improving accuracy and speed while reducing manual intervention in the approval and payment process. WNS also deployed advanced digital solutions to enhance efficiencies across Finance & Accounting processes including billings, payments, cash management, audit, and general ledger.
“Our long-standing relationship with Delaware North is a testament of what can be achieved through collaborative effort and a shared vision for a future-ready finance function. As we embark on this next phase of our journey together, we're committed to harnessing the power of AI and digital solutions to unlock new opportunities for growth and innovation for Delaware North,” said Keshav R. Murugesh, Group CEO, WNS.
“Our relationship with WNS has been a cornerstone of Delaware North Finance’s digital and operational transformation journey,” said Chris Feeney, Chief Financial Officer at Delaware North. “Their expertise, innovative solutions, and unwavering commitment to excellence have enabled us to unlock immense value while driving scalability and efficiency.”
About Delaware North
Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels, and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow. Learn more at www.DelawareNorth.com and connect with us on Facebook, Instagram and LinkedIn.
About WNS
WNS (Holdings) Limited (NYSE: WNS) is a digital-led business transformation and services company. WNS combines deep domain expertise with talent, technology, and AI to co-create innovative solutions for over 600 clients across various industries. WNS delivers an entire spectrum of solutions including industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. As of December 31, 2024, WNS had 63,390 professionals across 66 delivery centers worldwide including facilities in
For more information, visit www.wns.com or follow us on Facebook, Twitter, LinkedIn, and Instagram.
Safe Harbor Provision
This document includes information which may constitute forward-looking statements made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, the accuracy of which are necessarily subject to risks, uncertainties, and assumptions as to future events. Factors that could cause actual results to differ materially from those expressed or implied are discussed in our most recent Form 20-F and other filings with the Securities and Exchange Commission. WNS undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250401128527/en/
WNS CONTACT:
Investors:
David
EVP – Finance & Head of Investor Relations
WNS (Holdings) Limited
+1 (646) 908-2615
david.mackey@wns.com
Media:
Archana Raghuram
EVP & Global Head – Marketing & Communications
WNS (Holdings) Limited
+91 (22) 4095 2397
archana.raghuram@wns.com; pr@wns.com
Delaware North CONTACT:
Media:
Glen White
Director, Corporate Communications
(716) 858-5753
gawhite@delawarenorth.com
Source: WNS (Holdings) Limited
FAQ
What digital solutions has WNS implemented for Delaware North's finance transformation?
How many delivery centers does WNS (NYSE: WNS) operate globally as of 2024?
What is the scope of Delaware North's operations in the hospitality industry?
What are the key benefits of WNS's APTrac platform for Delaware North?
