Walmart Takes Immediate Steps For Customer Safety Following Voluntary Recall of Better Homes and Gardens Essential Oil Infused Aromatherapy Room Spray with Gemstones

Rhea-AI Summary

Walmart has voluntarily recalled approximately 3,900 bottles of Better Homes and Gardens-branded Essential Oil Infused Aromatherapy Room Spray due to the potential presence of hazardous bacteria. This recall, initiated on October 22, affects products sold in about 55 stores across 18 states and includes six scents. Walmart is committed to customer safety, offering full refunds and a $20 gift card for inconveniences. The company has contacted affected customers via email and other means to facilitate safe product returns.

Positive

• Walmart promptly initiated a recall upon notification from federal agencies, demonstrating commitment to customer safety.
• Customers affected by the recall will receive a full refund along with a $20 gift card.

Negative

• The recall indicates potential safety issues with a product sold under the Walmart brand, which may impact brand reputation.
• Reported illness or fatalities linked to the product raise serious concerns about product safety and regulatory scrutiny.

Company continues to encourage customers to safely return the product to a Walmart store

BENTONVILLE, Ark.--(BUSINESS WIRE)-- Walmart continues to assist the Consumer Product Safety Commission and Centers for Disease Control and Prevention in their investigation and on Oct. 22 voluntarily recalled about 3,900 bottles of Better Homes and Gardens-branded- Essential Oil Infused Aromatherapy Room Spray with Gemstones in six different scents due to the possible presence of a rare and dangerous bacteria.

Walmart quickly enacted plans on behalf of its customers after federal agencies alerted the company of concerns with an aromatherapy room spray manufactured by Flora Classique Inc. and sold under the Better Homes & Gardens brand.

“We are committed to providing safe, high-quality products to our customers. Our sympathies go out to the four families that have been impacted by this situation. Customer safety is always a top priority and as part of the recall we proactively put plans in action to notify customers and prevent further product sales while federal agencies continue their investigation.”

As soon as Walmart was alerted to the issue, the company pulled the product from the shelves of about 55 stores in 18 states that were part of a pilot program and put a register block in place at stores and online to prevent any further sales. The CPSC issued its recall on Oct. 22. The company has listed each of the stores on its website.

For customers who purchased the product online, Walmart emailed each of them letters on Friday, Oct. 22 alerting them of the recall and indicating company records reflected they may have purchased one of six scents since February 2021 that were recalled.

On Monday, after extensive research to identify contact information, Walmart also emailed more than 2,000 customers who purchased the product at one of its approximately 55 stores that sold it as part of the pilot program. In addition, the company is sending letters to another 263 customers with no email address on record and placing calls to a small number of other customers with no available email or physical address.

Walmart is telling customers who purchased the Better Homes & Gardens Essential Oil Infused Aromatherapy Room Spray with Gemstones since February they should stop using it immediately and follow recommendations in the voluntary Recall Notice for securing and returning the product to a Walmart store. This includes double bagging the bottle in clean, clear zip-top resealable bags and placing it in a small cardboard box. It is important that these products be handled correctly and returned to Walmart. Walmart will provide a full refund and offer a $20 gift card for any inconvenience.

Customers with questions may contact the Walmart Customer Care Center at 800-925-6278 from 7 a.m. through 9 p.m. CDT any day or online at www.walmart.com and click on "Product Recalls" for more information.

View source version on businesswire.com: https://www.businesswire.com/news/home/20211026006338/en/

Media Relations Contact

Randy Hargrove

800-331-0085

Source: Walmart Inc.

FAQ

What product did Walmart recall on October 22?

Walmart recalled approximately 3,900 bottles of Better Homes and Gardens Essential Oil Infused Aromatherapy Room Spray due to potential hazardous bacteria.

How many stores were affected by the Walmart product recall?

The recall affected about 55 Walmart stores across 18 states.

What compensation does Walmart provide for the recalled product?

Walmart offers a full refund and a $20 gift card for the inconvenience caused by the recall.

When should customers stop using the recalled Walmart product?

Customers should stop using the recalled aromatherapy room spray immediately and follow the return instructions provided by Walmart.

How is Walmart notifying customers about the product recall?

Walmart is notifying customers through emails, letters, and calls to ensure they are aware of the recall and how to return the product.